NTB-National Tire & Battery

NTB-National Tire & Battery, located at 3997 Mayfield Rd, South Euclid, OH 44121, USA, operates within the "Auto Repair Stations" platform category, suggesting a business that provides both automotive products, such as tires and batteries, and various vehicle maintenance services. To provide local users with a detailed introduction, it's essential to consider the limited information available, which primarily consists of two recent customer reviews that offer direct insights into their experiences at this specific location.

Based on the provided reviews, the environment and initial customer interaction at NTB-National Tire & Battery in South Euclid seem to have positive aspects. One customer mentioned receiving "great customer service" upon entering, specifically naming Mr. Mike and Mr. CJ. This suggests that the front-of-house staff may be friendly and welcoming, creating a positive first impression. However, this initial positive experience was overshadowed by subsequent issues.

In terms of services, the reviews indicate that this NTB location offers at least oil changes and tire sales and installation. The first reviewer explicitly went in for an oil change, indicating this as one of the services provided. The second reviewer's experience involved purchasing a tire and having it installed. This aligns with the "National Tire & Battery" name, suggesting that tires and batteries are core offerings. It's reasonable to infer that, as an "Auto Repair Station," NTB likely provides related services such as tire rotations, wheel balancing, and possibly battery testing and replacement. However, the reviews do not offer a comprehensive list of all services available at this location.

The features of NTB-National Tire & Battery in South Euclid are somewhat mixed based on the limited feedback. A potential positive feature could be the friendly initial customer service, as mentioned by one reviewer. Convenience might also be considered a feature, as the first reviewer noted that going there "was just convenient at the time." However, the subsequent negative experiences raise concerns about other aspects of their service quality.

One significant issue highlighted is the discrepancy in pricing for the oil change. The customer stated that "the price wasn’t what was stated it was way higher." This lack of transparency or accuracy in pricing is a serious concern for customers and can erode trust. Another critical issue raised by the same reviewer is the quality of the mechanical work. They reported that "the mechanics didn’t put my cover back on the right way so now my cover coming off the bottom of my car." This indicates a lack of attention to detail or potentially inadequate workmanship, which can lead to further problems for the vehicle owner.

The second review presents even more गंभीर concerns regarding the tire service. The customer purchased a $200 tire, and upon receiving their car back, they described the tire as "disgusting looking and dirty," and their "rim couldn’t fit on there." This suggests a significant error in the installation process or potentially the sale of an unsuitable or substandard tire. Furthermore, the fact that the same tire was flat with a slash on the outside just 45 days later raises serious questions about the quality of the tire provided or the circumstances of its installation. The customer's strong negative reaction and comparison to "going to the hood in East Cleveland" for tires underscore the severity of their dissatisfaction.

Given the information available, there is no mention of any promotional information for NTB-National Tire & Battery in South Euclid. Auto repair and tire shops sometimes offer promotions such as discounts on oil changes, tire sales (e.g., buy three get one free), or seasonal specials. However, based on the recent customer experiences, it would be prudent for local users to inquire specifically about pricing and service guarantees before committing to any services at this location.

In conclusion, the limited information available for NTB-National Tire & Battery in South Euclid, OH, paints a concerning picture based on the experiences of two recent customers. While initial customer service may be friendly, significant issues have been reported regarding pricing accuracy, the quality of mechanical work (specifically oil changes), and tire sales and installation. The discrepancies in pricing and the poor quality of service and parts, as described by these reviewers, are serious red flags for potential customers. Without further information or positive feedback to counterbalance these negative experiences, local users should exercise caution and potentially seek services elsewhere. It is recommended to thoroughly research and compare different auto repair and tire shops in the South Euclid area to ensure they receive reliable service and quality products.

For residents of South Euclid, OH, considering NTB-National Tire & Battery for their automotive needs, the available customer reviews highlight significant issues regarding pricing, service quality, and product quality. These negative experiences should be carefully considered when making a decision about where to take your vehicle for service or to purchase tires and batteries. It would be advisable to seek additional reviews or consider alternative auto repair stations in the area that may offer more consistent and reliable service. Contacting NTB directly to address these concerns and inquire about their service guarantees and pricing policies might be a necessary step for those still considering this location.