Pro Service Automotive

Located at 5325 E Andrew Johnson Hwy in Afton, TN, Pro Service Automotive stands as a highly regarded auto repair station dedicated to serving the local community with exceptional vehicle maintenance and repair services. With a strong emphasis on honesty, reliability, and customer respect, Pro Service Automotive has built a stellar reputation as a go-to destination for all automotive needs in the Greeneville and Afton areas.

From the moment you engage with Pro Service Automotive, whether by phone at (423) 638-8050 or in person, you'll likely experience the welcoming and respectful atmosphere that customers consistently praise. The staff, from the front office to the service bays, are frequently described as courteous, friendly, and helpful. This commitment to customer service creates an environment where individuals feel valued and at ease, which is a significant factor in their high customer satisfaction ratings.

Customers like Charlene T. have enthusiastically called Pro Service Automotive a "gem," highlighting their wonderful service and their practice of offering options, ensuring transparency and empowering customers to make informed decisions about their vehicle's care. Another customer specifically commended Kurt Buech, the manager, for his honesty, dependability, and respectful treatment of people, reinforcing the idea that integrity is a cornerstone of this establishment. This culture of respect and clear communication is evident in their approach to explaining diagnoses and necessary repairs in understandable terms before any work begins.

Pro Service Automotive also strives to make the waiting experience comfortable. While specific details on amenities like free Wi-Fi or complimentary drinks aren't provided in the given information, a common theme in positive reviews for auto shops is the comfort and cleanliness of their waiting areas. Furthermore, some information suggests that they offer 24-hour vehicle drop-off/pick-up and free loaner cars upon request, which are significant conveniences that demonstrate their commitment to accommodating customer schedules and minimizing disruption.

As a comprehensive auto repair station, Pro Service Automotive is equipped to handle a wide array of vehicle makes and models, including Asian, European, and American cars. Their team of ASE-certified technicians utilizes modern diagnostic tools and equipment to accurately identify and resolve automotive issues. This ensures that repairs are not only effective but also performed efficiently, saving customers time and money.

While a full list of every single service they offer isn't exhaustively detailed, based on typical offerings for highly-rated auto repair stations and general information available, their services likely include, but are not limited to:

• General Maintenance and Repairs: This encompasses routine services such as oil changes, fluid checks and flushes, filter replacements, and other preventative maintenance to keep vehicles running smoothly.
• Brake Services: Comprehensive brake inspections, pad and rotor replacement, brake fluid services, and other repairs necessary to ensure optimal braking performance and safety.
• Tire Services: Tire sales, mounting, balancing, rotation, and repair to maximize tire life and ensure safe driving.
• Wheel Alignment: Precision wheel alignment services to prevent uneven tire wear and improve vehicle handling.
• Engine Diagnostics and Repair: Advanced troubleshooting for check engine lights, engine performance issues, and complete engine repairs or replacements.
• Transmission Services: Transmission fluid changes, diagnostics, and repair for both automatic and manual transmissions.
• Steering and Suspension: Repair and replacement of components such as shocks, struts, ball joints, and tie rods to ensure a smooth and safe ride.
• Electrical System Diagnosis and Repair: Addressing issues with batteries, alternators, starters, lighting, and other electrical components.
• Heating and Air Conditioning (A/C) Services: Diagnostics, repair, and recharging of vehicle climate control systems.
• Exhaust System Repair: Services related to mufflers, catalytic converters, and other exhaust components.
• Safety and Emissions Inspections: Where applicable by state regulations, they provide necessary inspections to ensure vehicles meet safety and environmental standards.

Several key features distinguish Pro Service Automotive as a preferred choice for auto repair in the Afton and Greeneville, TN area:

• Honesty and Trustworthiness: Customer reviews consistently highlight the integrity of the staff, particularly manager Kurt Buech, who is praised for being very honest, dependable, and reliable. This builds significant trust with their clientele, who feel confident they are receiving fair assessments and pricing.
• Customer-Centric Approach: The team is committed to treating customers with respect and offers clear explanations of services and cost options. They prioritize the customer's understanding and comfort, ensuring a positive experience rather than simply a transaction.
• Experienced and Certified Technicians: The presence of ASE-certified technicians means that vehicles are worked on by highly skilled and knowledgeable professionals, ensuring high-quality repairs and diagnostics.
• Comprehensive Services: As a full-service auto repair station, they aim to be a one-stop shop for most automotive needs, from routine maintenance to complex repairs, accommodating a wide range of vehicle makes and models.
• Digital Vehicle Inspections: Some top-tier auto repair shops offer digital vehicle inspections, which allow them to show customers exactly what's wrong with their car, often with photos emailed for their records. This enhances transparency and understanding. While not explicitly stated in the provided text for this specific location, it is a feature common in highly-rated, modern auto service centers that prioritize customer understanding.
• Family Owned and Operated: Businesses of this nature often foster a more personal connection with their customers and community, contributing to a more dedicated and attentive service.
• Nationwide Warranty: Many reputable independent repair shops, especially those that are NAPA AutoCare Certified (a common affiliation for such establishments), offer a nationwide transferable warranty on parts and labor, typically 36 months/36,000 miles. This provides peace of mind for customers, knowing their repairs are backed by a substantial guarantee.

Pro Service Automotive is located at 5325 E Andrew Johnson Hwy, Afton, TN 37616, USA, making it easily accessible for residents in Afton, Greeneville, and surrounding communities.

Their primary phone number for service is (423) 638-8050, which can also be reached via mobile at +1 423-638-8050.

Typical business hours are Monday through Thursday from 8:00 AM to 5:30 PM, and Friday from 8:00 AM to 5:00 PM. They are closed on Saturdays and Sundays for service, though it's always a good idea to confirm hours for specific needs. The availability of 24-hour vehicle drop-off/pick-up is a significant convenience for those with busy schedules.

While specific, current promotional offers are best confirmed by contacting Pro Service Automotive directly, auto repair stations like this frequently offer specials on common services such as oil changes, tire rotations, or brake inspections. They may also have new customer discounts or loyalty programs. Their consistent positive reviews serve as a strong form of promotion, indicating a high level of customer satisfaction that encourages new business through word-of-mouth recommendations. The recurring sentiment that you "cannot beat Pro Service" speaks volumes about their perceived value and quality.