NAPA Auto Parts - Auto Tire And Parts - Henderson Tn

NAPA Auto Parts - Auto Tire And Parts - Henderson Tn, located at 342 N Church Ave, Henderson, TN 38340, USA, serves as a local outlet for the widely recognized NAPA Auto Parts brand. Operating within the "Auto Repair Stations" category, this establishment primarily functions as a retail point for automotive parts and supplies, catering to a broad spectrum of vehicles including cars, trucks, farm equipment, and marine vessels. It aims to be a convenient and comprehensive resource for both professional mechanics and individual do-it-yourselfers in the Henderson area.

The environment at NAPA Auto Parts - Auto Tire And Parts - Henderson Tn, as typical for a retail auto parts store, is designed for the display and sale of a vast inventory of automotive components. Customers can expect a storefront where parts are organized, and staff are available to assist with finding specific items. The facility is equipped to handle the logistics of parts distribution, including receiving shipments and managing inventory. While the general atmosphere may vary based on individual interactions, the store is situated in an area with a variety of amenities within walking distance, such as a bank/ATM, a Shell gas station/convenience store, Captain D's Seafood, and a Dollar General. This suggests a location that is integrated into the local commercial landscape, offering convenience for customers who might need to run other errands. The presence of ample and well-lit parking indicates a commitment to accessibility and safety for visitors, including large commercial vehicles, as noted by a reviewer mentioning space for "ovnp" (overnight parking) and Blackhorse Carrier trucks at the docks.

NAPA Auto Parts - Auto Tire And Parts - Henderson Tn offers a wide array of services and goods for sale, leveraging the extensive NAPA supply chain. Their core offerings include:

• Replacement Parts: This is the backbone of their business, offering a vast selection of parts for various vehicle systems, including brakes (pads, shoes, rotors, drums, calipers, lines), exhaust components, batteries (automotive, lawn and garden, boat, RV, powersport), ignition and engine parts (spark plugs, fuel pumps, starters), filters (oil, air, cabin), and drivetrain components (CV axles, axles & differentials, transmission parts).

• Accessories: They provide a range of accessories for exterior, interior, performance, and specialty applications, including headlights, wipers, and various automotive accessories.

• Oil & Chemicals: A comprehensive selection of motor oils (conventional, full-synthetic, high-mileage), antifreeze, radiator additives, greases, gear oils, lubricants, penetrants, and other automotive fluids and chemicals are available.

• Tools & Equipment: For both professional and DIY use, they stock various tools and equipment, including air compressors and accessories.

• Paint & Body Supplies: Customers can find paint, primer, and other supplies for automotive paint and body repair.

• Online Ordering and Pickup: Customers have the option to order parts online through the NAPA website and choose for in-store or curbside pickup at the Henderson location.

• NAPA Auto Care Program: While this location primarily sells parts, NAPA is associated with the NAPA Auto Care network, which provides repair services through certified shops. While this specific store doesn't directly offer repair services as a primary function, it supplies parts to such repair centers.

The features of NAPA Auto Parts - Auto Tire And Parts - Henderson Tn stem from its affiliation with the national NAPA brand, which promises a broad inventory and the convenience of a widely recognized network. The ability to "Order your parts online, drop by our location or call us" provides flexibility for customers. The presence of a "safe and well lit parking lot" and a "long driveway that leads out for exiting into Appling Road" enhances accessibility for various vehicle sizes, including commercial trucks. The general NAPA brand is known for offering a wide selection of quality automotive parts for cars, trucks, heavy-duty trucks, boats, RVs, and tractors. They emphasize using their "knowledge to help you find the right vehicle battery, brakes, filters, headlights, wipers and other parts needed to get your job done." The staff, as noted by one trucker, are "Nice people here," indicating a generally positive interaction experience.

However, it is important to note that specific customer experiences at this location regarding online order fulfillment and additional charges have raised concerns. One customer reported being charged an unannounced extra fee for an online order shipped from a different warehouse when attempting to pick it up, leading to a negative experience and a decision not to return. This highlights a potential area for inconsistency in policy communication, particularly when integrating online sales with local store pickup. Despite this, the overarching promotional information from NAPA as a brand emphasizes convenience, a comprehensive product range, and knowledgeable staff. Monthly deals and promotions, such as offers on Pennzoil and Mobil 1 products, are often available through the NAPA network, which this store would participate in, allowing customers to "Check Out The Deals!" and potentially earn rewards through the NAPA Rewards program. The availability of online information regarding parts and "How To" guides on the NAPA website also serves as a promotional and educational resource for customers.