PROTOUCH Auto Services & Collision

PROTOUCH Auto Services & Collision, located at 956 Jamaica Ave, Brooklyn, NY 11208, USA, is an "Auto Repair Station" that aims to provide a range of services for vehicle owners, from collision repair to general mechanical maintenance. The establishment's online presence, as reflected in customer reviews, presents a mixed bag of experiences, highlighting both areas of significant praise and considerable concern. This objective introduction will aim to provide a balanced view, based solely on the provided customer feedback, of what local users might expect when considering PROTOUCH Auto Services & Collision for their automotive needs.

The environment at PROTOUCH Auto Services & Collision appears to be a point of varied customer perception. On one hand, the positive review speaks of "love and care" in painting and "much love and respect to the people who work there," suggesting a friendly and attentive atmosphere, particularly in the auto body and cosmetic repair department. This implies that customers engaging for painting or body work may find a professional and caring approach. However, the negative review paints a different picture regarding the handling of mechanical repairs. The concern about a car being "left on Jamaica Ave for 3 straight days" without remedy, and the feeling of being "ripped off," suggests a lack of oversight or responsiveness in certain operational aspects. This contrast indicates that while some departments or individuals may excel, there might be inconsistencies in service delivery across the board. Typically, a reputable auto repair station aims for a clean, organized, and secure environment for all vehicles, with transparent communication channels for customers, regardless of the service being performed. The discrepancy in reviews suggests that this ideal might not always be consistently met for all types of services.

PROTOUCH Auto Services & Collision offers a range of services that fall under the umbrella of an "Auto Repair Station," encompassing both mechanical repairs and specialized auto body work. Based on the provided reviews, the services include:

• Brake System Repair: This includes the replacement of calipers, rotors, and brake pads, as detailed in the negative customer experience. Ideally, this would involve a complete and proper installation of all components for safety and performance.

• Auto Body Painting: One customer specifically praised the shop for painting their car "with love and care," indicating a specialty in cosmetic repairs and high-quality paint application.

• General Mechanical Services: While not explicitly detailed, the mention of brake work suggests that PROTOUCH also undertakes general mechanical repairs and maintenance that go beyond just collision work.

• Collision Services: The name "Collision" in the business title indicates a focus on repairing vehicles after accidents, which typically involves bodywork, frame straightening, and paint services to restore the car's appearance and structural integrity.

The features of PROTOUCH Auto Services & Collision, as extrapolated from the provided reviews, present a complex image. On the positive side, the shop is commended for its painting services, with a customer highlighting competitive pricing compared to other places and a sense of "love and care" in the work. This suggests a team dedicated to aesthetic quality and customer satisfaction in their auto body department. The phrase "Highly recommended" in this context points to strong workmanship for specific services. However, a significant feature, or rather a cautionary point, revealed by the negative review, is the potential for incomplete or fraudulent mechanical repairs. The customer's experience of only partial replacement of parts (1 of 4 calipers, 1 of 4 rotors, 2 of 4 brakes changed despite being quoted for all) raises serious concerns about transparency and integrity. This highlights a critical need for customers to be vigilant, with the suggested "word of advice" to "stay during the installation process and ask for your old part" as a crucial measure of proof. The lack of resolution for the issue, with the car being left unattended for days, points to potential deficiencies in customer service and accountability in certain repair scenarios. This contradictory feedback suggests that while some services, like painting, may be performed well, the mechanical repair aspect has faced significant criticism regarding honesty and follow-up.

Regarding promotional information, specific current promotions or discounts for PROTOUCH Auto Services & Collision are not provided in the given information. Auto repair stations often use competitive pricing, especially for services like painting or routine maintenance, to attract customers. The positive review mentions that "other places tried to hit me over the head with expensive prices," implying that PROTOUCH offered more reasonable pricing for painting. This competitive pricing can act as a form of promotion. However, the negative experience regarding perceived overcharging for incomplete work overshadows any implied value in mechanical services. In the absence of explicit promotional details, potential customers should focus on the shop's areas of reported strength, such as auto body painting, and exercise caution with mechanical repairs. It is always advisable for customers to:

• Request Detailed Estimates: Before any work begins, obtain a written, itemized estimate that clearly lists all parts and labor.

• Inquire About Warranties: Understand the warranty policy on parts and labor.

• Ask for Old Parts: As suggested by the disgruntled customer, requesting to see or retain old parts can verify that work was performed.

• Seek Multiple Quotes: Especially for significant repairs, comparing estimates from several reputable shops can provide a benchmark for fair pricing and necessary work.

Given the mixed feedback, customers considering PROTOUCH Auto Services & Collision should weigh the reported strengths in auto body painting against the serious concerns raised about mechanical repair transparency and follow-up. Direct communication with the shop at (347) 318-3131 or +1 347-318-3131 to discuss specific needs and clarify processes would be crucial before committing to any services.