Quick Lane at Borgman Ford

(39 reviews)

Auto Repair Stations Michigan Kent County Grandville East Grandville 28th Street Southwest

Kent County . Michigan

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+1 616-249-8850
www.borgmanfordsales.com
3150 28th St SW, Grandville, MI 49418, USA

Operating Hours

Monday 7:00 AM - 7:00 PM

Tuesday 7:00 AM - 7:00 PM

Wednesday 7:00 AM - 7:00 PM

Thursday 7:00 AM - 7:00 PM

Friday 7:00 AM - 6:00 PM

Saturday 7:00 AM - 3:00 PM

Sunday Closed

Quick Lane at Borgman Ford Introduce

Quick Lane at Borgman Ford, located at 3150 28th St SW, Grandville, MI 49418, USA, positions itself as a convenient solution for routine automotive maintenance and light repair needs. Operating as a part of the larger Borgman Ford dealership, Quick Lane aims to provide swift and comprehensive services for a variety of vehicle makes and models, not just Ford vehicles.

Environment and Facilities

The facility is situated within the Borgman Ford dealership, suggesting a professional and established automotive environment. While specific details on the Quick Lane waiting area or bays aren't extensively detailed, the association with a full-service dealership generally implies a well-maintained and organized space. Some customer reviews for Borgman Ford's overall service department mention a pleasant site and friendly staff, and the availability of amenities like wireless internet access and free popcorn suggests a focus on customer comfort during wait times. The presence of a child play area further indicates a family-friendly environment. They also offer a view of service bays, allowing customers to potentially observe their vehicle being worked on.

Services Offered

Quick Lane at Borgman Ford offers a comprehensive array of services that fall under the "Auto Repair Stations" category, focusing on routine maintenance and essential repairs. These services are designed to be performed efficiently, often without the need for an appointment, though some customers have noted that making an appointment can lead to faster service. Their offerings include, but are not limited to:

Tire Services: This is a major focus, encompassing tire inspections, rotations (including free lifetime rotations with the purchase of four tires), balancing, and new tire sales, backed by a Low Price Tire Guarantee.
Oil Change & Essential Maintenance: A core service, they provide oil changes using Motorcraft oil and filters, along with essential maintenance checks. They also offer "The Works® Package," which typically includes an oil change, tire rotation, brake inspection, multi-point inspection, and fluid top-off.
Brake Services: They offer brake inspections, pad replacement, and a Lifetime Brake Pad Guarantee.
Battery Services: This includes free battery inspections, battery sales with free installation, and options for Motorcraft® Tested Tough® PLUS and MAX Batteries.
Alternator & Electrical System Service: Addressing the vehicle's electrical components to ensure proper functioning.
Air Conditioning System Service: Maintenance and repair of the vehicle's AC system.
Cooling System Maintenance: Ensuring the engine's cooling system is operating effectively.
Transmission Service: Routine maintenance for the vehicle's transmission.
Suspension & Steering: Services related to the vehicle's handling and ride comfort.
Wheel Alignment: Ensuring proper wheel alignment for optimal tire wear and vehicle handling.
Belts & Hoses: Inspection and replacement of critical belts and hoses.
Lamps & Bulbs: Replacement of exterior and interior lighting components.
Wiper Blades: Replacement of worn wiper blades for clear visibility.
Vehicle Check-Up Report: Providing customers with a comprehensive report on their vehicle's health.

Quick Lane emphasizes that they service all makes and models, welcome diesel vehicles, and accommodate fleet and commercial vehicles. They also accept major credit cards.

Features and Specializations

One of Quick Lane's defining features is its "no appointment needed" policy for routine services, aiming for convenience and quick turnaround times. However, customer experiences vary, with some reporting significant wait times even without an appointment, while others praise the speed of service. They employ factory-trained technicians, which can be a significant advantage, especially for Ford vehicle owners, ensuring expertise and adherence to manufacturer specifications. The use of quality parts, specifically Motorcraft® and Omnicraft™ products, is also highlighted. The integration with FordPass® Rewards allows customers to earn and redeem points on services, adding value for loyal Ford customers. They also offer mobile service appointments and pickup & delivery services, enhancing customer convenience.

Promotional Information and Customer Experiences

Quick Lane at Borgman Ford often runs various promotions and rebates. These can include rebates on "The Works® Package," tire purchases, and battery purchases. They also offer special discounts for military personnel and first responders. Their "Low Price Tire Guarantee" and "Lifetime Brake Pad Guarantee" aim to instill confidence in their pricing and service quality. Furthermore, complimentary brake inspections and free fluid top-offs are often advertised.

However, it is important for prospective customers to consider the experiences of others, as reviews offer a mixed perspective. While some customers report positive experiences with efficient service, friendly staff, and competitive pricing for certain services like tire purchases, there are notable negative accounts. Some customers have raised concerns about longer-than-expected service times, discrepancies between initial quotes and final costs, and a perception of upselling. There are also reviews detailing serious issues, such as alleged misdiagnoses or negligence leading to significant vehicle damage, and concerns about professionalism and communication from staff, including reports of dismissive attitudes. These differing experiences suggest that customer satisfaction at Quick Lane at Borgman Ford can be inconsistent, and it may be beneficial for customers to clearly confirm pricing, expected service times, and the scope of work before proceeding with any repairs.

Quick Lane at Borgman Ford Location

Quick Lane at Borgman Ford Customer Reviews

Stay away from here. Jobs that take an hour will magically take 2 hours or more. They up charge like crazy for relatively simple tasks. I paid $350 after being given a $425 receipt, despite an initial $200-250 quote, for a headlight rewiring because their techs “took longer than expected” to put my headlight back in. On top of this, mesh from under my hood was left inside of my car like they couldn’t be bothered to put things back. So unprofessional. Absolutely ridiculous, steer clear of this place.

May 09, 2025 · Jaylen J

I been getting my oil change here for quite some time! But unfortunately my motor blew out because I didn’t have oil but I literally just had an oil change about a month ago ! If I did have a leak they should’ve had told me and I would had gotten fixed right away or maybe they didn’t do there job and didn’t actually put oil! I just don’t think this is right because not only did i pay for my oil change but now I’m left carless ! I called to let them know what happened and the lady just laughed at me and hung up the phone . I DONT RECOMMEND AT ALL!!

Feb 19, 2025 · Yesenia Agustin

I have been going here for about four years. And I don't know why. I've had a problem seemingly every time. This included being told an awful noise coming from my F-150s engine was normal and wouldn't be repaired under warranty. However, when I escalated the issue to Ford corporate, all of a sudden, they agreed with me and fixed the issue. Yesterday we had another awful experience and I finally made the decision we will never return our cars to them. We dropped our Explorer off first thing in the morning for a cabin noise issue. My wife was told that the appointment should have been made for the body shop for an interior noise issue and that the car would be brought over there. The thing is, it was the service department that made the appointment for us. The car was dropped off at around 8am and by 3pm we had not heard anything. We called for an update and both the service department and body shop could not tell me where our car was for almost 20 minutes. They lost our car. Finally the incompetent service manager Ashely calls me and says the car has just been brought in and the will call me back with an update on what the issue is. This meant the forgot about our car all day until I called. I told them I was coming to pick the car up. When I arrive and ask what happened, Ashley comes running out of the office saying "it's fixed its fixed!" However, that was not the case either. We reported a whistling noise coming from the windshield area. Their fix was new clips to hold on the lower body shield. I know that was not the issue. Point is, this shop is horribly run. I have suspicions they don't actually complete work that they say they did and on this last occasion they couldn't tell me where our car was. I was legitimately worried it had been stolen for a moment. DO not go here.

Dec 12, 2023 · Maxwell Taylor (MHTBravo)

Got an oil change that was supposed to include tire rotation. Fun fact, I had a nail in my front tire and knew it. They absolutely didn't rotate my tires. Also had an appt at 9 so I sat there. I didn't leave until after 11. Do not recommend.

Sep 08, 2023 · Jess

We use quick lane at Borgamn Ford for both our vehicles, very pleased with the customer service, and the timely manner in which they get services done! Awesome lobby area with great coffee, comfy seating, and TV! 🌟🌟🌟🌟

Jan 10, 2023 · Christina Caldwell