Royal Oaks Parts Department

Repaired sooner than expected and cost less than estimate. Job well done.

Jan 18, 2025 · Cindy Burk

Nothing wrong personally everytime i’ve been to royal oaks it’s been good business, my son on the other hand has shown me videos on social media of a young girl who works for this business driving around all day posting different cars, I don’t know how others think but me personally I understand people looking for cars and test driving them but your own staff having fun joy riding them? Doesn’t look very good on your business.

Apr 11, 2023 · Jonathan Starch

Short version; My Wife and I have kids with special needs. We decided to get a second vehicle. Our daughter was in a bad situation and might have had to be taken 4 hours away at the drop of the hat. Bought a vehicle and had to take it back within days for an oil change. They reported two error codes were active. Said the tech would speak to me if anything was wrong. Nobody did and sent me on my way. Two days later on our way to Louisville problems arose directly from the error codes. I was told to bring it back. My Wife was treated horribly. We were lied to, given a loaner with virtually no gas. Then replaced with another days later on empty. Every time we spoke it was a lie. We were without our vehicle for 5 days. They refused to keep their word at every turn. I was told work was done that never was on things that don't exist. I have a technical background. I have worked retail and service jobs. This was unacceptable. They were hateful to my Wife. Their service department lies and commits fraud. Beware 'Barbara', Jordan Knott, Jake Sims and pretty much everyone there. You cannot trust anyone or anything there. They are all smiles and will deflect all concern and placate you with empty promises. All they had to do was be honest and everything could have been avoided. Scheduling an appointment could have resolved everything at the manufacturer's dealer. Instead we were misled and taken advantage of. Unprofessional, untrustworthy and inexcusable. Beware.

Jul 03, 2020 · Matthew Gill

My grandmas car has been there since November of last year, the motor blew up 2 months after we got it and we still to this day have not got the car back it’s been nothing but hell trying to get the car back it’s always a excuse I try to call Cody in parts and he never answers I have to talk to somebody else about my car I called earlier this week and was told it would be ready by Friday and now I get a call saying it will be longer I’m over this I want my car back they have had my car longer than I have had it nobody can call and tell me anything it’s a fight to speak to somebody about it, just never go to royal oaks SCAMMMM

Mar 22, 2024 · Hope Elicia

We visited the service department here for an oil change. The people was nice, the waiting area comfortable,but the wait time was long ! Our appointment was at 10am, arrival time was about 0945am,and they did not have us ready until almost 3 hours later. The people was friendly and professional, but be prepared to wait.

Jul 30, 2018 · Carl Douglas

dont answer my question,transferred me to different people several times, lost a lot of time and they still didnt answer my question. My question was: do u sell 275/65/20LT rims..

Apr 02, 2025 · Daniel Onopko