NAPA Auto Parts - AUTO PARTS OF SEVIERVILLE

Welcome to NAPA Auto Parts - AUTO PARTS OF SEVIERVILLE, a local branch of a well-known national auto parts chain, situated at 726 Parkway, Sevierville, TN 37862, USA. As a significant contributor to the Auto Repair Stations category, NAPA Auto Parts provides a comprehensive selection of new automotive parts and supplies to serve the needs of mechanics, DIY enthusiasts, and vehicle owners in the Sevierville, TN, area. You can contact this store at (865) 428-3777 or their mobile number +1 865-428-3777 for inquiries about part availability, store hours, and other services. Based on recent customer feedback, experiences at this location appear to be varied, with some customers reporting positive interactions and others encountering challenges related to service and product quality.

As part of the NAPA Auto Parts network, the AUTO PARTS OF SEVIERVILLE location likely maintains a standard retail environment typical of auto parts stores. Customers can expect well-organized aisles stocked with a wide variety of automotive components, tools, and accessories. The store is likely equipped with service counters where staff can assist with part look-up, order placement, and provide technical information. The environment is generally geared towards efficiency in helping customers find the parts they need to complete their automotive repairs and maintenance.

Based on the available customer reviews, the features and services of NAPA Auto Parts - AUTO PARTS OF SEVIERVILLE include:

Extensive Inventory of New Auto Parts: As part of the NAPA network, this store likely offers a broad selection of new auto parts, ranging from common maintenance items like filters and batteries to more specialized components for various makes and models of cars and trucks. This wide inventory aims to meet the diverse needs of their customer base.

Counter Service and Assistance: Customers can interact with staff at the service counter to inquire about parts, check availability, and make purchases. The quality of this interaction, however, appears to be a point of contention in the reviews, with one customer describing a negative experience with an employee at the counter.

Potential for Product Quality Issues: One detailed review highlights a customer's frustrating experience with ball joints purchased for their truck. They went through two faulty ball joints from another auto parts store before purchasing one from NAPA that also exhibited play after installation. This suggests a potential concern regarding the quality control or the specific batch of parts available at this location.

Staff Knowledge and Assistance (Mixed Reviews): While one review mentions a staff member being aware of a customer's ongoing issues with a specific part, the interaction described was negative, with the employee seemingly reluctant to sell another replacement. This indicates inconsistency in customer service and a potential lack of proactive support in resolving customer problems.

Availability of a Wide Range of Parts: Despite the issues with the ball joints, the customer in the detailed review was able to purchase a comprehensive list of steering components, including tie rods, a steering damper, universal joints, wheel bearings, and steering linkage, ultimately resolving their truck's vibration issue. This suggests that the store does stock a significant variety of parts for different repair needs.

As a NAPA Auto Parts store, AUTO PARTS OF SEVIERVILLE likely offers a standard range of products and services, which typically includes:

• Batteries, starting and charging systems
• Brake system components (pads, rotors, calipers, hoses)
• Filters (oil, air, fuel, cabin air)
• Engine parts (belts, hoses, ignition components)
• Suspension and steering parts (shocks, struts, ball joints, tie rods)
• Cooling system components (radiators, water pumps, thermostats)
• Exhaust system parts
• Chemicals and fluids (oil, coolant, brake fluid)
• Tools and equipment for automotive repair
• Accessories and performance parts
• Potentially services like battery testing, oil recycling, and core returns

Given the negative experience with the ball joint quality, local users might want to carefully inspect parts upon purchase and consider the store's return or exchange policies.

Promotional Information: NAPA Auto Parts, as a national chain, regularly offers various promotions, discounts, and special offers on a wide range of automotive parts and accessories. These promotions can often be found on the NAPA Auto Parts website, in local flyers, and through in-store signage. Customers in Sevierville, TN, should check these resources or inquire at the 726 Parkway location at (865) 428-3777 to learn about any current discounts on specific parts they may need, such as batteries, brake components, filters, or steering parts. NAPA also often has seasonal sales events and offers rebates on select products. Local customers can also inquire about any NAPA loyalty programs that might offer additional savings or benefits over time.

In conclusion, NAPA Auto Parts - AUTO PARTS OF SEVIERVILLE in Sevierville, TN, provides a wide selection of new auto parts to meet the needs of the local community. While one customer reported ongoing positive experiences, another detailed a frustrating issue with product quality and unhelpful customer service. It is important for local users to be aware of these mixed reviews. While the store offers a comprehensive inventory, customers may want to exercise caution regarding product quality and be prepared for potentially inconsistent customer service experiences. As with any auto parts purchase, inspecting items before leaving the store and understanding the return policy is advisable. Checking for national and local NAPA promotions can also help customers save on their auto parts needs. For specific part inquiries and to learn about current promotions, contact the store directly at (865) 428-3777.