Norb's Automotive

Norb's Automotive is an Auto Repair Station situated at 10341 US-92, Tampa, FL 33610, USA. As a provider within the Auto Repair Stations category, Norb's Automotive offers services related to vehicle repair and maintenance. However, the online customer reviews present a starkly divided picture of the experiences encountered by individuals who have sought their services.

One customer recounts an overwhelmingly positive experience, describing a situation where they were "stranded at the side of the road" and how "Norb saved us!" This review highlights Norb's willingness to provide immediate assistance, even going out of his way when others were unavailable. The customer praises Norb as a "super caring guy and a hell of a mechanic," along with his assistant Tom. The extent of their helpfulness went beyond just fixing the vehicle; they reportedly transported the stranded customers and their two dogs to and from a motel in their personal vehicles. The reviewer felt treated like friends, and Norb even followed up to ensure everything was alright after they left. This testimonial suggests a business that prioritizes customer care and is willing to go above and beyond in certain situations, potentially offering a personalized and compassionate service.

In stark contrast, another customer shares an extremely negative experience. This review advises others to "Stay away from him," alleging that Norb has kept the customer's car for over 500 days without completing the repairs and that the vehicle has been untouched for the last six months, reportedly "rotting in his shop, covered in mold." Furthermore, this customer claims that Norb performs work without authorization and never provides an estimate, leading to "shocked" reactions upon eventual pickup, "if ever." The reviewer concludes that Norb is adept at making customers regret bringing their car to him. This feedback raises serious concerns about the reliability, communication, and professionalism of Norb's Automotive, suggesting potential issues with project management, transparency, and the proper care of customer vehicles.

Given these drastically different accounts, it is difficult to objectively describe the typical environment of Norb's Automotive. The positive review suggests a helpful and caring individual operating the shop, potentially fostering a friendly atmosphere. The willingness to provide personal transportation indicates a level of informality and a focus on immediate customer needs. However, the negative review paints a picture of neglect, disorganization, and a lack of professional conduct, where vehicles are left unattended and customers are kept in the dark about the status and cost of repairs. Potential customers should be aware of this significant discrepancy in reported experiences.

Based on the limited information, the services offered by Norb's Automotive likely include general auto repair and maintenance, given that they were able to fix a stranded vehicle. The positive review implies competence in mechanical work ("a hell of a mechanic"). The willingness to provide roadside assistance in an emergency situation could also be considered a service they offer, at least on an ad-hoc basis. However, the negative review casts doubt on their ability to manage repairs efficiently and communicate effectively regarding the scope and timeline of work.

The potential services might include:

• General auto repair
• Emergency roadside assistance (potentially)
• Mechanical repairs

The features of Norb's Automotive are equally contradictory based on the provided reviews. A potential feature could be a willingness to provide exceptional personal care and immediate help in emergency situations, as highlighted by the positive review. The mechanic's skill is also praised in this account. However, the negative review suggests features such as prolonged and unexplained delays in service, unauthorized work, lack of estimates, and potential neglect of vehicles left in their care. These are serious concerns that would deter many potential customers.

The stark contrast in these reviews suggests that the experience at Norb's Automotive might be highly variable. It is possible that the positive experience was an exception, or that the negative experience represents an extreme case. Without more information, it is impossible to determine which scenario is more representative of their typical service. Local users should approach Norb's Automotive with caution and be aware of the significant risks highlighted in the negative feedback.

There is no information available regarding any promotional offers or discounts from Norb's Automotive. Auto repair shops sometimes offer specials on routine services or discounts for new customers. Interested individuals would need to contact Norb's Automotive directly at (813) 684-3820 or +1 813-684-3820 to inquire about any current promotions.

In conclusion, Norb's Automotive in Tampa, FL, presents a complex and potentially risky option for local users seeking auto repair services. While one customer experienced exceptional care and competence, another reports severe issues with service delays, unauthorized work, and neglect of their vehicle. This significant discrepancy in customer experiences makes it difficult to provide a straightforward recommendation. Potential customers should carefully consider these contrasting reviews and perhaps seek further information or alternative Auto Repair Stations to ensure a reliable and satisfactory service experience. Norb's Automotive is located at 10341 US-92, Tampa, FL 33610, USA, and can be contacted at (813) 684-3820 or +1 813-684-3820.