Princeton cycles llc

For motorcycle enthusiasts in Philadelphia, Pennsylvania, and the surrounding areas, Princeton Cycles LLC, located at 4943 Princeton Ave, Philadelphia, PA 19135, USA, operates as a motorcycle repair shop within the broader category of Auto Repair Stations. It is important to note that the provided customer reviews paint a mixed picture of the services and overall experience at Princeton Cycles LLC, primarily focusing on the individual named Dave who appears to be the key person of contact and mechanic.

One customer recounts two separate positive experiences with Dave. In the first instance, Dave provided timely help during a need. The second experience involved a more significant repair after a motorcycle accident. According to this review, Dave undertook a complete makeover of the motorcycle, rebuilding it with new parts within an impressive timeframe of eight days, despite an initial request of ten days. The customer expressed great satisfaction with the work, including the installation of new components and even the addition of extra parts seemingly out of goodwill. This positive anecdote suggests that Dave is capable of producing high-quality work and can be generous with his customers under certain circumstances.

However, the other customer review presents a starkly contrasting experience, raising significant concerns about the service provided by Princeton Cycles LLC. This review details a prolonged service period of 15 weeks for the installation of ape hanger handlebars and a used exhaust system. The customer explicitly mentions that this timeframe far exceeded the initial estimate of two weeks. Attempts to get updates were met with inconsistent information, including a claim of Dave having hurt his back from a 14-year-old assistant.

Furthermore, this customer reports damage to the heat shield of the exhaust system during installation, a part that Dave had previously cautioned about handling carefully. The review also states that agreed-upon services, such as the installation of mirrors and pegs, were not completed, with Dave claiming he couldn't find the parts, which the customer later located easily. While the handlebars and cables were acknowledged as being done well, the customer expressed dissatisfaction with the homemade bracket for the exhaust pipes, although this was deemed acceptable as a fabrication.

The primary grievances in this negative review revolve around the excessive time the motorcycle was kept at the shop, the damage incurred during the service, and the lack of communication and follow-through on the agreed-upon work. The customer also mentions paying $6000 (an updated figure from an initially stated $3800) without receiving a receipt, which raises further concerns about the business practices. The reviewer recounts Dave's tendency to tell lengthy and seemingly unreliable stories, which eroded trust over time, despite an initial positive impression. The disrespectful nature of Dave's communication when the customer inquired about the delay is also highlighted.

The eventual non-starting of the motorcycle due to a stuck needle and seat in the carburetor shortly after being picked up adds another layer of dissatisfaction. The customer's suggested simple fix was allegedly dismissed by Dave. The reviewer concludes that while Dave may be capable of good work, his communication, time management, and overall professionalism are significant areas of concern, advising potential customers to proceed with caution.

Based on these two contrasting accounts, it is challenging to provide a definitive picture of the environment and typical service experience at Princeton Cycles LLC. The positive review suggests a shop where personalized and high-quality work can be achieved, potentially with a friendly and generous mechanic. However, the negative review paints a picture of disorganization, poor communication, extended delays, and potential damage to the vehicle. The lack of a receipt for a substantial payment also indicates a potentially informal or unprofessional business practice.

Information regarding specific services offered by Princeton Cycles LLC is somewhat gleaned from the reviews. They include motorcycle repair, customization (such as handlebar and exhaust system installation), and potentially more extensive rebuilds. The shop appears to cater to specific customization requests, indicating a willingness to undertake non-standard work. However, the varying experiences suggest inconsistency in the quality and timeliness of these services.

Features of Princeton Cycles LLC, as perceived through the customer reviews, are centered around the individual of Dave. He is portrayed as someone capable of excellent work and even generosity at times, but also as someone prone to lengthy, possibly unreliable storytelling, poor communication, and significant delays. The absence of structured business practices like providing receipts is also a notable characteristic based on the negative review.

Currently, there is no promotional information available for Princeton Cycles LLC in the provided data. Local users considering this shop for motorcycle repairs should weigh the positive account of a comprehensive and timely rebuild against the serious concerns raised about extended delays, damage to the vehicle, poor communication, and unprofessional business conduct. It would be prudent for potential customers to seek further references, inquire about service timelines and costs in detail, and potentially request written estimates and receipts for any work undertaken. Given the conflicting feedback, proceeding with caution and thorough due diligence is advisable for local motorcycle owners considering Princeton Cycles LLC for their repair needs.