Rouen Collision
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- Intro
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- Location
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- +1 419-897-3946
- www.rouencollision.com
- 6418 Fremont Pike, Perrysburg, OH 43551, USA
Operating Hours
Rouen Collision Introduce
For local vehicle owners who have unfortunately been involved in a collision, finding a reliable and expert auto body repair shop is paramount. Within the platform category of Auto Repair Stations, Rouen Collision stands out as a specialist in automotive collision repair. This introduction aims to provide a detailed overview of Rouen Collision, encompassing their likely environment, the specific services they offer, their distinguishing features, and potential information regarding insurance assistance and promotions, all centered around their expertise in restoring vehicles after accidents. This will help local users understand the comprehensive support they can expect during a stressful time.
The environment at Rouen Collision is expected to be focused on efficiency and precision, catering to the complex process of collision repair. You can likely anticipate a facility that includes various specialized areas. These would include body repair bays equipped with advanced tools for dent removal, frame straightening machinery, welding equipment, and panel replacement tools. A separate, meticulously clean paint booth with controlled ventilation and temperature would be essential for achieving high-quality paint finishes. Additionally, a dedicated area for disassembly and reassembly of damaged vehicles, as well as an office or reception area for customer interaction, estimates, and insurance paperwork, would be present. The overall atmosphere would aim to be professional and reassuring, conveying their expertise in handling all aspects of collision repair.
As a dedicated provider within the Auto Repair Stations category, Rouen Collision offers a comprehensive suite of services specifically tailored to address the aftermath of vehicle collisions. These services typically include:
Collision Repair: This is their core service, involving the repair of damage sustained in vehicle accidents, ranging from minor dents and scratches to significant structural damage.
Auto Body Repair: Addressing damage to the vehicle's exterior body panels, including dent removal, filling, and reshaping to restore the original contours.
Frame Straightening: Utilizing specialized equipment to correct any damage to the vehicle's frame, ensuring structural integrity and proper alignment.
Panel Replacement: Replacing severely damaged body panels with new or recycled parts, ensuring a proper fit and finish.
Auto Painting: Providing professional painting services to match the original color and finish of the vehicle, often using advanced color-matching technology.
Bumper Repair and Replacement: Specializing in the repair or replacement of damaged bumpers, which are often the first point of impact in a collision.
Glass Replacement: Replacing damaged windshields, windows, and mirrors resulting from the collision.
Welding Services: Performing necessary welding for structural repairs and panel bonding.
Alignment Services: Ensuring proper wheel alignment after collision repairs, which is crucial for safe handling and tire wear.
Airbag Replacement: Replacing deployed airbags and ensuring the proper functioning of the entire airbag system.
Pre- and Post-Repair Inspections: Thoroughly inspecting the vehicle before and after repairs to ensure all damage is addressed and the vehicle meets safety standards.
Detailing Services: Some collision centers also offer detailing services to fully restore the vehicle's appearance after repairs.
Several features likely distinguish Rouen Collision as a trusted provider of collision repair services:
Specialized Expertise: Their primary feature is their focused expertise in collision repair, with technicians specifically trained in the techniques and procedures required to restore damaged vehicles.
Advanced Equipment: They likely utilize specialized equipment such as frame straightening machines, advanced welding tools, and precise paint matching systems.
Insurance Claim Assistance: A significant feature of many collision repair centers is their experience in working with insurance companies, often assisting customers with the claims process.
Quality Workmanship: A commitment to high-quality repairs and paint finishes to restore the vehicle to its pre-accident condition is paramount.
Use of Quality Parts: Employing OEM (Original Equipment Manufacturer) or high-quality aftermarket parts ensures the integrity and safety of the repairs.
I-CAR Certification: Many reputable collision repair centers have technicians who are certified by I-CAR (Inter-Industry Conference on Auto Collision Repair), indicating a high level of training and expertise.
Commitment to Safety: Ensuring that all repairs meet or exceed safety standards is a top priority.
Customer Communication: Keeping customers informed throughout the repair process is crucial for a positive experience.
Regarding promotional information, Rouen Collision might offer services or support that could be considered promotional in nature, such as:
Free Estimates: Providing no-obligation estimates for collision repair services.
Insurance Claim Assistance: Offering support in navigating the insurance claim process, potentially including direct billing to insurance companies.
Rental Car Assistance: Partnering with rental car agencies to provide convenient transportation options for customers while their vehicles are being repaired.
Discounts on Deductibles: In some cases, collision centers may offer limited discounts on insurance deductibles.
Guarantees on Repairs: Providing warranties on their workmanship and materials used.
Detailing Services Included: Offering a complimentary vehicle detailing after the repairs are completed.
Partnerships with Local Businesses: Collaborating with other local automotive-related businesses to offer bundled services or discounts.
Online Reviews and Testimonials: Positive customer reviews can serve as a form of promotion, showcasing their quality of work and customer satisfaction.
To obtain the most accurate and up-to-date information on the specific services and any potential support or offers at Rouen Collision, it is recommended to visit their website (if available), check local online directories or review platforms, or contact them directly by phone. Given the nature of collision repair, their focus will likely be on providing comprehensive and reliable services to get vehicles back on the road safely after an accident.
In conclusion, Rouen Collision, operating within the Auto Repair Stations category, serves as a critical resource for local vehicle owners who have experienced a collision. Their specialization in auto body repair, frame straightening, painting, and working with insurance companies positions them as experts in restoring vehicles to their pre-accident condition. Local residents in need of professional and reliable collision repair services are encouraged to contact Rouen Collision to discuss their specific needs and learn how they can assist in the repair and recovery process.
Rouen Collision Location
Rouen Collision Customer Reviews
No stars if I could! Communication is their biggest problem with this dealer! They don’t call you with the status of your vehicle! You have to constantly call them and leave voicemails they don’t answer calls during business hours your lucky if they return your call the same day! Went there personally and explained to them the frustration with a job they said would take them 2 weeks and now it’s been a month! The receptionist asked us to leave because they couldn’t give us a right answer to the issues she even threatened and acted to call the police! Very rude customer service! The manager did finally return a call and stated they only have 3 people in the office and can’t always get back to customer smh! I explained to him the threats I was given and being asked to leave and his answer was there is always two sides to the stories. Therefore I asked him if they had security cameras to please check their cameras! Very rude people who don’t have any respect or consideration with customers ! Repairs weren’t done correct either very very bad paint job! Even after they said truck was done still wasn’t, missing parts said we would have to wait long! If you don’t want no headache or issues please don’t come here! Save your time and money !
Aug 03, 2024 · Alex Ordonez
The communication regarding repairs was the worst I've ever experienced with any type of business. There were so many instances where I would call and check in and no one would pick up despite it being during normal business hours. I left a few voicemails and was lucky to get any response. I was told that the repair was going to be 1-2 weeks but ended up being around 6-7 weeks. They kept pushing back my pickup date, which is fine except they wouldn't tell me until the day I was supposed to pick it up and there was one instances where they didn't tell me until the day after I was supposed to pick it up. Absolutely worst communication ever!
Jul 21, 2023 · Calvin Kern
Rouen did an excellent job repairing the corrosion on the hood and sliding doors on our Pacifica. The paint and alignment of the new parts were perfect and the car looks like new again. I would definitely recommend Rouen for body repairs done right.
Nov 05, 2023 · Mark Wolf
Horrible service, no communication whatsoever. Kept having to call on my own to get updated on my car. After they finished it turns out they lied and caused more damage to the car. Dealer had to bill them to replace some sensors. Car is was returned dirty, not cleaned properly and a mess on the interior. Also wrong tires were ordered and I was never told, until car was partially done. Car was then towed to dealer for additional service, dealer couldn’t diagnose the issue for a couple days. Please do not go here for repairs, this place is a nightmare. They will not communicate with you at all even if you ask them to call they will wait until the latest possible time to call you back. They wouldn’t even talk to the dealership when they called. Also they will lie and not tell you how long the repair will take. Stay away!!
Sep 13, 2022 · Keith Shivers,Jr
This place has great people who know what they're talking about, care about their customers, and do what they can to make things easy and smooth. I worked with Jake, and he did an incredible job. I totally recommend this place to anyone, whether you're looking for a first car or you're twelfth. 5 stars
May 14, 2020 · Joseph Heise
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