Peraltas Auto Repair

Peraltas Auto Repair, located at 3262 E Pennsylvania St in Tucson, Arizona, functions as an auto repair station serving the local community. Operating under the platform category of Auto Repair Stations, they offer services related to the maintenance and repair of vehicles. While specific details about the shop's environment and potential promotional activities are not provided, the available customer reviews offer a direct look into the experiences of individuals who have utilized their services.

The environment of Peraltas Auto Repair would typically include a workshop area equipped with the necessary tools, lifts, and diagnostic equipment to perform various automotive repairs. There would likely also be a customer service area where vehicle owners can discuss their needs with service advisors and handle payment. The overall organization and cleanliness of the shop can often reflect the professionalism and care taken with customer vehicles.

Based on the limited customer feedback, the services offered by Peraltas Auto Repair appear to encompass a range of general automotive repairs and maintenance. One review mentions "good work" done on an uncle's car and "simple maintenance" performed on the reviewer's own vehicle. This suggests that they are capable of handling both more involved repairs and routine upkeep. However, the same reviewer also recommends getting cost estimates in writing before agreeing to work over the phone, indicating potential discrepancies or misunderstandings regarding invoicing.

In stark contrast, another customer reported a significantly negative experience. This individual claimed that their car repair took over a month to complete, attributing the delay to the shop ordering the wrong part. Furthermore, they alleged being given repeated assurances that work would be done the following day, which did not materialize. A serious point of contention was the disposal of the customer's original battery, which they had specifically requested to keep for warranty purposes, and the subsequent installation of a new battery without their explicit consent, for which they were still charged. Finally, upon receiving their "completed" vehicle, the customer stated that their viper alarm system was no longer functional and that the car's dashboard was damaged due to "careless work." This review strongly advises others to avoid Peraltas Auto Repair due to the negative experience.

Features of Peraltas Auto Repair are difficult to ascertain objectively given the limited and conflicting feedback. The positive mention of "good work" and "simple maintenance" suggests a potential for competent service in some instances. However, the negative review raises serious concerns about several critical aspects of their operation, including repair timelines, parts ordering accuracy, communication practices, handling of customer property, obtaining informed consent for charges, quality of workmanship, and potential for causing damage to vehicles.

The recommendation to obtain cost estimates in writing before proceeding with any work highlights a potential lack of transparency or issues with verbal agreements. This suggests that a key feature for customers engaging with Peraltas Auto Repair should be a proactive approach to documentation and clear communication regarding the scope of work and associated costs.

Promotional information is not available in the provided data. Auto repair shops may occasionally offer discounts on specific services, seasonal specials, or other promotions to attract customers. Local users interested in any potential promotions at Peraltas Auto Repair would need to contact them directly at (520) 790-7844 or +1 520-790-7844 to inquire.

Given the significant discrepancy in the two customer experiences, local users in Tucson considering Peraltas Auto Repair should exercise caution and consider the potential risks highlighted in the negative review. While one customer reported satisfactory service for certain tasks, the other detailed a multitude of problems leading to dissatisfaction and financial grievances. The issues raised, such as prolonged repair times, incorrect parts, unauthorized charges, damage to the vehicle, and lack of communication, are serious concerns for any vehicle owner seeking reliable auto repair services.

In conclusion, Peraltas Auto Repair in Tucson, AZ, operates as an auto repair station offering vehicle maintenance and repair services. While one customer reported positive experiences with certain types of work, another detailed a severely negative experience involving significant delays, incorrect parts, unauthorized charges, damage to the vehicle, and a non-functional alarm system post-repair. Prospective customers should carefully consider these contrasting reviews and the recommendation to obtain written cost estimates before engaging their services. Due to the serious nature of the issues raised in one of the reviews, local users may want to seek additional feedback or consider alternative auto repair options in the Tucson area.