Pure Point Auto, LLC

Pure Point Auto, LLC, located at 2109 Ashland Rd, Greenup, KY 41144, USA, functions as an "Auto Repair Station" serving the local community by providing a range of vehicle maintenance and repair services. They can be reached by phone at (606) 314-1234 or via mobile at +1 606-314-1234.

Pure Point Auto, LLC is situated on Ashland Road, a key route in Greenup, which should offer reasonable accessibility for customers within the local area. As a typical auto repair facility, the environment would primarily consist of one or more service bays equipped for vehicle diagnostics, lifting, and repair work. There would also be a customer reception area where clients can discuss their vehicle's issues with staff and wait for their service to be completed. While specific details on customer amenities such as a comfortable waiting lounge or Wi-Fi are not publicly available, the focus of such establishments is on providing functional and efficient service. Their operating hours are typically Monday through Friday, from 8:00 AM to 5:00 PM, and they are closed on weekends. This schedule caters to the majority of customers during standard business hours.

As an "Auto Repair Station," Pure Point Auto, LLC is expected to offer a variety of services to address common vehicle issues and maintenance needs. Based on the customer reviews, their services explicitly include, but are not limited to:

• Tire Services: The reviews clearly indicate they offer tire installation and balancing. This would typically involve:
  • New tire mounting.
  • Tire balancing.
  • Potentially tire repair for punctures.
• General Vehicle Repair and Problem Solving: One review mentions them "Had the problem solved and fixed in less than a week" for a work vehicle, suggesting they handle a range of mechanical issues and aim for efficient troubleshooting and repair. This implies capabilities in areas such as:
  • Engine diagnostics for various issues.
  • Troubleshooting and repair of vehicle systems (e.g., electrical, fuel, cooling).
  • General maintenance tasks.

While the exact breadth of their services (e.g., brake service, oil changes, suspension work, AC repair) is not detailed in the provided information, a typical auto repair station offers a comprehensive suite of mechanical services to keep vehicles running safely and efficiently.

The customer reviews for Pure Point Auto, LLC present a sharply contrasting picture, highlighting both positive and concerning aspects of their service. One positive review states: "Took fast and excellent care of my Husband’s work vehicle. Had the problem solved and fixed in less than a week." This feedback underscores several desirable features:

• Efficiency and Speed: "Took fast care" and "fixed in less than a week" indicates a commitment to quick turnaround times, which is particularly valuable for work vehicles where downtime can impact income.
• Effective Problem-Solving: "Had the problem solved and fixed" suggests competence in diagnosing and rectifying vehicle issues.
• Quality of Repair (in this instance): "Excellent care" implies that the work performed was of high quality and met the customer's expectations for that specific service.

However, another review raises significant concerns: "My boyfriend came in to get two tires new tires put on and to get them rebalanced. A simple procedure that if I had the proper equipment, it could've been done by me the correct way. The two workers there told my boyfriend that they broke two of his tire sensors and that they were $85 per sensor plus an addition fee to take off the tires put them back on again. The sensors were fine before we took it to this location. I love supporting small businesses but when you are at fault, you make it right! It is unfortunate that we've had this experience and we hope to warn anyone else." This review points to critical issues:

• Damage to Components During Service: The breaking of two tire pressure monitoring system (TPMS) sensors during a routine tire installation is a serious issue, indicating either a lack of proper equipment, technician training, or careful handling.
• Lack of Accountability and Transparency: Charging the customer for damage caused by the shop (>$85 per sensor plus additional labor) is a significant point of contention. The customer's strong statement, "when you are at fault, you make it right!" reflects a common expectation for businesses to cover damages they cause.
• Impact on Trust: This experience can severely erode customer trust, leading to warnings to "warn anyone else."

The stark difference between these reviews indicates an inconsistency in service quality and customer handling. While some customers may experience efficient and effective repairs, others might encounter issues with accountability and proper care for their vehicle components.

The provided information does not include any specific promotional offers from Pure Point Auto, LLC. Typical auto repair stations, especially independent ones, might offer promotions such as:

• Discounts on specific services: For example, a percentage off an oil change or tire rotation.
• New customer incentives: A small discount for first-time visitors.
• Seasonal maintenance packages: Deals on checks related to changing weather conditions (e.g., pre-winter inspections).

Given the mixed nature of the customer feedback, Pure Point Auto, LLC would benefit from clear communication about their service guarantees and a robust policy for addressing customer concerns, particularly when issues arise during service. For potential customers, it is always advisable to inquire about pricing, warranties on parts and labor, and how the shop handles unexpected issues or damages before authorizing any work. You can contact Pure Point Auto, LLC directly at (606) 314-1234 to inquire about their services and any current offerings.