Pep Boys

I called Pep Boys to see if they resurface brake rotors that is off the vehicle already. Ryan was able to help me out. Nice gentleman and very helpful. When I arrived there, he was able to get me set up. Another gentleman, Greg, took my rotors and got started on it before I got my paperwork filled out. I left and came back 45 min later and my rotors were finished and ready. Everything went smoothly, everyone was helpful, job was done efficiently. Great work. I'll definitely go there again.

Jan 13, 2025 · Kniteblud

I will definitely not come back here. A job that should take an hour turns into 6hours, I was there a full work shift, practically closed the shop with them. The staff was courteous and I appreciate their sympathy I been on both ends of customer service. I get the line staff can’t always do more. My review is solely on the wait time and the tech who left my vehicle and that I know the manager could have done more or at least authorize a fair discount. I took the day off to get all my maintenance done and I missed the smog check. I was sitting there all those hours a no one was working on my vehicle, the tech was gone so my truck was just sitting there. With this issues you would think they would consider getting a shuttle, other people there also mentioned they waited longer than expected. Update I made it home at 7:29pm, they workers tried their best to get me a discount but it did not seem their manager cared since he was off the clock. I appreciate the techs that helped and apologized for the tech that left my vehicle. Pep Boys had always been well known to me but I will not go back again after this.

Aug 09, 2024 · Patricia Cervantes

Service was awful. The worker who “assisted” me was taking their sweet time as if they didn’t see me standing there for 10 minutes. He also answered the phone and assisted the caller before he got to me. Once he assisted me, he was completely rude and seemed like he was inconvenienced by me checking in for my appointment. Took like 40 minutes for a tire repair check. My tire wasn’t repairable and the worker was trying to charge me for a new tire before even getting me prices on tires. I had to ask him and again, he came off inconvenienced. After he quoted me over $100, I declined and he got upset and walked away to get my paperwork. He handed me my paperwork and didn’t even let me know how much longer my car would be. He just walked away. I noticed my car was parked on the other side of the parking lot after being inspected and I still waited an additional like 10 minutes before a different worker came in the waiting area to give me my keys. Idk if they get commission for selling new tires or what but I went to a different shop right after and got my tire repaired and fixed/patched in less than 10 minutes. I feel like the worker tried to play me because my tire was an easy fix and he just wanted to charge me a large amount. I won’t go back there for a service again. Horrible customer service. The other worker who gave me my keys was very polite though.

Jan 23, 2025 · Alisha Fernandez

I made an appointment for 8 am this morning to have my brakes replaced. My car sat for 2 ½ hours without anyone even looking at it. Then only after I asked how much longer it would take did some one look at it and tell Me that my brakes needed to be replaced. More than 2 hours and no one even looked at my car.

Oct 19, 2024 · Joshua Dean

Overall, it was a very good experience. They did a great job. My only disappointment was how long the service took. I was there over 2 1/2 hours for a 4 tire installation. That said, they were very professional and their techs did outstanding work. I'll definitely go back for my future needs.

Nov 20, 2024 · Andrew Mendez

Unfortunately, I am not one to leave very many reviews, but in this case I just felt I had to! I was so disappointed in whole with my service/Experience at this location. I had an appointment at 9 o’clock for an oil change. Something that Should only take no longer than an hour, took four hours! Receiving my car at 1 PM. Once receiving my car, I noticed my keychain side panels seat, steering wheel, and so many other areas had to oil all over it. (See attached photos) Now I am going to have to pay to get it detailed to get this oil removed. Very upsetting.

Feb 23, 2025 · Lindsey Stradley Valle

I made an appointment and Got seen on time. Upon their further review, they diagnose my truck and said everything was fine. They were very honest and they tried their best to fix an issue that went away. I appreciate their service I recommend coming back.

May 06, 2025 · Freddy Barahona

We needed a tire replaced right away. We called local places and no one could replace tire until several days later. As soon as we called Pep Boys, they accommodated us. We showed up and it took hardly any time at all for them to install a new tire. I will continue to be loyal to Pep Boys, who has prompt, courteous service.

May 06, 2025 · olga amaya