Rolando's Car Care, Inc.

For vehicle owners in Elk Grove Village, IL, and surrounding communities such as Wood Dale, Itasca, Mt. Prospect, and Schaumburg, Rolando's Car Care, Inc. stands as a highly reputable and comprehensive auto repair station. Located at 1700 Busse Rd, Elk Grove Village, IL 60007, USA, this family-owned and operated business has been serving the area since 2002. They can be reached by phone at (847) 228-5036 or +1 847-228-5036, offering a full spectrum of automotive services designed to keep vehicles running smoothly and safely.

Rolando's Car Care, Inc. prides itself on fostering a welcoming and reassuring environment for its customers. The reviews consistently highlight the exceptional customer service provided by their front office team, with mentions of staff members like Rachel and RJ for their knowledge, kindness, and ability to explain complex car issues in an understandable way. This emphasis on clear communication and customer comfort is a significant feature, especially for individuals who may not have extensive knowledge of car mechanics. The shop aims to make customers feel at ease about their vehicle repairs, a crucial aspect often overlooked in the auto repair industry. They are noted for being "family owned & operated," which suggests a personal touch and a commitment to treating customers "like family," as stated in one of their descriptions. Amenities like complimentary drinks, free Wi-Fi, and a courtesy shuttle service contribute to a more comfortable waiting experience, demonstrating their focus on convenience for their clientele. The facility maintains clean waiting areas, further enhancing the customer experience.

As a full-service auto and truck repair center, Rolando's Car Care, Inc. offers a vast array of services, distinguishing itself as a "one-stop shop" for vehicle needs. Their offerings extend beyond basic maintenance to include:

• General Auto Repair & Maintenance: This encompasses routine services such as oil changes (conventional and synthetic), preventative maintenance checks, fluid flushes, and state inspections.
• Engine Diagnostics & Repair: Equipped to diagnose and repair various engine issues, including "check engine light" problems, and even specialized diesel engine repair.
• Brake Services: Comprehensive brake repair, including pads, rotors, and full system diagnostics, ensuring optimal stopping power.
• Tire Services: Tire sales, installation, balancing, rotation, and flat repairs.
• Suspension & Steering Repair: Addressing issues with the vehicle's suspension and steering systems to ensure a smooth and controlled ride.
• Heating & A/C Repair: Seasonal inspections and repairs of your vehicle's climate control systems for comfort year-round.
• Alternator Repair: Essential for maintaining the vehicle's charging system and ensuring proper electrical function.
• Transmission Repair: Addressing issues with the vehicle's transmission system.
• Muffler & Exhaust System Repair: Ensuring your vehicle's exhaust system is functioning correctly and meets emissions standards.
• Auto Body & Collision Repair: A significant offering, providing comprehensive services for vehicles that have sustained damage from accidents. This also includes glass repair and replacement.
• Battery Services: Testing, sales, and replacement of vehicle batteries to ensure reliable starting.

The shop is also known for handling a wide range of vehicle makes, including popular brands like Chevrolet, Ford, Honda, and Toyota, among many others. Their capabilities extend to light trucks as well, making them a versatile choice for a diverse customer base.

Rolando's Car Care, Inc. emphasizes quality work and customer trust, which is reinforced by several key features:

• Family-Owned and Operated: This core aspect contributes to a personalized approach to customer service and a strong sense of community commitment.
• ASE Certified Technicians: Employing ASE-certified technicians in all areas of work performed signifies a commitment to high standards of expertise and professionalism in automotive service.
• NAPA Auto Care Center: As a NAPA Auto Care Center, Rolando's Car Care, Inc. adheres to a strict Code of Ethics, which includes pledging to perform high-quality diagnostic and repair services at a fair price using quality NAPA parts, being dedicated to customer satisfaction, and providing a system for fair settlement of customer complaints. This affiliation also often comes with a nationwide warranty on parts and labor.
• Honesty and Transparency: Multiple customer reviews praise the shop for its honesty and transparency in explaining necessary repairs, ensuring customers understand the work being done without feeling pressured or overcharged. They provide "free quotes" and work with insurance companies for collision repairs.
• Timely Service: While some auto repair shops can have extended wait times, Rolando's Car Care is frequently commended for its prompt service and quick turnarounds on repairs, even fitting in emergency services like tire repairs when possible.
• Customer-Focused Communication: The proactive communication, including follow-up texts to ensure customer satisfaction, further solidifies their commitment to a positive customer experience.

Rolando's Car Care, Inc. actively offers various promotions and financing options to make auto care more accessible. On their website, they feature a dedicated "Coupons" section where customers can find and print various discounts. These often include:

• Oil Change Specials: Both conventional and synthetic oil change specials are typically available.
• Alignment Check Coupons: Encouraging regular checks for proper wheel alignment.
• Brake Inspection Deals: Promoting safety through thorough brake system evaluations.
• NAPA Easy Pay Financing: Providing flexible payment options for larger repairs, a valuable benefit for customers facing unexpected costs.

Customers are encouraged to visit their website or contact them directly to inquire about current promotions, as these offers can change periodically. The combination of comprehensive services, a strong focus on customer satisfaction, certified technicians, and a commitment to transparency makes Rolando's Car Care, Inc. a highly recommended auto repair station for residents of Elk Grove Village and the surrounding areas.