NORTHERN BRAKE AND TRANSMISSION

Good mechanics are hard to find but the mechanics here are great! The owner explains in great detail everything you need to know prior to your repair. Old school knowledge with up to date technical ability. They test your car after they work on it to make sure everything is working properly. State of the art diagnostics to make sure the work gets done correctly. They just gained a new customer and I will be recommending this location to all who need a great repair shop.

Jan 13, 2025 · C F

Steve, from Northern Brakes & Transmission, was the rudest mechanic I've ever spoken on the phone with. When I to asked to process payment by credit card for my damages he became extremely impatient, charged me a 3% fee just for using a credit card, within 24 hours of the incident. After I commented about his credit card fee and prehistoric email account, he completely lost his temper, and hung up on me. Thankfully I was able to contact the owner And put the whole thing to rest. However, DON"T TRUST STEVE IF YOU'RE IN A BIND AND NEED TO USE YOUR CREDIT CARD. Also, He and his company still use AOL...... That makes for a trustworthy business.... or does it? Re: I never said or wrote the phrase “Rip Off Artists .” You can make up stories all you want. As for the video you mentioned- please share it. By all means. I wasn’t driving aggressively. I made a simple mistake, I apologized, I made an effort to pay for the estimate, made one snarky comment to Steve, and he went crazy on me. Is this how you treat your customers? You can attempt to educate me about businesses all you want, but I stand firm in my opinion that Northern Brakes & Transmission, and Sterling Fell are operated by unethical business practitioners. Thanks again for this very clear photo of the estimate-

Feb 12, 2025 · Paul Wyatt

These guys were great , I brought my car in to have them install a back up camera , this guy Steve calls me and says , there is one already there , but the wires were pulled out . He could have easily replaced it and charged me for a new one , he called me and told me , so he just charged me for reconnecting the wires , he saved me hundreds of dollars , he could have easily changed it and charge me for a new one , but he didn't . I'll be back for any other maintenance my car will need ...

Oct 06, 2024 · Tomahoe Prod

Unfortunately, we had a poor experience at this shop. Came to replace brake pads & rotors and get an oil change. Job seems to be done proper, not an expert myself. Customer service was standard. However, I was quoted an incorrect price (additional $150 labor was not mentioned at all, so I assumed it was built into the cost). Of course, Steve will say he did mention it if he responds to this review. His word against mine here. I would never have come to this overpriced shop had I been quoted correctly, and he probably knew that. Was treated very rudely as if I were a thief thereafter. If you do decide to come here, I highly suggest you ask for a written estimate prior to the work being done. That said, there are plenty other shops in the area who will do a similar job without being sleazy about it. *Edit: In response to the owner, I will happily change my review if you can please provide video footage of you handing me "clear and detailed estimates" that were neither printed nor broken down clearly for me. Or even just the audio is fine - where you mention said "labor costs". I was not even given a total by you! But please do not cut off the section where I, more than once, repeat my estimated total of the costs you gave me - $480-500 (which did not include $150 labor cost) - and to which you had confirmed. Feel free to text the information to my cell that you should have saved, or request my email via text, whichever you prefer!

Aug 12, 2024 · Calvin Liu

Steve is such a kind human being. Even though I'm a female, not once did he try to lie to me about my car's condition to take advantage. His prices have been very reasonable considering the work my car has required. He has been super helpful and is always explaining everything to keep me in the loop, and always willing to take my car in even on busy days. I highly recommend this shop. Service with Steve and the other mechanics is great!

Jun 15, 2024 · G

Quality, quick and affordable! I can't thank Steve and his team enough for taking such good care of our transmission issues. They are the epitome of a quality, reliable car maintenance shop. A few lines were rusted as we were traveling from out of town and he was able to fix them quickly, and at an affordable price. We chose Steve from other reviews online and so glad we did, he went above and beyond!

Jul 06, 2020 · Kara Skonieczny