Randall Supply Inc

Randall Automotive Repair, located at 3615 S. Martin Luther King Jr., Lansing, Michigan, stands as a well-established and highly regarded "Auto Repair Station" within the Lansing community. Operating as a family-owned and operated facility since 1995, Randall Automotive has built a strong reputation for providing comprehensive auto and light truck repair services. Their commitment to customer loyalty and satisfaction, combined with affiliations such as being an ACDelco Professional Service Center (PSC) and a NAPA AutoCare Center, positions them as a reliable and trustworthy choice for vehicle owners in the area.

The environment at Randall Automotive Repair is designed to be professional, efficient, and customer-friendly. As a seasoned auto repair facility, it features a well-maintained workshop equipped with the latest automotive repair technology and tools. This ensures that their technicians can diagnose and resolve a wide range of vehicle issues effectively. While specific details about the waiting area's aesthetic are not explicitly detailed, the emphasis on "total customer loyalty and satisfaction" suggests a welcoming and comfortable space for clients awaiting service. The staff's dedication to "educating our customers on how best to maintain their vehicle" implies a transparent and open communication environment where customers feel informed and respected. This approach fosters trust and ensures that clients understand the services being performed on their vehicles.

Randall Automotive Repair offers a full spectrum of auto repair and maintenance services, catering to both cars and light trucks. Their goal is to be a one-stop shop for most automotive needs, ensuring vehicles are "up and running in no time."

Key services include:

• Routine Maintenance: Essential services like oil changes, fluid checks and top-offs, and scheduled maintenance are crucial for vehicle longevity and performance. Their technicians perform thorough inspections to identify potential issues before they become major problems.

• Brake Repair & Replacement: Comprehensive brake services, including diagnosis of ABS light issues, inspection of brake components, and replacement of pads, rotors, and calipers to ensure optimal stopping power and safety.

• Engine Diagnostics: Utilizing advanced technology to accurately diagnose issues indicated by warning lights (such as the check engine light) and other performance problems. This allows for precise identification and resolution of engine-related concerns.

• Exhaust Repair: Addressing problems with the exhaust system, including muffler repair, catalytic converter issues, and exhaust pipe replacements, to ensure proper emissions and reduce noise.

• Heating & Air Conditioning Service: Diagnosis and repair of automotive HVAC systems, ensuring comfortable cabin temperatures year-round.

• Electrical Repair: Troubleshooting and repairing electrical issues, from battery and charging system problems to complex wiring and sensor malfunctions.

• Suspension Repair: Addressing issues with shocks, struts, control arms, and other suspension components to maintain vehicle handling, ride comfort, and tire longevity.

• Fleet Services: Providing comprehensive maintenance and repair solutions for commercial and business fleets, helping businesses keep their vehicles on the road efficiently.

• Nearly All Engine Repair Services: From minor adjustments to more extensive engine overhauls, Randall Automotive is equipped to handle a wide range of engine-related repairs.

Randall Automotive Repair distinguishes itself through several key features that underscore its commitment to quality and customer trust:

• Family-Owned and Operated: This aspect often translates to a more personalized service, a strong sense of community responsibility, and a dedication to long-term customer relationships.

• Certified Affiliations (ACDelco & NAPA AutoCare):

  • ACDelco Professional Service Center (PSC): This designation means they meet high standards for training, equipment, and customer service, and often work directly with ACDelco parts, known for their quality and reliability.

  • NAPA AutoCare Center: As a NAPA AutoCare Center, Randall Automotive provides a nationwide warranty for parts and labor, typically 24 months/24,000 miles, honored at over 17,000 locations. This "Peace of Mind" warranty is a significant benefit for customers.

• Quality Parts: They prioritize the use of high-quality parts from OEM (Original Equipment Manufacturer) brands like ACDelco, Motorcraft, and Mopar, as well as professional quality parts from aftermarket suppliers like NAPA. This commitment helps minimize warranty issues and ensures a long service life for repairs.

• Customer Education: A core priority is "explaining proper maintenance, how or why a certain repair needs to be made and what the costs will be and why." This transparency empowers customers to make informed decisions about their vehicle's care.

• Strong Warranty on Repairs: They stand behind their work with a 24-month/24,000-mile limited warranty on repairs performed under their ACDelco Consumer Assurance Program, providing significant peace of mind to customers.

• Experienced Technicians: With operations since 1995, the facility boasts experienced technicians who are up-to-date with the latest auto repair technology and service techniques.

While specific, time-sensitive promotional offers are not detailed in the provided information, Randall Automotive Repair’s inherent features act as strong value propositions for local users:

• Extensive Warranty Coverage: The 24-month/24,000-mile warranty through ACDelco and NAPA's Peace of Mind Warranty are significant benefits that reduce financial risk and assure customers of the quality and durability of the repairs. This is a continuous "promotion" of their commitment to customer satisfaction.

• Competitive and Transparent Pricing: Their emphasis on explaining costs "and why" suggests a commitment to fair and transparent pricing, which is a key factor for customers choosing an auto repair station.

• Quality Parts and Service: The use of OEM and high-quality aftermarket parts, combined with certified technicians, ensures that customers receive value through long-lasting and reliable repairs, minimizing the need for repeat visits.

• Trust and Reputation: As a long-standing, family-owned business with positive customer feedback (implied by the focus on "total customer loyalty and satisfaction"), their established reputation in the Lansing community serves as a powerful form of promotion, attracting customers through word-of-mouth and established trust.

For specific current offers or to schedule an appointment, local users are encouraged to contact Randall Automotive Repair directly at (517) 393-8536 or visit their website. Their consistent hours of operation (Mon – Fri: 8 am - 6 pm) make them a convenient option for most work schedules. Randall Automotive Repair is poised to be a reliable and professional "Auto Repair Station" for the Lansing community, offering a blend of comprehensive services, transparent communication, and assured quality through reputable affiliations and warranties.