Ray's Small Engines

(69 reviews)

Auto Repair Stations Georgia Hart County Royston Georgia 17

Hart County . Georgia

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+1 706-498-2522
www.rayssmallengines.com
3454 GA-17, Royston, GA 30662, USA

Operating Hours

Monday 8:00 AM - 4:30 PM

Tuesday 8:00 AM - 4:30 PM

Wednesday Closed

Thursday 8:00 AM - 4:30 PM

Friday 8:00 AM - 4:30 PM

Saturday 9:00 AM - 12:00 AM

Sunday Closed

Ray's Small Engines Introduce

Located at 3454 GA-17, Royston, GA 30662, Ray's Small Engines stands as a prominent local establishment within the "Auto Repair Stations" category, specializing in the service and sale of a wide range of small engines and outdoor power equipment. With a strong commitment to customer satisfaction, this business has built a reputation for reliable repairs and personalized service, distinguishing itself from larger corporate entities. For those in the Royston area seeking expert assistance with their small engine needs, Ray's Small Engines offers a convenient and trusted solution.

Environment and Location

Ray's Small Engines is situated on GA-17 in Royston, a location that offers easy accessibility for local residents and those in surrounding communities. While specific details about the interior aesthetic or waiting area are not extensively publicized, the nature of a small engine repair shop typically suggests a practical and functional environment, designed to efficiently handle equipment and repairs. The address, 3454 GA-17, positions it along a key thoroughfare, making it simple to locate for drop-offs and pick-ups. The business operates with specific hours, being open Monday, Tuesday, Thursday, and Friday from 8:00 AM to 4:30 PM, and on Saturdays from 8:00 AM to 12:00 PM, while remaining closed on Wednesdays and Sundays. This schedule caters to both weekday and weekend needs of customers.

Comprehensive Services Offered

As an "Auto Repair Station" specializing in small engines, Ray's Small Engines provides a comprehensive array of services tailored to outdoor power equipment. They are a full-service small engine repair shop with more than 20 years of experience, catering to all makes and models of outdoor power equipment, including industrial and commercial engines. Their expertise extends to a variety of machines, ensuring that whether you're a homeowner or a commercial client, your equipment receives professional care. Key services include:

Lawn Mower Repair and Maintenance: A core offering, covering everything from routine tune-ups to complex engine issues for various types of lawn mowers.
ATV Repair: Diagnostic and repair services for All-Terrain Vehicles, addressing mechanical issues to keep them running smoothly.
Motorcycle Repair: Though primarily focused on small engines, they also handle motorcycle repairs, expanding their scope within the auto repair niche.
Outdoor Power Equipment Repair: This encompasses a broad spectrum of tools and machines, including but not limited to leaf blowers, trimmers, chainsaws, and generators. They specialize in diagnosing and fixing issues to ensure these tools operate efficiently.
Parts Sales: Ray's Small Engines not only repairs but also sells parts for the brands they stock. They aim to offer competitive pricing and maintain a large inventory to facilitate quick repairs.
Equipment Sales: In addition to repair, they also sell new equipment. Notably, they are known to sell and service Exmark mowers, which are highlighted by customers as being "unbeatable," suggesting a focus on quality products. They are also listed as an independent ECHO Sales Only dealer, selling ECHO products and accessories, though typically not providing on-site repairs or warranty service for ECHO products.

Their service philosophy emphasizes full maintenance and repair to get equipment back to work quickly, along with competitive pricing on both parts and new equipment.

Distinguishing Features

Ray's Small Engines stands out due to several key features that resonate with their customer base:

Customer Satisfaction Focus: Repeatedly emphasized in customer reviews, Ray's is "100% committed to customer satisfaction." This dedication translates into a service experience where the customer's needs and happiness are prioritized.
Intimate Customer Service: Customers consistently praise the "way more intimate customer service than large companies." This suggests a personalized approach, where staff take the time to understand individual needs, offer tailored advice, and build rapport, fostering a sense of trust and loyalty.
Local Business Support: The recommendation to "Shop local and choose Ray's!" highlights their role as a community-rooted business. Supporting Ray's means supporting the local economy and benefiting from the direct, accountable service that often comes with local ownership.
Product Endorsement: The specific mention of "their Exmark mowers are unbeatable" points to a confidence in the quality of the products they sell. This suggests that they not only repair but also offer high-quality equipment that they stand behind.
Experienced Staff: With over 20 years of experience, the team at Ray's Small Engines brings a wealth of knowledge and expertise to every repair, ensuring that equipment is handled by seasoned professionals.

The consistent positive feedback on platforms like Angie's List, where they often receive 5-star ratings for quality, value, professionalism, responsiveness, and punctuality, further solidifies their reputation for excellence.

Promotional Information and Customer Experience

While specific current promotions are not publicly detailed, the core promotional message for Ray's Small Engines is embedded within their customer-centric approach and the strong word-of-mouth referrals. The recurring themes in customer testimonials serve as the most compelling form of promotion:

Reliability and Trust: Customers trust Ray's to deliver on their promises and stand by their products. The sentiment that they "stand by their products" suggests a robust warranty or guarantee policy, even if not explicitly stated.
Value for Money: Reviews often highlight the fair pricing and excellent value received for the services provided. This affordability, coupled with quality, is a significant draw for customers.
Personalized Attention: The emphasis on being treated "like their most important customer," even for routine issues, showcases their commitment to individual attention. This personal touch is a strong differentiator in a market often dominated by larger, less personal service providers.
Expertise and Efficiency: Customers appreciate that repairs are done effectively and efficiently, sometimes even faster than anticipated, allowing them to quickly get their equipment back in working order.

The recommendation to "Shop local and choose Ray's!" serves as a call to action, encouraging community members to experience the difference that a dedicated, local business can offer. Their long-standing presence and positive reputation indicate that they continually attract new customers through the quality of their work and their genuine commitment to service.

In summary, Ray's Small Engines is more than just an auto repair station; it's a specialized hub for outdoor power equipment in Royston, GA. With a foundation built on intimate customer service, expert repairs, and a selection of high-quality products like Exmark mowers, they provide a reliable and valued service to the local community. Their dedication to customer satisfaction and their extensive experience make them a go-to destination for all small engine needs.

Ray's Small Engines Photos

Ray's Small Engines Location

Ray's Small Engines Customer Reviews

Ray's is 100% committed to customer satisfaction and stand by their products. Way more intimate customer service than large companies. Shop local and choose Ray's! P.s. their Exmark mowers are unbeatable

May 12, 2025 · John Nahabedian

Holy Smokes and Oh my goodness!!! The level of customer service, experience, expertise and depth of knowledge here at Ray's is amazing. Rarely, do I see 5 Star service with a smile and "have a great day" like I get consistently from the team at Ray's. Thanks for the support today. John Drury from southern Elbert County, GA.

Mar 28, 2025 · John Drury

Beware: Expensive repair costs!! This place kept our 4Wheeler for a week before finally taking a look at it, after we finally called the following Friday to check on it. They then said the wiring was all shorted out and fixing it could run up to $800!! I immediately told my mom "definitely not", and they even tried to tell her that I would not be able to fix it myself. They then charged her $185 just to take a look at it! Shame on you guys. In the end, the wiring was perfectly fine. I only found one disconnected wire and replaced the voltage regulator ($80 oem part) and ignition module ($115 oem part). Both parts just plug right into to the harness, so I had this fixed and running in less than an hour! $800 repair quote and $185 just to look at it.. what a joke. We came to this place based on reviews and left very disappointed. I will not recommend this place to anyone, so be wary if you decide to try them out. Edit: According to the owner's response to my review.. it was in fact a whole week later before she finally called the following Friday, definitely not 4 days like they're trying to downplay it. That really doesn't matter though.. The main thing was overcharging my mom to look at it and giving her a ridiculous repair quote. I work on cars myself and running an multi-meter to check for any bad connections should only take about an hour, definitely not 2.5 hours on a 4wheeler (there just isn't a lot of modules and wiring on it to have to test). Also, NONE of the wiring needed to be replaced, it was all perfectly fine so I don't know where they were coming up with that idea. There was only 1 disconnected wire which was out in plain sight under the fender that came out of the wiring connector. The 4wheeler has been running fine ever since I fixed it myself. My mother had every intention to have them fix the problem and even thought she might have found a new reliable shop to take her stuff in for small engine repairs. As soon as she told me what they quoted her up to $800, I told her go get it and bring it to me. She even had a friend of hers who lives in Bowman, recently tell her that they were expensive when she took in her lawnmower to fix. Hopefully they're not trying to take advantage of ladies bringing in stuff for repairs, but it sure seems that way. But you know what.. go ahead and take your stuff to them and find out for yourself. Just be sure to find out their repair costs and how much it will cost to diagnose first! These guys are not cheap, so don't expect low prices if you go there.

Mar 25, 2025 · Justin Simpson

Great professional people. Took my kids dirt bike to them to get a tube put in. They was done in 30 minutes. Very helpful trustworthy folks. And didn’t charge an arm and a leg.

Jan 23, 2025 · Adam Rouse

Great professional people. Took my kids dirt bike to them to get a tube put in. They was done in 30 minutes. Very helpful trustworthy folks. And didn’t charge an arm and a leg.

Jan 23, 2025 · Adam Rouse

My son got a dirt bike from his grandpa years ago, after he got it, his grandpa suddenly passed away. The bike had an issue & tore up on him. Getting another bike was out of the question because this was the last item his papa got him! Rays Small Engines worked tirelessly until his bike was done to re-gift him for Christmas. They had posted on their fb page that after Friday 12/20, they would be closed until after the new year. It’s Christmas Eve, Ray worked all day to make sure my son would have his bike for Christmas! The thoughtfulness, the long hours & dedication to getting that task done doesn’t go unnoticed! Thank you from the bottom of my heart! The world needs more people like Ray!

Dec 24, 2024 · Jessica Toole