Perry Auto Glass

Perry Auto Glass, located in San Bernardino, California, operates within the specialized segment of the "Auto Repair Stations" category, focusing exclusively on vehicle glass repair and replacement. Unlike general mechanics, Perry Auto Glass has honed its expertise in windshields, side glass, back glass, and rock chip repair for a wide array of vehicles, including cars and recreational vehicles (RVs). While a specific street address isn't consistently provided across all online mentions, their service area spans the Inland Empire, including San Bernardino and Riverside counties. They can be contacted at (909) 271-4593, and also (951) 263-6647, indicating multiple contact points for customer convenience.

The environment at Perry Auto Glass is primarily characterized by its flexibility and customer-centric approach, particularly due to its strong emphasis on mobile service. While they may have a physical shop (one source mentions 5055 Hallmark Pkwy, Suite B, San Bernardino, CA 92407), a significant aspect of their operation involves bringing the repair to the customer's location. This means the "environment" for many services is the customer's home, office, or roadside location. For in-shop services, one would expect a clean, dedicated bay equipped with specialized tools for glass removal, installation, and proper sealing to ensure a safe and durable repair. The mobile service model necessitates their technicians being equipped with all necessary tools, glass inventory, and adhesives in their service vehicles, ensuring a professional and efficient repair can be performed on-site without compromising quality due to environmental factors like dust or weather (though some sources mention that mobile service in rain or snow might require customer to provide a garage or cover). This adaptability of their environment speaks to their commitment to customer convenience.

The services offered by Perry Auto Glass are comprehensive within the auto glass sector. They specialize in windshield replacement and repair, including addressing smaller damages like rock chips before they escalate into larger cracks that necessitate full replacement. They also handle the replacement and repair of side glass (door windows, vent glass) and back windshields for various makes and models of both foreign and domestic vehicles. A key differentiator for Perry Auto Glass is their expertise in RV glass repair and replacement. This is a specialized area due to the larger size and unique configurations of RV windshields and other glass components, making them a go-to choice for RV owners in the Inland Empire. Notably, they offer free mobile glass service, which means their technicians come to the customer's location within their service area (up to 100 miles from San Bernardino for RVs) at no extra charge. This significantly enhances convenience for customers who might have difficulty transporting their vehicle or RV to a shop. They also offer free estimates and boast over 36 years of experience in the industry, underscoring their long-standing expertise and reliability. A lifetime warranty on workmanship is also a prominent service feature, providing peace of mind to customers.

The features of Perry Auto Glass are a blend of strong service attributes and some points of contention, as indicated by varying customer feedback. A primary positive feature is their extensive experience, boasting "over 36 years" in the business. This longevity suggests a deep understanding of auto glass systems and a track record of consistent operation. Their commitment to customer convenience through "FREE mobile glass service" is a significant advantage, particularly for RV owners or those with non-driveable vehicles. The "Lifetime Warranty on Workmanship" also stands out as a strong indicator of their confidence in their installation quality and a benefit to customers. The business also emphasizes "fair prices" and "fast service," which are crucial aspects of customer satisfaction in the auto repair industry. Furthermore, some reviews praise their professionalism and punctuality. They are also noted for being able to service "just about all makes and years" of vehicles, indicating a broad range of capabilities for both foreign and domestic models.

However, an objective review must also address less favorable experiences. One review describes a situation where they were "overcharged" after being quoted one price and then facing a nearly doubled final price, with an incorrect part ordered and delays in service. This particular instance highlights a potential inconsistency in pricing transparency or inventory management. The customer also reported issues with the functionality of the newly installed window ("The window did not work and we could not lock the door"), which is a serious concern regarding the quality and completeness of the repair. Such feedback points to potential challenges in communication regarding order status, final costs, and ensuring full functionality after service. While the positive attributes are strong, these negative experiences suggest that customer satisfaction might vary, and transparent communication, particularly regarding pricing and potential delays, is an area where consistency is vital for customer trust.

Regarding promotional information, Perry Auto Glass leverages several key aspects to attract customers. Their primary promotional message is centered on their unique value proposition: expert auto and RV glass services delivered with the convenience of "FREE mobile service." The emphasis on "Fair Prices" and "Fast Service" also acts as a promotional hook, appealing to customers seeking value and efficiency. The "Lifetime Warranty on Workmanship" is a strong promotional tool, signifying their commitment to quality and providing long-term assurance. While no specific discount offers are detailed, their long history ("over 36 years") serves as a testament to their reliability and experience, which is a powerful form of promotion in itself. Testimonials that highlight successful RV glass replacements or quick mobile repairs would further amplify their promotional efforts. Their availability for "Same day appointments" is another promotional point, addressing immediate customer needs. The numerous contact numbers and widespread service area (Inland Empire) are also promoted, ensuring accessibility for a broad customer base.

In conclusion, Perry Auto Glass is a specialized "Auto Repair Station" in San Bernardino, California, dedicated to comprehensive auto and RV glass services. Their operational model prioritizes customer convenience through extensive free mobile service, complementing their potential physical shop. Their services include repair and replacement of all types of vehicle glass, with a particular specialization in RVs, backed by over 36 years of experience and a lifetime workmanship warranty. Key features include their mobile convenience, commitment to fair pricing, and long-standing expertise. However, customer experiences can be varied, with some praising their quality and service while others report issues with pricing transparency and post-installation functionality. The business primarily promotes itself through its unique service model, experience, warranty, and focus on customer convenience, making it a notable option for auto glass needs in the Inland Empire, albeit with a need for prospective customers to consider the full spectrum of available feedback.