Pat Milliken Ford Collision Center

For drivers in Redford Township, MI, and the surrounding greater Detroit area, including Westland, Livonia, Farmington, Garden City, Taylor, and Dearborn, Pat Milliken Ford Collision Center stands as a reliable and experienced choice for all your auto repair needs. Located at 9600 Telegraph Rd, Redford Township, MI 48239, USA, this facility is more than just a collision center; it's a comprehensive auto repair station dedicated to bringing your vehicle back to its prime condition.

Pat Milliken Ford has been a family-owned and operated business since 1959, building a legacy of trust and quality service in the community. Their phone number is (313) 255-3130, and they can also be reached at +1 313-255-3130. They pride themselves on working on all makes and models, not just Ford vehicles, and their collision center seamlessly integrates with the certified technicians of the Pat Milliken Ford Service Department for any necessary mechanical repairs.

Upon visiting Pat Milliken Ford Collision Center, customers can expect a welcoming and comfortable environment. Reviews highlight the attention paid to the customer experience, particularly in the waiting areas. The facility offers a comfortable customer lounge, a practical feature for those waiting while their vehicle is serviced. A thoughtful touch that enhances the customer experience is the availability of a complimentary coffee machine, allowing patrons to relax while their car is being attended to. Additionally, amenities such as complimentary Wi-Fi and children-friendly waiting areas are available, demonstrating a commitment to making the waiting time as convenient as possible. The option of early drop-off and complimentary shuttle service further underscores their focus on customer convenience.

Pat Milliken Ford Collision Center provides a wide array of services, specializing in collision repair but extending to general vehicle maintenance and mechanical repairs. Their team of painters and body repair technicians boast an impressive average of 30 years of auto body experience, ensuring a high level of expertise in restoring vehicles. They are a certified collision repair center, indicating they have met rigorous standards to perform such work. This certification also extends to certified glass repair, ensuring comprehensive care for your vehicle's exterior damage.

Their collision repair process is designed to be transparent and efficient. When you drop off your vehicle, a detailed repair order is created, including all necessary ownership, insurance, and vehicle information. They coordinate directly with your insurance company, handling estimates and verification of coverage. The process often involves an initial teardown by a technician to identify all necessary parts and any hidden damage. Parts are then sourced, either from their extensive inventory or through special orders. While parts are being acquired, structural repairs are undertaken. Once all parts arrive, the vehicle moves to reassembly, followed by meticulous prep work for painting. The painting process takes place in double downdraft paint booths, where paint is custom-mixed by computer for a perfect match, and applied in a controlled environment to minimize imperfections. Finally, the vehicle undergoes final assembly, cleaning, and a thorough inspection by management before it’s ready for pickup.

Beyond collision work, Pat Milliken Ford is equipped to handle a variety of mechanical services essential for vehicle longevity and performance. These include:

• Battery checks and replacements
• Oil changes, including "The Works" package which often includes a multi-point inspection
• Tune-ups
• Brake repair and maintenance
• Transmission service
• Wheel alignments
• Tire repair and replacement (they are a Michelin 4W tire dealer)
• Shock and strut replacement
• Air conditioning maintenance and repair
• Engine repair
• Scheduled maintenance to keep vehicles in prime condition

Their comprehensive approach means that if a collision repair uncovers underlying mechanical issues, they have the in-house expertise to address them efficiently.

One of the standout features of Pat Milliken Ford Collision Center is their highly experienced staff. As mentioned, their auto body technicians average three decades of experience, instilling confidence in the quality of their work. This expertise is complemented by their commitment to customer satisfaction, which is frequently highlighted in customer testimonials.

The dealership has received consistently positive reviews, with many customers praising the professionalism, knowledge, and genuine helpfulness of the staff across various departments, including sales, service, and collision. The strong emphasis on clear communication, as noted in some reviews, where staff are quick to answer questions and provide thorough explanations, further enhances the customer experience.

Furthermore, their adoption of online service appointment scheduling simplifies the process for busy individuals, and a customer loyalty program is in place to reward returning clients.

While specific, time-sensitive promotional offers for the collision center are not explicitly detailed, the Pat Milliken Ford dealership as a whole does offer various incentives and payment options, such as "Service Now, Pay-Over-Time," which may extend to certain repair services. For the most current promotions, it is advisable to contact the center directly.

Customer feedback consistently paints a positive picture. One reviewer, a loyal customer for four years, expressed satisfaction with their "The Works" oil change, noting that their 2010 Taurus was "all set for the winter season" after servicing. Another customer highlighted the ease and peace of mind when picking up their 9th F-150 lease, commending the salesman for being "the best in the business." These reviews, while some relate to the broader dealership experience, reflect a culture of dedicated service that likely extends to the collision center. The recurring theme is a strong commitment to customer satisfaction, whether it's through seamless vehicle transactions, thorough service, or comfortable waiting amenities.

In summary, Pat Milliken Ford Collision Center positions itself as a reliable and customer-focused auto repair solution in Redford Township, MI, providing certified collision services, comprehensive mechanical repairs, and a pleasant customer experience underpinned by decades of expertise and a commitment to quality.