Ressler Quick Lube

EDIT: Ressler clearly cares about correcting their deficiencies. After an absolutely horrendous experience getting an oil change / tire rotation, I called them out via a survey and review and was promptly contacted. The management quickly addressed the issue and went well out of their way to ensure things were done correctly and thoroughly the second time around, and they should be commended for their effort. I suggest making an appointment at the appropriate service shop and avoiding the Quick Lube. Feels like two completely different businesses. The original review is below for reference, edited slightly for clarity. --- RESSLER LIED ABOUT ROTATING MY TIRES. (Still charged me for it though). And I can prove it. It took THREE HOURS for an oil change and tire rotation... I showed up more than 30 minutes before they opened (per their suggestion) and was second in line to be served. The first guy was in and out in 40 mins. They "forgot" about my truck (that was parked right in front of the door) and literally moved it out of the way to drive a solid 6-8 other vehicles right past it while I was sitting in the waiting room watching several new people come and go. This was not addressed until I approached them about it. --- The following morning is when I discovered that my tires were never rotated. I track my unique TPMS units, and they were still in the same position as when I brought them in.

Nov 26, 2024 · Harley Harrison

These guys are always slammed but Brad is a class act and straight to the point, helps where ever they can. They put new tires on with rotation, changed oil, new battery, and alternator diagnostic when I needed it. Reasonably quick for how busy they are, too. But don’t expect it to be immediate. They have the whole town of Bozeman west side over there asking for help.

Sep 18, 2024 · Carter Reynolds

Might go back…. They called me and made it right. I believe they are taking the right steps to make sure that their customers needs are met. Thank you. Was quoted $570 and arrived to an almost $900 bill. Was not called and told that my parts had to be special ordered and would cost way more. Upon arrival front desk staff was nice but not knowledgeable. Didn’t know the key code or get my keys out of the lockbox. The manager was too busy to come to the front desk so they took off 10% and I was only slightly ok with this until I got in my car. Radio station was changed, headlights were turned off completely, thermostat charged to 62 degrees, and worst of all my parking pass for work was removed from my windshield! Way overpriced and don’t give a care about your vehicle, only in it for the money. Also you have to “ASK” for complimentary services. What the heck, run every car through the wash etc. seriously care way too much about trying to save a buck.

Apr 02, 2024 · Steven Best

They did a good job changing out my regular tires for snow tires. When I got home to unload my tires they were not in a bag. That's the first time that they didn't bag my tires in 7 years. Tammy stated that's their new policy unless customer asks. Just a heads up

Nov 30, 2023 · Mike Kalmanson

First come, first served. Stopped here on cross country trip from NY to West Coast. They did a minimum 10 pt inspection and you can request other extended services. All staff was helpful and took jobs very serious. Recommended by the Toyota dealership next door.

Oct 14, 2023 · Thomas Keenan