Pomona Valley Towing

The customer service here is awful. Contracting this company as a tow service is immediate death to your reputation. My friend got her car towed by this company and when we went to go pick up her car, the man on the other side of the window (which you cannot see through at all, you talk to a speaker on the other side of a fully tinted window) was extremely rude and patronizing. When my boyfriend and I were trying to explain the situation to him, he interrupted asking if "she had a voice" referring to my friend (he refused to speak with anyone but the owner after the interaction I will explain later for his own childish reasons). He continued to be rude the entire interaction, cutting her off and giving her the worst attitude. He proceeded to unfairly charge her an extra $100.00 after she returned his attitude to him, making some excuse about how it was an extra charge for towing the car out to the front lot when it was DRIVEN out by one of their employees. My friend also didn't have her debit card on her person to pay the fee, so when I tried to help by using mine, his child-like response was to not accept it because it wasn't hers? It's no wonder he hides behind a tinted window, how could you not be so disgustingly embarrassed to show your face when talking to customers like an ignorant unprofessional. May God bless you to never have to interact with this company in your existence. Pomona Valley Towing ruins the good name of any established company.

Sep 19, 2024 · Melissa Olivares

This disrespectful person on the front window calling men’s senioritas . To make fun of people , How in the world they put a disrespectful and dis behaviour person in this position . Totally disrespectful. Trash service, and he was trying to rip me off on the price.

Nov 22, 2024 · Kalosha Kalosha

Lisa was great! Super friendly, fast service, no issue with getting the car despite the unfortunate situation of being towed but that was us not her so very pleasant experience overall 👍

Jan 24, 2025 · Reagan Jezisek

Need a fast response and friendly staff call Pomona Valley Towing..

Jun 17, 2024 · jose j viillarreal

Christina the lady behind the glass was very efficient. We got the car and we were finished super quick. Car auctions Tuesday and Wednesday 9am-2pm .

Jul 15, 2022 · AshleyRose “ARose” Little