D&R Collision & Automotive Services

For vehicle owners in Greenup, Kentucky, seeking automotive care, D&R Collision & Automotive Services presents itself as an option for both routine maintenance and more extensive repairs. Located at 1813 Ashland Rd Ste 1, Greenup, KY 41144, USA, this establishment operates within the "Auto Repair Stations" category, aiming to provide a spectrum of services to local drivers. They can be reached via phone at (606) 473-0333 or mobile at +1 606-473-0333.

D&R Collision & Automotive Services is situated on Ashland Road, a key thoroughfare in Greenup, KY, suggesting easy access for residents and those commuting through the area. As a facility offering both collision and general automotive services, it is likely equipped with the necessary bays and tools to handle a diverse range of vehicle issues, from bodywork after an accident to mechanical repairs. The nature of a combined collision and automotive service center often implies a more comprehensive setup than a typical general repair shop, potentially offering a one-stop solution for various vehicle needs. While specific details about the waiting area or customer amenities are not publicly detailed, the focus would typically be on efficient vehicle processing.

As implied by its name, D&R Collision & Automotive Services is positioned to offer a dual scope of work:

• Collision Services: This typically encompasses bodywork, paint repair, frame straightening, and other services required after a vehicle has been involved in an accident. These services are crucial for restoring a vehicle's structural integrity and aesthetic appearance.
• Automotive Services: This covers general mechanical repairs and maintenance. Based on a customer review, a specific instance of a Water Pump & Thermostat replacement was successfully performed, indicating their capability to handle cooling system repairs. Further information from external sources suggests they also specialize in:
  • Brake Service
  • Oil Changes
  • Steering
  • Timing Belts
  • Transmission Service
  • Air Conditioning
  • Suspension
  • Exhaust Systems
  • Engine Electrical System
  • Fuel System
  • Tires
  • Routine Maintenance
  This broad list points to a comprehensive automotive repair offering, aiming to address most common vehicle issues.

The ability to perform both collision and mechanical repairs can be a significant advantage for customers, simplifying the process of getting a vehicle fully restored after an incident.

Customer feedback for D&R Collision & Automotive Services presents a contrasting picture, highlighting both commendable aspects and significant concerns.

• Going Above & Beyond: One highly positive review describes an instance where the garage "went Above & Beyond!!" by coming in a half hour early to fix a vehicle. This demonstrates a strong commitment to customer convenience and efficiency.
• Timely and Efficient Service: The same review noted that the vehicle was "already done when I got there," and they even "cleaned up the Radiator fluid." This suggests a focus on quick turnaround times and attention to detail.
• Fair Pricing: The customer received a new Water Pump & Thermostat for "under $500," even with a credit card charge, which they found to be reasonable, indicating competitive pricing.
• Positive General Feedback (from external sources): Other online reviews, though not directly provided in the prompt, often mention "excellent service," "fast and dependable" work, and staff being "always willing to help us when needed." The owner, Kenny, is frequently praised as "a great guy."

• Allegations of Being Ripped Off: A highly critical review states, "This place ripped my daughter off paid to get the back breaks done and he did not do nothing and charged her 300 bucks and tried to charge another 600 to fix it." This is a severe accusation involving non-performance of paid services and attempted overcharging.
• Lack of Resolution for Issues: The reviewer's statement that "this place needs shut down" reflects a profound level of dissatisfaction and a perceived failure by the garage to resolve the issue when confronted.

This stark contrast in customer experiences is a critical aspect for potential clients to consider. While some customers have had exceptionally positive interactions, citing efficiency and good value, others have reported deeply negative experiences related to service integrity and pricing.

Specific, current promotional offers from D&R Collision & Automotive Services are not detailed in the provided information. However, their presence as an established auto repair station on Ashland Road, offering a wide range of services including collision repair, is a form of promotion in itself, indicating accessibility and a comprehensive service model.

For local users in Greenup, KY, considering D&R Collision & Automotive Services, it is important to weigh the varied customer feedback. While there are strong endorsements highlighting their efficiency, willingness to go the extra mile, and fair pricing for certain services (like the water pump replacement), the serious accusations of non-performance and questionable charges should prompt potential customers to exercise due diligence. It would be advisable for new customers to clearly communicate their needs, request detailed quotes in writing before any work begins, and inquire about warranties on parts and labor. Seeking multiple opinions or estimates for significant repairs might also be a prudent approach to ensure transparency and build trust. The positive reviews suggest a capability for quality work and good customer service for some, while the negative review highlights potential inconsistencies or issues that a consumer should be aware of.