Roberts Auto Repair

Roberts Auto Repair, located at 412 Old Hwy 70, Harriman, TN 37748, functions as an "Auto Repair Station" serving the local community. Like other establishments in this category, it offers various services aimed at maintaining and repairing vehicles. However, based on available customer feedback, the experiences with this particular shop appear to be highly polarized, ranging from extremely satisfied customers to those with severe concerns regarding the quality of work and business practices.

As a typical "Auto Repair Station," Roberts Auto Repair would likely operate from a garage facility equipped to handle various vehicle maintenance and repair tasks. This environment typically includes service bays for working on vehicles, diagnostic equipment, and tools necessary for mechanical repairs. There would presumably be a reception or waiting area for customers to discuss their vehicle's issues and await service. The address at 412 Old Hwy 70 suggests a presence within a more established, possibly industrial or commercial area in Harriman, TN, common for such businesses. The operational environment is geared towards the practical execution of automotive repairs, though the specifics of its cleanliness, organization, or customer amenities are not detailed in the provided information.

Roberts Auto Repair, as an "Auto Repair Station," offers a range of services essential for vehicle upkeep and addressing mechanical issues. While a comprehensive list of all their services is not provided, the customer reviews indicate they handle significant repairs. Based on the testimonials, their services include:

• Engine Replacement: One positive review explicitly mentions the replacement of an entire motor, indicating their capability to perform extensive and complex engine work.

• Rear Differential Replacement/Repair: A detailed negative review highlights a service involving the replacement of a rear differential, suggesting they undertake drivetrain repairs.

• Control Arm Replacement: The same negative review indicates they perform suspension work, specifically replacing control arms.

• General Diagnostics and Repair: Implicit in the nature of an auto repair shop, they would offer diagnostic services to identify vehicle problems and subsequent repairs to address them.

These examples suggest that Roberts Auto Repair is equipped to handle both major component replacements and general mechanical repairs, positioning them as a facility for significant automotive issues beyond routine maintenance.

The defining feature of Roberts Auto Repair, as gleaned from the customer feedback, is the stark contrast in customer experiences and perceptions of its service quality and reliability. This duality presents a complex picture for potential customers:

• Positive Aspect: Timeliness and Major Repairs: One customer had a highly positive experience, noting that their Kia's motor was replaced in "less than two weeks." This indicates that, at times, the shop can deliver significant repairs efficiently and satisfactorily, leading to high praise and gratitude.

• Negative Aspect: Workmanship and Parts Usage Concerns: Conversely, a lengthy and detailed negative review raises severe concerns. This customer reported issues such as:

  • Loose bolts on newly installed parts requiring immediate return.
  • Rear differential leaking and physically dented after replacement.
  • Alleged use of "used parts" without disclosure or agreement, despite charging for what implied new components.
  • A front left axle being partially dislodged from the transmission.
  • A missing lug nut from a wheel.
  • Vehicle shaking at speed after service.
  • Unprofessional communication from the shop owner ("Jason") when confronted with issues.
  • A reluctance to issue a refund for unsatisfactory work.

  These points suggest potential issues with attention to detail, quality control, ethical practices regarding parts, and customer service during conflict resolution.

• Customer Service: Highly Variable: The reviews illustrate extreme variability in customer service. While one highlights prompt service and satisfaction, the other describes a lack of professionalism and unwillingness to address serious complaints from a customer and even another garage.

• Trustworthiness: A Major Contention: The term "trustworthy place" used in the positive review directly contradicts the "shady garage" and "zero faith" sentiments expressed in the negative review. This indicates that reliability and integrity are key points of contention for customers, leading to a highly inconsistent reputation.

Due to this significant disparity, Roberts Auto Repair's features appear to be highly dependent on the individual experience, making it difficult to define a consistent level of service or reliability from the provided information.

No specific promotional offers or regular deals are mentioned in the provided information for Roberts Auto Repair. Therefore, the "promotional information" is limited to the direct, and starkly contrasting, accounts of real customers:

• Strong Recommendation from a Satisfied Customer: "I would HIGHLY recommend Roberts Auto Repair. My Kia needed a new motor and Roberts made sure to make it happen for me. Thanks to them, I got my car back less than two weeks after he orders the motor. Thank you Roberts! ⭐️⭐️⭐️⭐️⭐️" This review serves as a powerful endorsement, highlighting efficiency, successful major repair work, and overall customer satisfaction, leading to a five-star rating.

• Severe Warning from a Highly Dissatisfied Customer: "DO NOT GO HERE!!!!!!!!!!!!!!!!!!!!!!!! Took my RAV4 to Robert’s to have rear differential and 2 control arms replaced... Started making a loud clunking noise in the rear end. Took to my garage and they found the rear differential leaking. It also had been dented by a hammer or something. Come to find out he replaced with used parts. He claims we discussed this. ABSOLUTELY not true. Also the front left axle was 1/4 of the way out of the transmission and I was missing a lug nut off my front right wheel. Forgot to mention that my car shook when reaching a speed of 65... I asked for a total refund and he’s not willing to discuss this... I DO recommend that NOONE have work done at this shady garage! I will be returning to TN in November and we will be going to court over this matter." This detailed account presents a severe warning, alleging poor workmanship, deceptive practices regarding parts, safety issues, and a complete breakdown of customer service, culminating in legal action.

For local users in Harriman, TN, considering Roberts Auto Repair, these reviews present a critical decision point. While there is evidence of effective and timely major repairs for some, there are also serious allegations of deficient and potentially unethical practices for others. Prospective customers should weigh these highly contrasting experiences carefully. It is advisable to conduct thorough due diligence, perhaps seeking multiple quotes and verifying parts usage in writing, before committing to significant repairs at this "Auto Repair Station." For inquiries, Roberts Auto Repair can be reached at (865) 882-7336 or +1 865-882-7336.