NAPA Auto Parts

I have nothing but great things to say about Scott… employee #378 at NAPA in circleville,Oh On Franklin Street. last summer I bought a bunch of parts for my 1999 Jeep grand Cherokee at a auto parts store that I have shopped at for years just to find out this year I couldn’t hardly get anything as far as parts for my jeep.So I turned to NAPA on Franklin Street in Circleville, Ohio and a representative named Scott employee #378,When assisting me he realize he had to go above and beyond to help me out and what he did he had no problem doing it. Looking for the front end parts I needed for my 1999 grand Jeep Cherokee.And It was no easy task, but Scott did it…and I didn’t walk away disappointed I walked away with A sign of relief, knowing that someone went above and beyond to help me out and finding the parts I needed for a vehicle that was very old…. And I just bought four brand new tires and tried to get an alignment. They couldn’t do it because the parts were very Old and seized up…In order to get the alignment done Scott at Napa in Circleville,oh off of Franklin Street went above and beyond. Thank you Scott employee #378

Feb 18, 2025 · Danny Graham

I wish zero stars was an option. I own a landscaping company here in Circleville. I recently took a piece that had broken off my snow plow in to try to get help in replacing it. The part that broke off is from a hose that fell off as well and I couldn't find it. Its a typical snow plow hydrolic hose, nothing special, but I didnt have the hose to give the guy for a size comparison. But instead of offering to look it up or help me figure it out in any way, the guy just said, "I dont know what size that is, I can't do anything for you if you don't know the size" . Every single time I have gone in there with an issue that isn't straightforward on the shelf ready to go type issue, this is what I get. This is about the 10th time over the last 10 years I've been treated this way there. No assistance whatsoever in trying to get me what I need. They're the only place in town that has parts like this. The same guys have been running this place for too long. They're lazy and they dont care about their customers. They could have a good customer in a company like mine. But I get no help at all. In fact they make me feel unwelcome every time I have gone in there. We need a napa in this town, but not ran by these folks. Definitely taking this up the corporate chain. Drive to chillicothe or Lancaster. It'll be worth the drive to get the service you deserve. Gee, I wonder why their review rating is so low..

Jan 13, 2025 · Josh Cross

Had an emergency for a large local customer and needed a couple short hoses made. Older gentlemen in the middle asked what I needed. Greeted him and asked how he's been doing as I've used them about 10 times over the past two years. Got a very dry response, but gave him the hoses. He comes back shortly and shows me the fittings they have are longer than what mine are. He places everything on the bench and I show him where to measure from. He makes a mark on the one fitting in a frustrated demeanor and a huff. Once he finishes his marking, I attempt to check the mark one more time before he makes a cut. He is pulling on the hoses angrily as I'm trying to explain that I want to double check the mark. He yells at me that he's been making hoses for 37 years. I yelled back that if he's been doing that for 37 years how does he not know how to measure a hose end to end. He tosses one hose back up on counter, and said he's done, and not making them. He goes back to get the second hose and with a childish manor, asks for his rag back. At least the guy on the left had the decency to apologize for his coworker. I understand working with customers can be frustrating at times. Most times I've been in I always felt I was a bother to him, and he hated being there and was very mad at something. The gentleman on the left has always been very helpful and tries to resolve any issues I have.

Jun 01, 2023 · crazyhoss12

Placed an order online for 30 minute pick up. Received an email that my order was ready. Showed up an hour later and the three buffoons behind the counter acted like they had no idea what was happening. Just told me that they didn't have the product I wanted (did get my name or check my order) and that sometimes online says they have but they don't. Told me I could get it tomorrow. (Which wouldn't work) I left, then walked back in realizing that my card had already been charged and they said "don't worry the order will be cancelled and you'll be refunded" fast forward nearly 15 minutes later where I am checking out at a different auto store that didn't have the number of parts I needed and called me saying that one guy came back from lunch and told them they had my order and asked if I'd like to come pick it up. I was very frustrated at this point and said no. I've already bought another one from a different company. Just cancel it. They then decided to hang up on me. Horrible customer service who offered little help

Jul 25, 2022 · kelly blubaugh

Looked on website and saw they had the part I needed, went to the store and got sent to a transmission shop because they didn't feel like looking it up. Circleville has the laziest people I have ever met working here.

May 09, 2024 · Chops Martin