Pleasant View Auto & Transmission

For vehicle owners in Pleasant View, Tennessee, and the surrounding areas, having access to a reliable auto parts store and repair station is crucial for maintaining the performance and safety of their vehicles. Within the platform category of Auto Repair Stations, which encompasses businesses providing both essential services and goods for vehicle upkeep and restoration, Pleasant View Auto & Transmission operates as a local establishment offering a combination of parts sales and repair services. Located at 1042 Industrial Dr, Pleasant View, TN 37146, USA, Pleasant View Auto & Transmission can be contacted at (615) 746-8963 or +1 615-746-8963.

Pleasant View Auto & Transmission appears to function as both an auto parts store, where customers can purchase necessary components for their vehicles, and a repair shop, where they can have these parts, or other existing issues, professionally addressed. This dual functionality can be particularly convenient for local users, offering a one-stop solution for their automotive needs, from sourcing the right parts to having them expertly installed.

Based on the limited customer feedback available, there are contrasting views on the service provided by Pleasant View Auto & Transmission. One customer shared a positive experience, detailing how they consulted with someone named Bobby to determine the necessary suspension components for their truck. They reported that the parts were ordered and subsequently installed by the shop. The outcome was highly satisfactory, with the customer noting that their old truck's handling was significantly improved, feeling like a new vehicle. This positive review also highlighted satisfaction with their work and prices, suggesting a positive interaction and a perceived value for money.

However, another customer reported a significantly negative experience, referring to the business as "crooks" and expressing relief that they did not entrust them with their car or money. This customer's dissatisfaction stemmed from an apparent lack of follow-through and unprofessional communication. They described calling the shop and speaking with someone who promised to gather prices and call back. When the callback did not occur after several hours, the customer called again and spoke with a different person who was described as "clueless and rude" about the initial inquiry. This second individual reportedly suggested that the customer go elsewhere. This negative interaction led the customer to advise others against providing their contact information to the shop, fearing that they would not receive a callback and that it would be a waste of time, potentially accompanied by unpleasant behavior when inquiring about the lack of communication. This reviewer concluded that such poor communication likely reflects poor service quality overall and strongly recommended avoiding the establishment.

Considering these divergent experiences, it is challenging to form a definitive picture of the typical environment and service at Pleasant View Auto & Transmission. The positive review suggests a capable repair service with knowledgeable staff (like Bobby) and satisfactory pricing, at least in some instances. The negative review, however, paints a picture of disorganization, poor communication, and rude customer service in at least one encounter. This discrepancy indicates a potential inconsistency in service quality or customer interaction, or perhaps different experiences with different staff members.

The services offered by Pleasant View Auto & Transmission likely include the sale of various auto parts, as suggested by the customer who had suspension components ordered. Additionally, they provide installation services for these parts, as they installed the ordered suspension components. The name "Transmission" in their title also strongly implies that they offer transmission-related services, which could include repairs, replacements, and maintenance of vehicle transmissions. Beyond suspension and transmission work, as a general auto repair station, they may also offer other common automotive repair and maintenance services, although these are not explicitly detailed in the provided information.

Features of Pleasant View Auto & Transmission could include their dual role as a parts supplier and a repair shop, potentially offering convenience and integrated service. The positive review suggests the presence of knowledgeable staff who can assist in identifying the correct parts needed for a repair. However, the negative review raises concerns about the reliability of their communication and the professionalism of at least some of their staff.

Regarding promotional information, there are no specific promotions mentioned in the provided customer reviews. Local users would need to contact Pleasant View Auto & Transmission directly to inquire about any current special offers, discounts, or package deals they might be providing on parts or services.

The contrasting customer experiences highlight the importance for local users to exercise caution and potentially seek more information or perhaps even multiple quotes before entrusting their vehicle to Pleasant View Auto & Transmission. While one customer was very pleased with their work and prices, the serious concerns raised by another regarding communication and customer service cannot be ignored. It would be prudent for potential customers to clearly communicate their needs, confirm pricing upfront, and perhaps gauge the responsiveness and professionalism of the staff during their initial inquiries.

In conclusion, Pleasant View Auto & Transmission in Pleasant View, TN, offers auto parts sales and a range of repair services, including suspension work and likely transmission services. While one customer reported a positive experience with their work, prices, and knowledgeable staff, another described a highly negative encounter characterized by a lack of follow-through and rude customer service. This mixed feedback suggests that while some customers may find their services satisfactory, others may encounter issues with communication and professionalism. Local users should be aware of these differing experiences when considering Pleasant View Auto & Transmission for their automotive needs.

For those in the Pleasant View, TN area needing auto parts or repair services, Pleasant View Auto & Transmission is located at 1042 Industrial Dr. They can be reached at (615) 746-8963 or +1 615-746-8963. Given the mixed reviews, it would be advisable for potential customers to clearly outline their needs and expectations and to ensure clear communication throughout any transaction or service engagement.