Newton Ford South Service Center

Newton Ford South Service Center, located at 2811 US-231, Shelbyville, TN 37160, stands as a cornerstone of automotive care within the local community. Operating as a comprehensive "Auto Repair Station," this facility is dedicated to providing an extensive range of services and goods to keep vehicles running smoothly. While specializing in Ford vehicles, their certified technicians are fully equipped to service all makes and models, ensuring that a broad spectrum of local users can benefit from their expertise.

The environment at Newton Ford South Service Center is designed with customer comfort and convenience in mind. The facility boasts a clean and well-maintained service department, featuring 18 bays, new lifts, and a large parts department, indicating a robust capacity to handle a high volume and variety of repair and maintenance tasks. Customers can expect a comfortable waiting area equipped with free Wi-Fi and refreshments, such as coffee and snacks, to make their wait more pleasant. For those whose service might take longer, or who have errands to run, Newton Ford South offers a shuttle service to and from their home or work, and even loaner cars to help them get things done while their vehicle is being serviced. These amenities underscore a commitment to a stress-free and accommodating customer experience, aiming to transform what can often be a frustrating process into a manageable one.

The services offered at Newton Ford South Service Center are comprehensive and cater to all aspects of vehicle health. Their core offerings include general automotive repair and preventative car maintenance, which are crucial for extending a vehicle's lifespan and ensuring reliable performance. Specific services frequently provided encompass:

• Air Conditioning and Heater Service
• Cooling System and Radiator Repair
• Synthetic Motor Oil Replacement and Oil Filter Replacement
• Brake Repair and Inspection
• Engine Diagnostic and Tune-Ups
• Belts, Hoses, and Fluid Checks/Replacements
• Air Filters, Alternators, Batteries, and Headlight servicing
• Starter and Transmission Services
• Struts and All Fluid Level Checks and Corrections
• Tire rotations and pressure checks
• Multipoint Inspections

One notable feature highlighted by customer reviews is their proficiency in handling more complex issues, such as those related to Ford's Ecoboost engines. One customer recounted: "So I have f150 with the ecoboost and it needed a valve cover, unfortunately the part was on back order and it ended up taking about a month to get to them, but that isn't this branches fault just Ford Motor Co. But from beginning to end Josh Sartin in Service helped me out and understood my frustrations and always kept me updated, and really made my bad experience better. The service it's self was pretty fast once the actual part came in." This review showcases not only their technical capability but also their exceptional customer service, particularly in managing expectations and providing timely updates even when faced with external delays like parts backorders.

Beyond traditional in-shop services, Newton Ford South Service Center has embraced modern conveniences by offering Ford Mobile Service. This innovative feature allows certified technicians to perform a variety of services directly at a customer's home or workplace within a 45-mile radius of Shelbyville, TN. Mobile services include minor maintenance, brake pad and rotor replacement, brake fluid flush, battery jump-starts and replacements, and even key programming. This service is especially beneficial for busy individuals, offering "Trusted Expertise" and "Comprehensive Care" without the need to rearrange one's schedule. They also handle recall work through their mobile service, staying up-to-date on all Ford recalls to ensure customer safety.

A significant feature of Newton Ford South Service Center is their commitment to using genuine Ford parts for Ford vehicles. This ensures that repairs and replacements are done with components specifically designed for the vehicle, which guarantees fit, performance, and often preserves the manufacturer's warranty. Their parts department is well-stocked, and they can efficiently order any necessary parts. They also provide parts and labor warranties for added peace of mind.

The core feature that truly distinguishes Newton Ford South Service Center, consistently echoed in customer testimonials, is their top-notch customer service. Individuals like Josh Sartin, a Service Advisor, are frequently praised for their honesty, professionalism, and ability to make customers feel valued. Reviews consistently highlight their attentive listening, proactive communication, and genuine care for customer concerns, "no matter how small." This emphasis on personalized and empathetic service transforms a potentially stressful situation into a positive interaction, fostering loyalty and trust.

Promotional information, while not explicitly detailed as separate campaigns, is organically built into their service model and customer interactions. The consistent positive feedback acts as a powerful form of word-of-mouth marketing. They are actively engaged in customer communication, ensuring updates during repairs and follow-ups. Benefits like the comfortable waiting area, shuttle service, and the innovative Ford Mobile Service are implicitly promotional, highlighting the convenience and added value they provide. They also offer "The Works®" package, a comprehensive vehicle checkup that includes a synthetic blend oil change, tire rotation, brake inspection, multi-point inspection, fluid top-off, battery test, and filter, belts, and hoses check, all at a competitive price. Furthermore, they support FordPass® Rewards, allowing members to earn and redeem points on Ford Service, and offer DigniFi Service Repair Financing, making essential repairs more accessible. Customers are encouraged to schedule service appointments by calling (931) 536-3181 or +1 931-536-3181.

In conclusion, Newton Ford South Service Center is a leading automotive repair station in Shelbyville, TN, renowned for its extensive range of services for all vehicle types, particularly Ford. Their commitment to a comfortable and efficient environment, combined with their highly praised customer service and the expertise of their certified technicians, makes them a trusted partner for vehicle owners. From routine maintenance to complex diagnostics, and with convenient options like mobile service, Newton Ford South Service Center strives to ensure every customer experiences a stress-free and positive automotive service journey.