NTB-National Tire & Battery

NTB-National Tire & Battery, located at 722 3rd St, New Martinsville, WV 26155, USA, is a prominent auto service center operating within the "Auto Repair Stations" platform category. This location is part of the larger NTB network, now associated with the Mavis Tire family, offering a wide array of tire products and automotive maintenance and repair services to local users in New Martinsville and surrounding communities. For direct contact, they can be reached at (304) 460-4682 or via mobile at +1 304-460-4682.

The environment at an NTB-National Tire & Battery center is typically structured to provide a comprehensive and efficient customer experience. Upon arrival, customers usually enter a clean and professional reception area where service advisors are available to discuss their vehicle's needs. Adjacent to this, there is often a comfortable waiting room, which may include amenities like Wi-Fi, allowing customers to relax or work while their vehicle is being serviced. The service bays are well-equipped with state-of-the-art tools and machinery for tire mounting and balancing, alignments, and various diagnostic and repair procedures. The overall setup aims for a streamlined process, from check-in to vehicle pickup, minimizing customer wait times and maximizing service quality.

NTB-National Tire & Battery provides an extensive range of services focused primarily on tires and general automotive maintenance. Their core offerings include the sale and installation of a vast selection of tires for passenger vehicles, light trucks, and SUVs from numerous leading brands. This also encompasses tire-related services such as tire rotation, balancing, flat tire repair, and TPMS (Tire Pressure Monitoring System) service. Beyond tires, their automotive services are comprehensive, covering essential maintenance like oil changes (conventional, synthetic blend, and full synthetic options), fluid exchanges (brake, coolant, transmission), and filter replacements (air and cabin filters). They also specialize in critical vehicle systems, offering brake services (inspections, pad and rotor replacement), wheel alignments, battery testing and replacement, and services for shocks and struts. More advanced services like diagnostics, drivetrain repairs, and headlight & taillight services are also typically available. They aim to be a convenient and reliable solution for nearly all common vehicle service needs.

Key features of NTB-National Tire & Battery, as consistently highlighted by customer reviews, revolve around their exceptional customer service and efficiency. The staff, including individuals like Michael and Joey mentioned in testimonials, are praised for being "fantastic and patient," taking the time to explain tire issues and necessary repairs to ensure customers feel safe and informed. Their ability to get customers in quickly, even during emergencies like a blowout, and going "above and beyond" by staying after closing hours to complete repairs, demonstrates a strong commitment to customer care and responsiveness. This willingness to prioritize customer needs, especially in urgent situations, builds significant trust and loyalty. As part of the Mavis Tire Family, NTB locations often benefit from a large network, which can mean competitive pricing and access to a broad inventory of tires and parts. They also offer a 30-day ride guarantee on all tires, allowing customers to trade tires at full value if unsatisfied within that period. Many services, including tire installation, often come with 24/7 roadside assistance for a set period when multiple tires are purchased.

Regarding promotional information, NTB-National Tire & Battery regularly runs various deals and offers to attract and retain customers. These frequently include rebates on select sets of four tires, with savings ranging from $60 to $180, often requiring mail-in forms or being instantly applied. They also offer specific service specials, such as discounts on brake service (including free brake inspections), wheel alignments, battery service (including free battery checks), and oil changes. New tire purchases often come with perks like free rotation included. Furthermore, NTB provides special discounts for military personnel and medical professionals, typically offering a percentage off services and tires, and specific discounts on oil changes. They also have an NTB credit card that offers special financing on purchases over a certain amount, along with exclusive Loyalty Club benefits like free tire repairs and anniversary oil change discounts. These promotions are widely advertised on their website and through various online coupon platforms, aiming to provide value and affordability to their clientele.