O'Reilly Auto Parts

I was having a really bad day and then about 730pm I got in my car and the battery indicator light came on. It took a while to start but I got it going and went straight to O'Reilly. Leo was at the front counter and I asked him if he could test my battery. He was quick to get the device and found that my battery was bad. He help me get a new battery and offered to replace it for me. I was shocked that he offered. It was 15 minutes before closing and he pulled out my old one and put the new one in less then 10 min. I have to say that his friendliness and customer service is outstanding. He not only helped me with my car problem but also changed my mood. Thank you Leo for being an amazing person. O'Reilly is lucky to have such a great employee.

Sep 11, 2024 · Robert Pasillas

There are some very helpful people that work at this place, i couldn't be more pleased with their professionalism and knowledge of vehicles, you could definitely do worse by going elsewhere give them a chance and you'll see ,Love O'REILLYs their great!!

Dec 20, 2024 · Cesar Navarro

Guys here are very helpful and on point.

Oct 24, 2024 · Mary Sartin

I bought a supposedly brand new "Super Start" brand battery from this O'Reilly at 1401 N Blackstone Ave for my wife's Honda Accord and was told by the Store MGR it was a 3 year battery. Well he was off by 2 years and 11 months because that battery was completely dead 1 month later when yesterday morning my wife went out to start it up to go to work. Luckily I had a spare and as soon as my spare Duralast battery touched those terminals... Voila! Car went right back to full power. So I know for sure that "Super Start" battery this O'Reilly sold me(which is way overpriced for basically a no name brand) is defective. I go back and I talk to an employee and when I tell him what happened then right away he starts making silly excuses like "the rain possibly caused it to drain". I was like, really? Then he tested it and claimed it had the proper voltage. So I knew I would get nowhere with that guy, he literally didn't know what to do. So I asked for the store Manager. He told me the store MGR would be in the next day from 7:30am to 4pm. So I said I'll be back the next day. So I did just that and went in the next day and of course the MGR is not there. Just a guy who said he's the assistant mgr. Well there was nothing Managerial about this guy because he literally didn't know how to handle a warranty situation either. So they then claim the MGR is out until next Wednesday and there's nobody in the store who can help me with a warranty situation. My battery I paid over 250 bucks for died 1 month later. I go back to the store and it's full of idiots that don't know what to do. Unbelievable. I ask this "assistant mgr" how I can do a warranty claim for the defective battery I bought from his store and he said he didn't know. How the hell was he made an assistant manager? So all they can tell me is come back next Wednesday and talk to the Manager. I honestly was cool and wasn't mad at all until their employees started playing stupid, trying to insult my intelligence with the silliest excuses for their defective battery and just took zero steps to rectify the situation. Felt like they just wanted me to leave with the bad battery they sold me like it’s suddenly gonna start working when I already tested it myself on the actual car. I swear this is the first time in my life I ever wrote a review of any kind, only because I've never dealt with worse customer service anywhere. They just did not give a fudge at all. Sad

Feb 20, 2024 · David Henderson

Went in with my dad hoping to get some help finding a hose, guy at the front desk with a tattoo on his right arm was extremely and unacceptably rude. We gave no attitude and were extremely nice and patient. He was sarcastic and seemed very annoyed to help us. Improve your customer service. Will not be going here again and i recommend to others to seek another O’Reilly to shop at.

May 11, 2024 · I

Ordered a 6 volt battery for my 64 VW Bug and next day picked it up, very nice gentlemen, proficient, professional and a smooth transition. I will definitely be back!

Jun 27, 2024 · Debbie Register