Pat Milliken Ford Service

To the local community of Redford Township, Michigan, and surrounding areas, it is crucial to be aware of significant negative feedback regarding Pat Milliken Ford Service, located at 9600 Telegraph Rd, Redford Township, MI 48239, USA. Operating under the platform category of "Auto Repair Stations," the limited customer reviews available online paint a concerning picture of their service quality and business practices. Potential customers should carefully consider this information before entrusting their vehicles to this establishment.

While the provided information does not detail the physical environment of Pat Milliken Ford Service, it is reasonable to assume it is a standard dealership service center equipped with diagnostic tools and repair bays necessary for servicing Ford vehicles and potentially other makes. Dealership service centers typically have a customer waiting area and service advisor offices. However, the negative experiences reported by customers raise serious questions about the operational efficiency and ethical standards within this environment.

The services that customers sought at Pat Milliken Ford Service included diagnostics and general auto repair. One customer reported spending $1400 on diagnostics over several weeks, only to have their car remain unfixed. This indicates a potential issue with the accuracy and effectiveness of their diagnostic procedures, leading to significant financial expenditure without resolving the underlying vehicle problem. Another customer detailed a severely negative experience involving an insurance claim. They allege that the service center, specifically mentioning individuals named Paul, Nick, and Emily, kept their car for two months without performing any repairs while repeatedly billing the insurance company. This raises serious concerns about potential fraudulent activity and a lack of intent to genuinely fix the vehicle.

Furthermore, this second customer reported being inappropriately pressured by Paul and Emily to pay their deductible before the work was completed, which they later confirmed with their insurance company was not required. This suggests a lack of transparency and potentially dishonest billing practices. The ultimate outcome for this customer was their "perfectly good car" being deemed a total loss while under the care of Pat Milliken Ford Service, despite the customer stating there were no problems with the vehicle before or after the accident itself. This paints a dire picture of the service experience and the potential for significant negative consequences for customers.

A third reviewer mentioned calling the provided phone number and receiving no answer, further indicating potential issues with communication and customer accessibility. The inability to reach the service center via the listed phone number can be a significant inconvenience and a sign of poor customer service.

The features of Pat Milliken Ford Service, based solely on the overwhelmingly negative reviews, are concerning. Customers describe the experience as a "scam" and explicitly state they would "never recommend them." The alleged practices include lengthy and ultimately unsuccessful diagnostics, unwarranted billing to insurance companies, pressure for improper deductible payments, and a failure to repair vehicles, even leading to a total loss declaration in one instance. The lack of resolution after extended periods and significant costs is a recurring theme in the negative feedback.

There is no mention of any positive features or promotional information in the provided customer reviews. The sole feedback available is severely critical and focuses on negative experiences with their service and business practices. In such a context, any discussion of promotions would be irrelevant and would not accurately reflect the reported customer experiences.

Given the serious nature of the allegations, including potential insurance fraud, unnecessary delays, failure to repair vehicles, and poor communication, local users are strongly advised to exercise extreme caution when considering Pat Milliken Ford Service in Redford Township, MI. The reported experiences suggest a high risk of unsatisfactory service, financial loss, and potential damage to their vehicles. It is recommended to seek automotive services from alternative providers with more positive and reliable customer feedback. Thoroughly researching and vetting auto repair shops is crucial to ensure a positive and trustworthy service experience.

In conclusion, the limited customer reviews available for Pat Milliken Ford Service at 9600 Telegraph Rd, Redford Township, MI, are overwhelmingly negative, detailing lengthy and unsuccessful diagnostics, allegations of insurance scams, improper billing practices, and a failure to repair vehicles. Potential customers are strongly urged to consider this feedback carefully and proceed with extreme caution, potentially seeking automotive services from more reputable and positively reviewed establishments in the area. The reported experiences raise significant concerns about the service quality and ethical practices of Pat Milliken Ford Service.