Borgman Ford Sales, Inc. Service

Located at 3150 28th St SW in Grandville, Michigan, Borgman Ford Sales, Inc. Service operates as a comprehensive automotive center that falls under the category of Auto Repair Stations. As part of a larger dealership, Borgman Ford Sales, Inc. Service provides not only vehicle sales but also a dedicated service department to address a wide range of automotive maintenance and repair needs for both Ford vehicles and potentially other makes and models. Their presence in Grandville makes them a significant point of interest for local vehicle owners seeking professional automotive care.

The environment at Borgman Ford Sales, Inc. Service, being a dealership service center, typically features a structured and professional setup. This often includes a customer waiting area, service bays, and a parts department, designed to handle a high volume of vehicles and customers. The service hours are extensive, running from 7:00 AM to 7:00 PM Monday through Thursday, 7:00 AM to 6:00 PM on Friday, and 7:00 AM to 3:00 PM on Saturday, indicating a commitment to accessibility for busy individuals. This extended schedule suggests that they aim to provide convenience for customers needing service outside of typical 9-5 workdays.

As an Auto Repair Station, Borgman Ford Sales, Inc. Service offers a variety of core automotive services. While specific details on every single service are not explicitly provided, a dealership service center like this generally handles a broad spectrum of car repair and maintenance tasks. This typically includes routine maintenance such as oil changes, tire rotations, brake inspections and replacements, fluid checks, and multi-point inspections. They would also commonly perform more complex diagnostic services and repairs related to engines, transmissions, electrical systems, and other major vehicle components. Being a Ford dealership, they are equipped with factory-trained technicians and genuine Ford parts, ensuring specialized care for Ford vehicles. Quick Lane at Borgman Ford, often associated with Ford dealerships, provides express service for routine maintenance for all makes and models, indicating a broader service capability.

The features of Borgman Ford Sales, Inc. Service, as gleaned from customer feedback, present a mixed picture. On the one hand, some customers highlight positive experiences related to the sales aspect of the dealership. Reviews praise salesmen like Braydon and Zech in finance for their knowledge, helpfulness, and ability to secure good deals and make the buying process smooth. The dealership also offers "Customer-First Perks," including free courtesy transportation, two sets of keys, and a full tank of gas with new vehicle purchases. They also promote a "B-Protected Warranty" on most used vehicles, a "Love Your Ride Guarantee" allowing exchanges within 5 days or 500 miles, and a "Price Match Guarantee" on new vehicles, all designed to enhance the customer buying experience and provide peace of mind. These features, while primarily related to sales, contribute to the overall impression of the dealership and can indirectly influence perceptions of their service department.

However, the service department specifically has garnered some critical feedback from real customers. Concerns have been raised regarding service times and pricing. One customer reported that jobs quoted for one hour magically extended to two hours or more, accompanied by significant upcharges for what were perceived as simple tasks. A specific instance cited was a headlight rewiring job that was initially quoted at $200-$250 but escalated to $350, with an initial receipt even showing $425, due to technicians reportedly taking "longer than expected." This suggests potential issues with transparent pricing and efficiency in the service process. Another point of contention was the lack of professionalism, exemplified by vehicle parts, specifically "mesh from under my hood," being left inside the customer's car, indicating a lack of attention to detail and care in reassembly. These negative experiences, as articulated by customers, strongly advise others to "stay away" and "steer clear of this place," indicating areas where the service department may need to improve its operational standards and customer communication.

Regarding promotional information, Borgman Ford Sales, Inc. Service, as a dealership, regularly offers various incentives related to both sales and service. While the provided text doesn't detail current service promotions, typical dealership promotions often include deals on oil changes, tire rotations, brake services, battery checks, and multi-point inspections. Being part of the Ford network, they likely participate in national Ford service campaigns and may offer specific rebates or points programs through FordPass Rewards. The "Low Price Tire Guarantee" and "Lifetime Brake Pad Guarantee" also serve as ongoing promotional features that aim to attract and retain service customers by promising value and long-term assurance. They also highlight amenities such as "All Makes All Models" service, evening and weekend hours, factory-trained technicians, free popcorn, and wireless internet access, all designed to enhance the customer experience while their vehicle is being serviced.

In conclusion, Borgman Ford Sales, Inc. Service at 3150 28th St SW, Grandville, MI 49418, USA, with phone numbers (616) 534-7651 and +1 616-534-7651, is an automotive center that combines vehicle sales with a comprehensive auto repair station. While the sales department appears to receive favorable reviews for its customer service and deals, the service department faces challenges in terms of perceived overcharging, extended service times, and attention to detail, as highlighted by some critical customer feedback. Despite these concerns, their broad range of services, extended hours, and specific promotional guarantees related to parts and labor indicate a commitment to providing various solutions for vehicle owners in the Grandville area. Potential customers are advised to consider both the positive aspects of their sales operations and the noted areas for improvement in their service department when making their decision.