Parts Pro Automotive Warehouse

Located at 1366 Rockefeller Rd, Wickliffe, OH 44092, USA, Parts Pro Automotive Warehouse stands as a prominent destination for automotive components and services in the local area. As a dedicated "Auto Repair Station" within the platform category, their core business revolves around providing a comprehensive range of parts and related services that empower both professional mechanics and DIY enthusiasts to maintain and repair their vehicles effectively. You can reach them by phone at (440) 944-5099 or via mobile at +1 440-944-5099.

Parts Pro Automotive Warehouse has been serving the Northeast Ohio community since its establishment in 1981. What began as a single warehouse with a handful of employees has since grown into a robust network of eight locations with over 150 employees and a fleet of 100 vehicles, demonstrating their significant presence and commitment to the region. This expansion underscores their dedication to efficient parts distribution and customer accessibility.

The Wickliffe location at 1366 Rockefeller Rd serves as the original warehouse and office headquarters, a testament to the company's roots. While details about the immediate exterior environment are not explicitly stated, as a wholesale distributor, the facility is optimized for efficient storage and retrieval of automotive parts. This suggests a well-organized warehouse setting designed to handle a large inventory of components. The emphasis on having a fleet of delivery vehicles highlights their focus on timely and efficient service to their diverse customer base, including independent garages, repair shops, dealerships, national chains, and tire dealers. Their recent acquisition by the Auto-Wares Group of Companies further strengthens their inventory lines and sales resources, indicating a commitment to continued growth and improved service capabilities.

Parts Pro Automotive Warehouse specializes as a wholesale distributor of original equipment (OEM) and aftermarket automotive parts. This means they carry a wide array of components for various vehicle makes and models. Their inventory broadly covers:

• Under-hood and Under-car Repairs: This encompasses a vast range of engine components, transmission parts, suspension and steering components, brakes, and other critical parts necessary for comprehensive vehicle repair.
• Tires: They offer a selection of tires, essential for vehicle safety and performance.
• Chemicals: Automotive chemicals, such as oils, coolants, fluids, and additives, are also part of their extensive offering.
• Exhaust Systems: Components for exhaust systems, including mufflers, pipes, and catalytic converters, are readily available.
• Shop Supplies: Beyond major parts, they also manage shop supply needs, including items like fuses, zip ties, hose clamps, and sealants, helping professional installers keep their operations running smoothly.

A key aspect of their service is the focus on their primary customers: professional installers. This includes independent garages, repair shops, dealerships, national chains, part stores, and tire dealers. While their primary focus is wholesale, individual users can also benefit from their extensive inventory and competitive pricing, often through their network of affiliated repair stations. Their dedication to ensuring customers have the part they need when they need it is a core principle of their operations, understanding that customer wait times are to be minimized.

Customer reviews provide valuable insights into the features and overall experience at Parts Pro Automotive Warehouse. One customer highlighted the significant cost savings they experienced, noting how they obtained a water pump for less than $100 when a dealership quoted over $800 for the part and service. This underscores Parts Pro's potential to offer competitive pricing on critical components, making vehicle repairs more affordable for individuals and businesses alike. The same customer also appreciated the staff's willingness to help them expand their knowledge of cars, indicating a helpful and informative environment.

However, it's important to acknowledge feedback regarding product quality and warranty policies. One review mentioned dissatisfaction with tire warranties, even for defective products, and expressed concerns about the quality of rebuilt parts, suggesting that imported new parts often prove to be a better option. This feedback indicates that while pricing might be attractive, customers should consider carefully the type of part they are purchasing, particularly when it comes to rebuilt components. Parts Pro emphasizes its commitment to customer service, stating that "Parts are Our Business, Service is our Specialty," aiming to provide high-quality automotive parts at competitive prices.

As an Auto Pride member, Parts Pro can offer savings on various services beyond just parts, including office supplies, uniforms, environmental services, and even hotel stays and rental cars. Qualified stocking dealers can also participate in the Auto Service Experts program, which offers benefits such as a national parts and labor warranty, roadside assistance, road hazard coverage, and rental car assistance, all designed to enhance their partner shops' competitiveness.

While specific current promotional offers are not detailed in the provided information, the recurring theme from customer testimonials is the potential for significant savings on parts compared to dealership pricing. This inherent value proposition serves as a continuous promotion. The company's business model, focused on wholesale distribution, naturally allows for more competitive pricing for larger volume purchases, which can indirectly benefit individual consumers who source parts through affiliated repair shops or directly where applicable.

Parts Pro Automotive Warehouse places a high value on consistent customer service, asserting that while fair prices are available from many sources, consistent customer service is not. Their "excellent Sales Force and Friendly Office staff" are committed to handling customer service needs promptly and efficiently. They also provide various contact methods, including a main phone line (440) 944-5099, a dedicated office line (440) 516-3998, and email for customer service inquiries at lwojtonek@partsproautomotive.com. Their website also offers features like order tracking, a store locator, and an online catalog, further enhancing customer convenience.

In conclusion, Parts Pro Automotive Warehouse in Wickliffe, OH, offers a robust solution for automotive parts, particularly for professional installers. Their long-standing presence, extensive inventory of OEM and aftermarket parts, and commitment to customer service make them a significant player in the local automotive supply chain. While some customer feedback suggests careful consideration of certain product types, their overall value proposition, particularly in terms of cost savings, remains a key draw for many in the community.