Pogue Chrysler Service & Parts Center

Pogue Chrysler Service & Parts Center, located at 2252 W Everly Brothers Blvd, Powderly, KY 42367, USA, is a comprehensive automotive facility that falls under the "Auto Repair Stations" platform category. This establishment is not just an auto parts store; it is a full-fledged dealership service center specializing in Chrysler, Dodge, Jeep, and Ram vehicles, and providing both expert mechanical services and genuine Mopar parts. Serving the Powderly community and surrounding areas, Pogue Chrysler aims to be a trusted resource for vehicle owners, offering professional care that is designed to maintain the integrity and performance of their specific brands.

The facility can be reached via phone at (270) 641-0400 or mobile +1 270-641-0400, providing convenient access for service appointments or parts inquiries. Operating hours for the service and parts departments are typically from 8:00 AM to 5:00 PM on weekdays, and 8:00 AM to 2:00 PM on Saturdays, ensuring flexibility for customers to bring in their vehicles or pick up necessary components.

As a dealership service and parts center, Pogue Chrysler offers a professional and well-maintained environment. Unlike independent repair shops or general auto parts stores, a dealership environment typically boasts a modern, state-of-the-art facility. This often includes a comfortable customer waiting area, equipped with amenities such as Wi-Fi, refreshments, and sometimes even a children's play area. The service bays are likely clean, organized, and specifically designed to accommodate the latest diagnostic equipment and specialized tools required for Chrysler, Dodge, Jeep, and Ram vehicles. The parts department features a dedicated counter and a well-stocked inventory of genuine Original Equipment Manufacturer (OEM) parts, ensuring that customers receive components precisely engineered for their vehicles. The overall ambiance is designed to provide a high level of customer comfort and confidence in the expertise and professionalism of the staff.

The showroom and service areas are typically designed to be welcoming, reflecting the brand image of Chrysler and its associated marques. This investment in the physical environment underscores their commitment to providing a premium service experience, aligning with the expectations of customers who own these particular vehicle brands.

Pogue Chrysler Service & Parts Center provides a full spectrum of automotive services, ranging from routine maintenance to complex repairs, all performed by factory-certified technicians. As an authorized dealership, they are equipped to handle any issue specific to Chrysler, Dodge, Jeep, and Ram vehicles. Key services typically include:

• Routine Maintenance: This includes oil changes, tire rotations, fluid checks and flushes, filter replacements, and multi-point vehicle inspections (MPVI). They adhere to manufacturer-recommended service intervals to ensure optimal vehicle performance and longevity.
• Brake Services: Comprehensive brake inspections, replacement of brake pads, rotors, calipers, and brake fluid flushes are standard. They use genuine Mopar brake components designed for specific models.
• Engine Diagnostics and Repair: Utilizing advanced diagnostic equipment, technicians can accurately pinpoint issues with the engine, transmission, and electronic systems. Repairs can range from minor adjustments to major overhauls.
• Transmission Services: From fluid changes to full transmission repairs or replacements, they ensure the vehicle's drivetrain operates efficiently.
• Suspension and Steering Repair: Addressing issues with shocks, struts, alignments, and power steering systems to maintain ride comfort and handling precision.
• HVAC Services: Repair and maintenance of air conditioning and heating systems to ensure passenger comfort.
• Tire Services: Beyond rotations, they offer tire sales, mounting, balancing, and repair, often including a tire price match guarantee.
• Genuine Mopar Parts: The parts center stocks an extensive inventory of authentic OEM Mopar parts, ensuring proper fit, function, and warranty coverage. If a part is not in stock, they can quickly order it.
• Warranty Repairs: As an authorized service center, they handle warranty-covered repairs for Chrysler, Dodge, Jeep, and Ram vehicles, ensuring that owners receive service in accordance with their vehicle's warranty terms.

The use of genuine Mopar parts and factory-trained technicians is a significant advantage, providing assurance that repairs are performed to manufacturer standards, which can be critical for vehicle performance and retaining resale value.

One of the core features of Pogue Chrysler Service & Parts Center is its specialization in Chrysler, Dodge, Jeep, and Ram vehicles, ensuring that technicians have brand-specific knowledge and access to proprietary tools and information. This specialization is a key differentiator from general repair shops.

However, customer reviews provide a mixed perspective on the experience. One review highlights a significant concern: a customer was "quoted a price to get me in the door and then upcharged." This "bait and switch" tactic, where an initial quote is significantly lower than the final bill, is a serious issue that can erode customer trust. While the staff member reportedly "helped me out by going ahead and working on the vehicle with parts I had and just changing labor," and the customer was "glad he did," the experience was still marred by the "blatant lie" regarding the initial pricing. This points to a potential area where the dealership needs to improve transparency and accuracy in their quoting process to build stronger customer relationships.

Conversely, another review specifically praises the staff, stating, "The people who took my order were great very Nice and polite." This indicates that while there might be issues with pricing transparency, the front-line staff members are generally courteous and professional. This duality suggests that while customer service interactions can be positive, the overall pricing strategy or communication around unexpected costs needs refinement to ensure a consistently positive experience.

Other general reviews for Pogue Chrysler (which likely encompass sales, service, and parts) indicate varying experiences, with some praising "great staff and great service" and "mechanics are top of the line," while others point to issues with communication or unexpected charges. This mixed feedback is common for larger dealerships, but it underscores the importance of clear, upfront communication regarding service costs and expectations.

While specific daily or weekly promotions are dynamic and change frequently, dealership service centers like Pogue Chrysler often offer a variety of service and parts specials. These can include:

• Service Coupons: Discounts on routine maintenance like oil changes, tire rotations, brake services, and battery replacements. For example, some promotions might include fixed prices for 6-quart or 8-quart ACDelco GM OE dexos1® Full Synthetic Oil Changes, or discounted installations for ACDelco Silver/Gold Front Brake Pads and Rotors.
• Tire Price Match Guarantee: Many dealerships, including those associated with Pogue Automotive Group, offer to match or refund the difference if a customer finds a better eligible price on tires within a certain period (e.g., 30 days of purchase).
• Parts Specials: Discounts on genuine Mopar parts and accessories.
• Seasonal Maintenance Packages: Promotions tied to seasonal vehicle checks, such as pre-winter or pre-summer inspections.
• Warranty Programs: Emphasis on the benefits of using genuine parts and certified service for warranty compliance and peace of mind.

These promotions are typically advertised on their official website, in-store, and through direct mail or email campaigns to their customer base. The primary "promotion" for Pogue Chrysler Service & Parts Center is the assurance of factory-certified service, genuine parts, and expert care specifically tailored for Chrysler, Dodge, Jeep, and Ram vehicles, which can be a significant draw for owners of these brands.

In conclusion, Pogue Chrysler Service & Parts Center in Powderly, KY, serves as a crucial "Auto Repair Station" and parts provider for owners of Chrysler, Dodge, Jeep, and Ram vehicles. It offers a professional environment, a comprehensive range of specialized services performed by certified technicians, and a stock of genuine Mopar parts. While the dealership strives for excellent customer service, as indicated by positive interactions with staff, the feedback regarding pricing transparency suggests an area for continued improvement to ensure a fully consistent and trustworthy customer experience.