O'Reilly Auto Parts

I arrived at the O'Reilly's counter after searching for an hour for a mechanics shop, after my car literally blew a Spark Plug and Coil out of the cylinder somewhere on I 80 East!! 4 mechanics shops, and No one was willing to help me and I was getting very worried because I was about 6 hours away from home and it was a Friday afternoon. Jay the associate at the counter, Greeted me with a sincere can I help you, what seems to be the problem. After talking with him a bit, he helped me diagnose what the problem was with my car and hooked me up with Vinnie, of Vinnies Automotive, (who happened to be in the store getting parts) fix my car by working with him to find the right parts and tools. They worked together diagnosing and problem solving the problem until all of the parts and the problem were solved. ( The spark plug threads were stripped and needed to be re -threaded and a heli coil inserted. A job I had never done before. if it was not for Jay and his close friend and customer Vinnie, I would have been stranded in Ohio for the weekend. With out these 2 I would have never made it home! Jay and Vinnie should seriously be considered for employee and customer of the month. Jay made me feel like he was there to help me and was willing to help me, a stranded traveler from Philadelphia, about 500 miles from home! Neither would accept money for their above and beyond kindness and help. As Vinnie worked on my car I asked him if Jay was always like this and he said that Jay is one of the best. Always willing to work with ya and looks out for his customers. These two men are exceptional individuals who are the real deal! As I left the store and thanked Jay. I said is he (Vinnie) always like this? And he said he's been around here going on 40 years and he'd never leave anyone in distress or stranded. These 2 men are hero's to me and my wife. With their above and beyond acts of kindness and service I was able to get home safe and sound to my family who was anxiously awaiting our arrival! Thank you gentleman, I hope you bosses and customers know how valuable and kind you both are. The world is a better place because of you. Keep up the being who you are!!!!

Jul 27, 2024 · Per- Joseph Pisacano

Had a deal about getting 5qt of oil and filter for 32$ go to get it dude tries charging me 50$ than I ask about the deal had no idea about nothing and ended up paying full price needless to say rip off

Dec 17, 2024 · Larry Hover

85 year old father and stepsister from outta state in 90° heat came in to buy refrigerant for her car and employees wouldn't help them put any in. Either don't care or too ignorant to do it. Simple job! I'm sure they'll come up with some lame excuse...

Jun 24, 2024 · Frederick Harmon

Outstanding!! About halfway in our family trip to DC on a Sunday morning, we had a serpentine belt failure. Jay and the staff were exceptional! Thankfully they had the parts needed and helped connect us to a mechanic that would complete the repair and get us back on the road in a few hours. The O'Reilly staff and the mechanic were friendly, understanding, and professional. This would be my go-to store and mechanic if I lived in the area.

Nov 24, 2023 · Chad Reagh

Always fast and friendly service! I never leave without what I needed.

Oct 15, 2024 · Josh Gronka

this is truly the oreillys to go to. needed a new battery bc mine was on its last legs. an employee named Caleb sold me a new one and even offered to change it for me and did so in the freezing cold weather and it was even raining. 10/10 customer service, would recommend!

Nov 17, 2023 · Chloe Wilson