Pacifico Ford, Inc. Service

Pacifico Ford, Inc. Service, located at 6701 Essington Ave, Philadelphia, PA 19153, USA, operates as the authorized service center for Ford vehicles within the Pacifico Auto Group. As a dealership service department, it provides repair and maintenance services specifically for Ford models. You can reach them by phone at (215) 492-1700 or via mobile at +1 215-492-1700.

As a dealership service center, Pacifico Ford, Inc. Service typically operates within a structured and professional environment designed to cater to vehicle owners. Dealership service areas are usually well-maintained, equipped with advanced diagnostic tools and specialized equipment specific to the manufacturer's vehicles. Customers would generally expect a dedicated waiting area, a service desk for check-ins and check-outs, and a well-organized workshop. The location on Essington Avenue places it within a commercial automotive hub in Philadelphia, suggesting ease of access for local Ford owners. While the physical environment itself aims for professionalism, the customer review focuses more on the operational aspects and communication within that environment rather than the physical space itself.

Pacifico Ford, Inc. Service, as an official Ford dealership service center, provides a comprehensive range of services specifically for Ford vehicles. These services generally include:

• Specialized Diagnostics and Repair: As highlighted in the customer review, they perform diagnostics for complex engine issues, such as those related to PCV valves and crankcase pressure. Being a dealership, they have access to factory-specific diagnostic tools and technical bulletins.

• Genuine Ford Parts: Dealerships exclusively use genuine OEM (Original Equipment Manufacturer) parts designed specifically for Ford vehicles, ensuring compatibility, performance, and often, warranty coverage.

• Factory-Trained Technicians: Technicians at a dealership service center are typically factory-trained and certified, possessing specialized knowledge of Ford models and their unique systems.

• Routine Maintenance: This would encompass standard services like oil changes, tire rotations, fluid checks, filter replacements, and scheduled maintenance according to Ford's recommended service intervals.

• Major Repairs: They are equipped to handle more significant mechanical repairs, including engine, transmission, brake, and suspension system overhauls.

• Recall and Warranty Work: Dealerships are authorized to perform recall services and warranty repairs at no cost to the customer, provided the vehicle is covered.

In the specific customer review, the service involved diagnosing and fixing a leaking hose between the oil separator and the PCV valve, which was causing engine misfire and stalling. This demonstrates their capability to address specific engine performance issues.

The customer review provides a detailed account of an experience at Pacifico Ford, Inc. Service, highlighting both a positive outcome in terms of repair quality and significant challenges in the overall service experience:

• Quality of Work (Positive): The review explicitly states, "The quality of work was fine." This indicates that the mechanical repair itself, in this instance, was performed correctly and resolved the underlying issue, getting the car "running brand new" in terms of its mechanical function.

• Diagnosis Time (Negative): Despite the customer providing an initial diagnosis, it still took the service center "2 work days to come up with the same diagnosis themselves." This suggests a potentially slow diagnostic process, even with customer input, which can prolong the overall repair time.

• Extended Service Duration (Negative): The entire "visit took an entire week" for a specific repair, which is a considerable amount of time for a single issue. This extended turnaround time can be a significant inconvenience for customers.

• Lack of Communication (Significant Negative): This was identified as "the most frustrating part of the experience." The service advisor, Matt, "would not call me," and the text notification system was reportedly "not working." This forced the customer to repeatedly call for updates, highlighting a breakdown in communication channels and proactive customer engagement.

• Unavailability of Staff (Negative): The service advisor taking "off work the day he told me the car would be ready" and a manager's unreturned message further compounded the communication problem, creating uncertainty and frustration for the customer trying to pick up their vehicle.

• Battery Drain Incident (Negative): The "icing on the cake" was finding the car wouldn't start upon pickup because "they left the lights on overnight and the battery was dead." This demonstrates a lack of attention to detail and basic vehicle care during the service period, leading to an immediate inconvenience for the customer.

• Overall Experience (Negative): Despite the mechanical quality being "fine," the customer concluded that "the experience overall was not good." This underscores that a successful repair alone does not guarantee a positive customer experience if other aspects, particularly communication and logistical management, fall short.

This review suggests that while Pacifico Ford, Inc. Service may be capable of performing quality mechanical repairs, there can be significant inconsistencies in their customer service, communication protocols, and operational efficiency, leading to a frustrating experience for some patrons.

As a dealership service center, Pacifico Ford, Inc. Service would typically promote itself based on its authorization by Ford, use of genuine OEM parts, and factory-trained technicians. Dealerships often emphasize the "peace of mind" that comes with manufacturer-backed service and the specialized knowledge of their staff, particularly for complex or warranty-related repairs. They commonly run promotions on routine maintenance services (like oil changes, tire rotations, brake specials) or offer discounts on specific parts. They might also highlight their customer amenities, such as comfortable waiting areas, shuttle services, or rental car options, though these were not mentioned in the provided review.

However, the given customer review does not contain explicit promotional information from the business itself. Instead, it offers a firsthand account of a service experience. For prospective customers, the key takeaway from this review is to be prepared for potential challenges in communication and service duration, despite the likelihood of a technically sound repair. It would be advisable for customers to actively seek clear communication regarding timelines and progress when bringing their vehicle to Pacifico Ford, Inc. Service. Interested individuals can contact them at (215) 492-1700 to inquire about specific services, pricing, and current promotions, and perhaps discuss their communication protocols to set expectations upfront.