NTB-National Tire & Battery

NTB-National Tire & Battery, located at 2399 Meadowbrook Mall Rd, Bridgeport, WV 26330, USA, operates within the "Auto Repair Stations" category, serving the community's diverse automotive needs. This establishment is a part of the larger NTB network, a prominent name in tire and automotive services across the United States. They can be reached via phone at (304) 460-4714 or on their mobile at +1 304-460-4714, providing convenient contact options for customers seeking service or inquiries.

The environment of NTB-National Tire & Battery, situated at Meadowbrook Mall Rd, suggests a commercial setting, typical of large auto service centers. While specific details on the waiting area amenities are not extensively described in the provided information, a common expectation for such a facility is a clean, well-lit waiting area, likely equipped with amenities like Wi-Fi and perhaps a television to ensure customer comfort during service. Being part of a national chain, NTB locations often adhere to a standardized layout and presentation, aiming for efficiency and a professional appearance. The location within a mall area could also provide customers with opportunities to shop or dine while their vehicle is being serviced, adding a layer of convenience.

NTB-National Tire & Battery offers a broad spectrum of services, primarily focusing on tires and routine automotive maintenance. Their core offerings include tire sales, tire repair, tire installation, and tire rotation. This is evidenced by customer reviews highlighting quick tire fixes and mounting/balancing services. Beyond tires, NTB is equipped to handle a range of general automotive repairs and maintenance. Services commonly available at NTB locations, and likely at this Bridgeport branch, include oil changes, battery checks and replacements, brake inspections and services, wheel alignments, and various fluid services such as brake fluid exchange, coolant exchange, and transmission fluid exchange. They also provide preventative maintenance, diagnostics, and services for shocks, struts, steering, and suspension. Some NTB locations also offer air conditioning services, headlight & taillight services, and windshield wiper & fluid services. This comprehensive suite of services positions them as a one-stop shop for many common vehicle needs.

The features of NTB-National Tire & Battery are characterized by a mixed bag of customer experiences, highlighting both strengths and areas for improvement. On the positive side, customers appreciate the early opening hours and the ability to get vehicles back on the road quickly, especially for urgent tire fixes. Good customer service is also noted, with some patrons having awesome experiences and recommending the shop for tire repairs. This indicates that at their best, the staff can be efficient and attentive to customer needs. However, a significant customer review details several critical issues, which are important to acknowledge for a balanced and objective introduction. This particular experience highlights concerns regarding service timeliness, accuracy of work, and safety. Specifically, the customer reported a significant delay in tire mounting and balancing beyond the initial estimate, followed by a failure to properly perform a wheel alignment despite being charged for it. The issue of over-torqued lug nuts, leading to damage and safety concerns, was also a major point of contention. The eventual resolution, involving a refund after a formal complaint, suggests that the management is responsive to addressing serious issues, albeit sometimes after escalation. This indicates a system for addressing customer grievances, even if the initial service experience can be inconsistent. The manager's acknowledgment of needing to "clean up behavior that was occurring before he became manager" suggests a commitment to improving service quality and rectifying past issues at this specific location.

In terms of promotional information, NTB-National Tire & Battery, as part of a national chain, frequently runs various deals and specials. These promotions are typically advertised on their official website and might include:

• Rebates and discounts on select sets of four tires, which can offer significant savings (e.g., "SAVE UP TO $180" or "SAVE $120" on specific tire brands or models). Many of these offers include free tire rotation.
• Special financing options for purchases over a certain amount, often available through an NTB credit card.
• Service specials such as discounts on brake service (including free brake inspections), savings on wheel alignments, and promotions on oil changes and battery services (often with free battery checks).
• A "30-Day Price Guarantee" on passenger and SUV tires, ensuring competitive pricing.

In conclusion, NTB-National Tire & Battery at 2399 Meadowbrook Mall Rd, Bridgeport, WV, is a comprehensive auto repair station offering a wide array of tire and general automotive services. While they aim for efficiency and customer satisfaction, as evidenced by positive feedback on quick service and friendly staff, potential customers should also be aware of the importance of clear communication and verifying services performed, as highlighted by some critical reviews. The availability of various promotions and their commitment to resolving escalated issues demonstrate their efforts to be a reliable choice for vehicle owners in the Bridgeport area.