Neal's Truck Parts

Neal's Truck Parts, situated at 2111 Chicago Dr SW, Wyoming, MI 49519 (often referenced as Grand Rapids, MI, given the proximity and common service area), operates as a specialized Auto Repair Station focusing on heavy-duty trucks and trailers. They are a prominent supplier of truck parts and provide comprehensive repair services, catering to the unique demands of commercial vehicle operators and fleet owners.

The facility at 2111 Chicago Dr SW is designed to accommodate large commercial vehicles, featuring ample space for parking, service bays, and potentially a parts warehouse. Its location in Wyoming, a part of the greater Grand Rapids metropolitan area, makes it accessible for trucking routes and local businesses. Neal's Truck Parts operates with a significant emphasis on both parts sales and repair services, positioning itself as a one-stop shop for heavy-duty vehicle needs.

Their operational hours are typically Monday through Friday from 6:00 AM to 5:30 PM, with Saturday service available by appointment only. This schedule indicates a commitment to supporting the demanding hours of the trucking industry. Customers can reach them at (616) 245-0436 or +1 616-245-0436.

Neal's Truck Parts also has another location in Newberry, MI, indicating a broader regional presence and a systematic approach to serving the heavy-duty vehicle market. Their website highlights them as "Drivetrain Experts," suggesting a core competency in critical truck components.

As a specialized Auto Repair Station for trucks and trailers, Neal's Truck Parts offers an extensive range of services and goods:

• Drivetrain Components: They are experts in transmissions and differentials. This includes selling new, rebuilt, and exchange units, as well as parts for these critical components. They handle both manual and automated manual transmissions.

• Hydraulics: A comprehensive selection of PTOs (Power Take-Offs), pumps, shafts, valves, controls, motors, and complete wet line systems for various truck applications.

• Steering Components: Sales and service of steering gears and pumps.

• Clutches and Brakes: Offering a wide array of clutches, brake parts, drums, hoses, fittings, bearings, seals, and complete kits for heavy-duty braking systems.

• Full Service Driveline Garage: This indicates comprehensive repair capabilities beyond just selling parts, focusing on the entire driveline system of trucks.

• Computer Diagnostics: Utilizing specialized diagnostic equipment to identify complex issues in modern truck engines and systems.

• Engine Services: While specializing in drivetrain, as a full-service truck repair shop, they also handle engine-related diagnostics and repairs.

• Preventative Maintenance: Offering scheduled maintenance services to keep commercial vehicles in optimal working condition and prevent costly breakdowns.

• Part Supplier: Beyond their in-house repair capabilities, they function as a significant supplier of new and rebuilt truck parts, making them a resource for other repair shops or individuals performing their own maintenance. They carry a wide array of specialized parts for various truck makes and models.

Their emphasis on "heavy-duty" services means they cater to the specific demands of commercial trucking, including the unique parts and complex systems found in semi-trucks, fleet vehicles, and other large commercial automobiles.

The customer reviews for Neal's Truck Parts present a mixed picture, highlighting both strengths and weaknesses:

• Knowledgeable Staff and Service Quality: One positive review praises the company for being "Knowledgeable with great service and pricing." This indicates that, for some customers, they provide expert advice and perform repairs efficiently and cost-effectively. The phrase "They will work hard to make sure you are satisfied" suggests a commitment to customer satisfaction and problem resolution.

• Pricing: The positive review mentions "great pricing," suggesting competitive rates for their parts and services, which is a significant factor for commercial operators.

• Concerns Regarding Driver Behavior/Courtesy: A notable negative review raises an issue concerning the behavior of a company driver. The customer stated, "Your driver should not be flashing their lights at someone when they are going 74 and passing a semi just because we are not going fast enough for them. Maybe teach them to be courteous of other drivers. We have just as much right to be on the road as they do." This feedback, while not directly about the repair or parts service, reflects on the company's overall image and potentially its operational standards or employee conduct, which can impact customer perception. It underscores the importance of professional conduct across all aspects of a business, including its fleet operations.

The positive feedback indicates that when customers interact with the service and parts departments, they often find the staff to be expert and dedicated. However, the criticism regarding driver conduct highlights a potential area for improvement in their broader business practices. It is crucial for businesses with a fleet to ensure their drivers uphold professional standards, as their actions reflect directly on the company.

Specific, active promotional information for Neal's Truck Parts is not explicitly detailed in the provided reviews. However, businesses in the heavy-duty truck parts and repair sector commonly use various promotional strategies to engage with their target audience, which includes independent truck owners, fleet managers, and other repair shops. These may include:

• Wholesale Pricing: Offering competitive pricing for bulk purchases of parts, especially for fleet customers.

• Service Contracts/Fleet Maintenance Programs: Providing tailored agreements for ongoing maintenance and repair services to ensure consistent uptime for commercial fleets.

• Part Guarantees/Warranties: Highlighting warranties on new, rebuilt, and exchange parts to build customer confidence.

• Special Offers on Specific Components: Periodic discounts on high-demand parts like transmissions, differentials, or hydraulic systems.

• Technical Support: Emphasizing their "knowledgeable" staff as a resource for technical assistance, which can be a form of value-added promotion.

Local users in Wyoming, MI, and the greater Grand Rapids area, particularly those operating heavy-duty trucks or managing commercial fleets, should consider Neal's Truck Parts for their specialized parts and repair needs. While the positive reviews commend their knowledge, service, and pricing, the feedback regarding driver conduct is an important point to note. For the most accurate information on parts availability, specific repair services, pricing, and any current promotions, it is best to contact Neal's Truck Parts directly at (616) 245-0436.