Quick Lane at Hines Park Ford

I've become disillusioned with these folks. I come a long distance to get quality service and pay a premium price. It no longer seems like the trip is worth it. The last 3 times I was in, my vehicle was NOT washed after service. The last 2 times, I wanted work done, and it was not performed. For poor service, I can get that a lot closer to home - there are 3 other Ford dealerships to choose from.

Feb 18, 2025 · Mark Smet

Twice I've had these people service my Ford vehicle, and twice they have misdiagnosed, delayed and, ultimately, did poor repair work requiring that I take my vehicle to someone else so the repairs could be done properly. The customer service is good and the reps with whom you interface are professional but, when the quality of work isn't there, all those other things are secondary.

Jan 26, 2025 · G

Best Service Hands Down. I have been to many places over the years. I went for oil/filter change and fixing a minor issue, the service was quick (1hr) and they even installed the 2x clamps I brought in personally to eliminate the rattling sound made by exhaust plate.. If you are looking for a service - Highly recommend this branch.

Aug 16, 2024 · Francesco Zhu

Adjusting my review after an issue yesterday. The service center made it right and helped me out with a new tire. I appreciate how Mike L reached out to me about my issue/experience. I can tell he wants to ensure a good customer experience and he did just that. Based on how he handled the situation I will start to bring my cars here going forward for all service needs.

Mar 23, 2023 · nancy e

Came and got a all around check on my vehicle using a coupon I received in the mail. This was my first time here and I never had any work done on my car at a dealership before so I wasn’t sure what to expect. To my surprise, Everything went really good, and after they finished the check they updated me on everything as well as how my car is. They didn’t try to sell me into doing anything more than what I needed (which wasn’t anything at the moment). They clearly stated what I would need in the future and when I should look into getting it fixed as well. I am very happy with my services there and will definitely be back!

May 14, 2019 · Sophia