O'Reilly Auto Parts

There were four employees including the manager and assistant manager, according to their uniforms, not a single one greeted me when I walked in or offered to assist me when I walked up to the counter. They were not busy, I was the only customer in the store. I had a print out of the exact part I needed with the part number. The girl who finally helped me had a uniform that said assistant manager, but she didn’t seem very knowledgeable about where parts were located on the shelves or even what the part itself was. I told her their website said it was in stock. She didn’t apologize or offer to double check or have another employee look. Very poor customer service and communication. I understand that inventory can be inaccurate from the website and that didn’t bother me. It was the fact that no one there seemed like they had any knowledge of general automotive and parts identification and that they didn’t seem to take customer service seriously.

May 20, 2024 · Lauren Harden

Just have to give a huge shout out to Tosha and the gentleman working with her tonight (4/14). We’re 2 hours from home and having car problems. They were so nice and helpful making sure we got everything we needed. Had to change a thermostat in the parking lot and they were able to give provide us with all the tools we needed. With two other auto parts stores close by, it’s good to know O’Riellys has good, friendly employees

Apr 14, 2024 · Rachel Mccullough

Absolutely the best! Mia was incredibly helpful and knowledgeable!

Dec 08, 2024 · Mike Russell

Super great service 😁

Feb 18, 2025 · Vincent Phelps

George is a nice guy but terrible assistant manager. He left six customer including myself standing waiting for over 45 minutes. This was the First time I tried the store, I order and paid for parts the day before. In and out no problem. Today bring lunch and dinner for the show. Boy was I wrong to think about switching stores and yet Not one mention or ask are you a veteran? Because we give a discount to veterans. They must not know time is MONEY. It was so bad that two of the customer put their stuff back on the shelf’s and left. I know if I hadn’t already paid for the parts I sure would have too. I think I will stick with the stores that know the value of a customer and their time. 😢 sad ! ! ! ! ! ! !

Aug 25, 2019 · Dale Madison