Paragon Honda Parts Center

Service is lousy, the staff ignores you on phone and on person. Stuff that they tell you will take 2 hours...ends up taking 24 hours. And they only get on it. When you get all pist off on phone and tell them you're coming in to pick up your car...regardless of what's done or not...and then they wanna solve everything by giving you credit towards the next time you bring the car back.!

Feb 02, 2025 · Rodolfo Cautin

This is so rude one time I make up appointment and I get there on time and they said you can come tomorrow and next day when I get there, they send me to other location like wasting my time Hillside Hai. I’m really disappointed to be honest.

Sep 03, 2024 · Mateen Ahmed

If you are unfortunate enough to need to call this Parts Center between their hours of 7:30am - 6:30pm (Yes, I know that is their full working hours) they will not pick up the phone. Doesn't matter who is transferring you, if you call directly, whatever route you decide to take to get in contact with them THEY WILL NOT PICK UP THE PHONE. If you call any other Honda dealer you can connect to their parts center very simply, however that is not the case here. Save yourself the stress and take your money somewhere else, they clearly don't want it.

Oct 29, 2024 · Nnandi Cason

I had the best customer service coming in here, Meryem was so helpful and friendly! Definitely coming back to this location

Jan 11, 2025 · JOANNA QUIZHPI

This facility doesnt belong in this neighborhood. This is a highly residential neighborhood. There are many pedestrians and the Honda employees drive the cars like race cars and DO NOT heed the rules of the road. I have almost been hit by their mechanics pulling cars out of the parking lot bc they just roll through into the street without considering people walking by on the sidewalk. This happens often to many pedestrians, some with children. They park cars on the sidewalk. They block the new bike lane by having cars coming in and line up waiting their turn. In some cases they cone off the bike lane (pretending to be courteous) but then the long line of cars sit in the traffic lane so traffic flow is compromised. If that isn't enough, they then take the excess cars they cannot fit in their parking lots and hog up the residential parking on EVERY block within a 10 block radius. Honda as a corporation is reducing the quality of life in this neighborhood. The drivers speed when driving around and they believe they are above the law and dont wait for the red lights. Paragon has many facilities on Northern Boulevard and this facility should be operating in the same area as the others. They are an eyesore and a disturbance in this neighborhood. Especially with their bright lights they leave on all night and shine directly in the windows of residents in the neighborhood and they are now doing business on a 24 hr clock. Honda needs to find a larger space to use for their service center which Im sure has to be available somewhere in a more industrialized area. Residents shouldnt have to park 3-5 blocks away and have to lug their groceries and children home while their cars take our parking. We pay good money to reside here and are entitled to a quality of life in this neighborhood that suits us. Qe are the one who support the neighborhood with our commerce, NOT a Honda service center. Lastly, the employees are rude and ignore us as if we are insignificant. I would give them zero stars if it were possible.

Sep 02, 2019 · Gee Cee

They are great, I just wish all dealerships were quicker for a simple Oil Change. But I recommend Honda for all services.

May 14, 2025 · Hidalgo Luna

I like great customer service, but unfortunately their customer service needs improvement seriously..

May 13, 2025 · Tyrone Bennett