O'Reilly Auto Parts

I used be a regular customer and I knew most of the workers there. Once I told them I want use bath room when need they let me go. There was a different lady she called herself manager and I ask her if I can use bathroom. She didn't let me use. Iam not going to oreilly any more

Jan 27, 2025 · Khadga Bhattarai

The assistant manager who's name I didn't catch is absolutely amazing. She alone makes it worth it to Come to this location. We had an amazing conversation and it was just amazing. Incredible human beings still do exist.

Apr 14, 2024 · Somenobody4u

I don't usually leave reviews but I received EXCELLENT customer service at the Brice Rd location from Michael and Tony. There were 3 different headlight options for the headlight I needed replaced. The older gentleman, Tony went out and removed the bulb. I purchased the correct one and he installed it for me. I was having a stressful day and this super kind gesture mixed with the conversation we had while he was installing it, really helped brighten my day. I'm a busy single mom and it saved me so much time having him install it. This isn't the first positive experience I've had at this location. They always go above and beyond. Thank you O'Reilly's and thank you Tony!!!

Oct 24, 2022 · Melissa Wells

Love this store... Everyone is always so helpful they can help you figure it out even after Google

Aug 13, 2024 · Delicia “DE” E

This O'Reilly Auto Parts always has my Shell Rotella T 10w30 when no one else has it. As you all know they got the WIX filter you need too. Don't forget to check those bulbs!

May 30, 2017 · Mr Plague 7

On our way home to Dayton from Zanesville, my battery light came on while driving and many other lights came on along with jerking. Stopped here and they checked the battery. It was almost dead. They replaced it for me and they were very helpful. I appreciated them so much!

Mar 23, 2025 · Lindsey Graf

Visited to buy a part using a birthday coupon of theirs. Initially hard to find in their inventory. However Dontray kept at it using company information as well as other sources. Found the part and had it shipped in for next day pickup. Of importance also was that he easily applied the coupon to the order. I mention this because during prior years trying to used the coupon was problematic. Others had a difficult time. Which means he did lots of work to find the right part and made easy use of the coupon. I was so delighted that I called their corporate office to pass praise on directly.

Apr 04, 2025 · George

I had VERY professional, knowledgeable, and helpful assistance provided by the team at this location. The manager and staff are truly an asset to our community. Keep up the GREAT work guys! Thank you for your help.

Apr 09, 2025 · Antoinette Preston

It's sad because there are a few great employees here, very knowledgeable, but the management is extremely unprofessional. On March 20th, 2025 at 5:40pm, after being a long time 5yr customer, I was accosted by the manager Kwan at Store# 1967.. This incident was escalated from an inquiring phone call that I made two days prior. Kwan was very aggressive and slightly rude over the phone when I asked about a certain employee. Sometimes when I would call I usually get Ms. Lindsay and she would say, "Is that you Jason?!?" She knew I was getting ready to ask for my favorite employee, Shannon. I'm an A.S.E. Certified Technician, and I have a great collaboration with Shannon which is why I choose O'Reilly's. Shannon is very knowledgeable, and being in my industry and having an employee who knows their stuff is a very important thing. I try to only work with her, but will work with others in a pinch. When I called I was in line to leave work and asked if Shannon was available. Kwan was on the other end and explained that she was not there. When I asked if she was coming in later that day, he explained that he would not give out that information, and before I could explain the situation he became aggressive and slightly rude explaining employee safety. Understanding employee safety is the upmost important thing, I wanted to continue to agree, but with the aggressive tone and attitude, I just figured the employee may just be having a hard day. I asked for the employees name, which is when I found out that it was the manager Kwan. I decided to just end the phone call and just come by another day. I came by the next day and purchased a valve cover gasket kit and Shannon was not available but neither was Kwan. I was helped by another employee with no issues. I was not worried about the incident at all and had completely forgotten about the matter when I came by two days later and I seen the employee who I loved to work with, and began a conversation with her and my transaction. As I did, Kwan approached me and with an aggressive tone he began to accost me an continue his aggression towards me after recognizing me or my voice from the call. He said, "Oh was that you, you the one?" And began to become belligerent. I asked that he deescalate instead of being so aggressive for no reason. I was not a threat in any way. I was a loyal employee for several years. The present employees, Shannon and several others as well as the customers seemed concerned and uneasy about the entire situation. As much as I tired to get Kwan the manager to calm down, and that I was not a threat, almost all the employees who know myself by name all witnessed him make unprofessionally extremely loud threats and kicked me out of the store. I felt threatened and unsafe. I felt like the employees felt the same way. I tired to explain this to Kwan , that I had no bad or nefarious intentions and let's deescalate the situation again.. But it was useless. I been doing business at this location for years. I never insinuated the situation. I tried several times to deescalate the situation. This individual made the whole environment and situation uncomfortable and extremely unprofessional. At times when Mr. Kwan approached, it was unclear what the situation was about to be. Several employees witnessed the situation and was also captured on video. This was hopefully not O'Reilly's example of customer service, let alone management material.

Mar 21, 2025 · Jason

Great customer service! Staff, is friendly, informative and extremely knowledgeable. I won't shop anywhere else for my auto parts!

Apr 09, 2025 · ANTHONY PRESTON