Precision & More RV & Auto

Precision & More RV & Auto, situated at 2707 E Valencia Rd Building 1, Tucson, AZ 85706, USA, functions as an "Auto Repair Station" that also provides specialized services for recreational vehicles (RVs) and facilitates used car sales. You can reach them at (520) 889-4300 or via mobile at +1 520-889-4300. This business is designed to cater to both standard automotive repair needs and the distinct requirements of RV owners, in addition to offering a selection of pre-owned vehicles.

The general environment and atmosphere at Precision & More RV & Auto appear to be varied, largely depending on the service you're seeking. For those engaging with their used car sales division, the experience is frequently described as positive, with a notable theme of a "low pressure, high quality" approach. Staff members, particularly Dawn and Tim, are often commended for being "amazing," "patient," "helpful," and "honest." This suggests a welcoming and comfortable atmosphere for vehicle purchasing, characterized by transparency and the absence of aggressive sales tactics. The business's stated commitment to thoroughly inspecting and repairing used cars before sale also contributes to a sense of trustworthiness in this aspect of their operations.

However, when it comes to their repair services, especially for RVs, the customer experience appears to be more inconsistent. One specific review provided details a challenging situation regarding an RV sidewall repair where the owner allegedly "refused to stand by work despite his promise to do so," leading to ongoing issues. This particular feedback indicates a potential variability in the quality of their repair services or their post-repair customer satisfaction and warranty adherence. While the sales environment seems to prioritize customer ease and honesty, the repair side might, at times, fall short of customer expectations regarding long-term reliability and accountability.

As an "Auto Repair Station" that also serves the RV community, Precision & More RV & Auto aims to offer a broad spectrum of services. Based on typical offerings for such businesses and the limited customer feedback, their services likely include:

• RV Repair Services: This forms a significant part of their business. While the specific extent isn't fully detailed in the provided review, common RV repair services they might offer typically encompass:

  • Engine and Drivetrain repair specific to RV chassis.
  • Brake system service for RVs.
  • Electrical system diagnostics and repair (both AC and DC systems relevant to RVs).
  • Plumbing repairs and maintenance for RV water and waste systems.
  • Appliance repair (e.g., refrigerators, furnaces, water heaters found in RVs).
  • Roof and exterior repairs, addressing leaks or structural damage to the RV body.
  • Suspension and alignment for larger RV vehicles.

  The mentioned "cracked in the sidewall of my RV" in a customer review suggests they undertake structural or bodywork repairs on RVs.

• General Automotive Repair: For standard passenger vehicles, their auto repair services would typically cover a wide array of needs, such as:

  • Engine diagnostics and repair.
  • Brake services (including pad and rotor replacement, fluid flushes).
  • Steering and suspension system repairs and wheel alignments.
  • Heating and cooling system service (including AC repair).
  • Electrical system diagnosis and repair.
  • Tire sales, mounting, balancing, and repair.
  • Oil changes and routine preventive maintenance.

• Used Vehicle Sales: A clearly highlighted and positively reviewed aspect of their business. They appear to focus on specific makes like Honda, Acura, Toyota, Lexus, and Subaru. Their sales process reportedly involves:

  • Offering hand-selected, high-quality used vehicles.
  • Conducting thorough inspections and reconditioning of vehicles prior to sale.
  • Maintaining a transparent, no-pressure sales environment.
  • Providing vehicle history reports to buyers.
  • Including a warranty with vehicle purchases, and often the first service.

• Salvage Inspections: While not explicitly confirmed by customer reviews, some online information suggests they may offer salvage inspections, ensuring that vehicles previously deemed write-offs meet safety standards after repair.

Precision & More RV & Auto offers a dual set of features that shape the customer experience, with distinct strengths observed in their sales operations and reported challenges in certain repair scenarios.

• Dual Specialization (RV & Auto Repair): A significant feature is their capacity to service both recreational vehicles and standard automobiles. This can be highly convenient for customers who own both types of vehicles, offering a potential one-stop shop for their maintenance and repair needs.

• Highly Regarded Used Car Sales Department: This is a prominent and consistently praised aspect of the business. Customers frequently laud the "low pressure, high quality" sales experience. The honesty and helpfulness of sales personnel, coupled with the meticulous reconditioning of vehicles before sale and the inclusion of warranties, contribute to strong customer trust and satisfaction. This commitment to quality in used car sales has resulted in numerous positive testimonials and repeat clientele.

• Commitment to Rectifying Issues (in Sales Context): In situations related to vehicle sales, Precision & More RV & Auto (or closely affiliated entities like Precision Auto Sales) has demonstrated a willingness to "make it right." For example, a review mentioned replacing tires and brake pads on a newly purchased used car after issues arose, which helps build confidence in their sales integrity.

• Customer-Centric Sales Process: The reported absence of "salesmen" and "pushiness" during the used car purchasing process is a major draw, appealing to customers who prefer a more relaxed and straightforward buying experience compared to traditional dealerships.

• Experienced Team (Sales & Service): Despite the negative RV repair review, the overall online presence suggests a team with extensive experience. Affiliated entities like "Precision Auto Service" claim "40+ Years in Business" and "165,000+ Vehicles Serviced," along with a "99% Customer Satisfaction Score," implying a broad foundation of expertise across their automotive operations.

• Potential for Inconsistent Repair Quality and Warranty Adherence: The critical RV repair review serves as an important piece of feedback. The customer's claim of the owner refusing to "stand by work despite his promise to do so" and ongoing issues with workmanship is a significant concern. This specific incident suggests that while they offer repair services, the consistency of quality and accountability, particularly for RV repairs, may vary, and prospective customers should exercise due diligence regarding warranties and satisfaction guarantees for repair work.

To effectively promote Precision & More RV & Auto, a balanced strategy would be necessary, leveraging their established strengths while transparently addressing areas of potential concern.

• Highlight Trustworthy Used Vehicle Sales: This should be a primary focus. Promotions should emphasize their "low pressure," "honest," and "transparent" sales process, showcasing the high quality of their hand-selected and reconditioned vehicles, comprehensive included warranties, and strong commitment to customer satisfaction. Testimonials from satisfied car buyers would be a crucial element of their marketing.

• Promote Dual RV and Auto Repair Capabilities: Advertise the convenience of being a comprehensive destination for both RV and standard car owners. This "one-stop shop" convenience can attract a broader clientele who value consolidated service.

• Emphasize Specialized Vehicle Expertise (if applicable): If closely affiliated with "Precision Auto Service," they could highlight their long history and specialized knowledge in specific vehicle makes like Honda, Acura, Toyota, Lexus, and Subaru, positioning themselves as an alternative to dealerships for these brands.

• Clearly Communicate Warranty and Service Guarantees: To address potential concerns stemming from the RV repair review, it would be prudent to explicitly state and promote their warranty policies for all repair services. Clarity on any distinctions between RV and auto repair warranties would also be beneficial to manage customer expectations.

• Proactive Online Reputation Management: Actively manage and respond to online reviews, both positive and negative. Transparently addressing repair concerns and showcasing the numerous positive reviews for sales can help cultivate a more balanced and favorable public perception.

• Offer Service Packages and Maintenance Specials: Promote routine maintenance packages for both RVs and automobiles. Emphasizing preventive care can help build long-term relationships and ensure vehicle longevity.

In conclusion, Precision & More RV & Auto positions itself as a versatile "Auto Repair Station" in Tucson, particularly strong in its used car sales division, which is characterized by integrity and high customer satisfaction. While they offer both auto and RV repair services, the feedback available suggests that potential customers, especially those seeking RV repairs, may benefit from clear communication regarding specific service guarantees and warranty policies to ensure their expectations align with the service provided.