My Auto Store - Pickup

Located at 16-18 W 32nd St, Bayonne, NJ 07002, USA, My Auto Store - Pickup serves as a specialized "Auto Parts Store" within the broader "Auto Repair Stations" category. It's important to note that this specific location primarily functions as a pickup point for auto parts ordered online or over the phone from My Auto Store's larger inventory. It is not a full-service repair shop, but rather a crucial link in the supply chain for vehicle maintenance and repair, providing essential goods for sale.

The Bayonne location at 16-18 W 32nd St is identified as an "Auto Parts Pickup Location." This indicates that while it may have some inventory on-site, its primary function is to facilitate the quick and easy pick-up of parts pre-ordered from My Auto Store's extensive online catalog or through phone orders. My Auto Store, as a larger entity, boasts a massive inventory of over 200,000 items and more than 4 million parts listings, making it one of the largest independent auto recyclers in the United States. Parts are delivered daily to the Bayonne pickup location, suggesting a logistical setup designed for efficiency in getting parts to customers. The environment at a pickup-only location would likely be functional, focused on storage and quick customer transactions, rather than extensive retail display or diagnostic bays typically found in full-service auto repair stations. The convenience for local mechanics and DIYers lies in the ability to order parts remotely and collect them without significant travel time.

As an auto parts store, My Auto Store - Pickup provides access to a vast range of used OEM replacement auto parts. Their core product offerings include, but are not limited to, major components such as:

• Used Engines: A significant portion of their business revolves around selling used engines, as indicated by customer reviews and general company information.
• Used Transmissions: Similar to engines, transmissions are a key product category.
• Drivetrain Components: Including axles, transfer cases, etc.
• Body Parts: Such as doors, trunk lids, hatches, fenders, and side view mirrors.
• Lighting & Lamps: Headlights, taillights, etc.
• Electrical Components: Starters, alternators, ECUs, and wiring.
• Smaller Parts and Accessories: While major components are emphasized, they also carry a variety of smaller parts.

My Auto Store emphasizes that all their parts undergo a "4-step quality control process" before being listed and typically come with a standard "6-month part only warranty," with extended warranties also available. They also offer fast and free shipping within the continental United States for most parts, and they have a program for buying cars for cash, including free junk car removal, which contributes to their recycled parts inventory.

Customer feedback regarding My Auto Store - Pickup, particularly concerning purchases of major components like engines, presents a mixed and largely critical picture. Several reviews highlight significant issues, including:

• Product Quality Concerns: One customer reported receiving an engine that was not as described (supposedly 50k miles, but appeared problematic), leading to substantial inconvenience and requests for a refund. Another customer detailed a "worst experience of my life" involving a "no good" engine that required multiple mechanic fees for installation and removal before a refund was issued.
• Communication and Refund Difficulties: Customers frequently mention being given "the run around," with difficulties reaching sales representatives (e.g., "James McIntyre never got in touch") and prolonged waits for refunds. The process for returns and refunds appears to be a major pain point, including issues with refund checks being delayed in the mail and not offering alternative pick-up or expedited delivery options.
• Contrasting Service Experiences: Despite the widespread negative feedback, one review provides a crucial counterpoint, giving the company "2 more stars only because of one person working here. Her name is Karina." This individual, despite not being the original salesperson, "picked up every time I called and helped me with the return," demonstrating exceptional responsiveness and assistance. This suggests that while systemic issues may exist, individual employees can significantly impact customer resolution and satisfaction.

The BBB reviews also reflect a high volume of complaints, specifically citing issues with product quality and warranty honor. This collective feedback points to potential challenges in quality assurance and customer service resolution processes, particularly for high-value items like engines and transmissions, while also highlighting the impact of dedicated individual staff members.

My Auto Store advertises savings of "up to 70% when comparing our quality recycled OEM parts to new," positioning themselves as a cost-effective alternative for car repairs. They also promote "Fast & FREE Shipping on ALL Orders" within the continental United States, and a standard "6 Month Warranty on ALL Parts," with options for extended warranties. They offer financing through the Synchrony Car Care credit card, allowing customers to purchase parts immediately and pay over time. Furthermore, they utilize "VinTel," a diagnostic scanner technology, to provide detailed reports on a vehicle's health, aiming to offer peace of mind when purchasing parts. They also have a "My Auto Store Racing Club" and offer a 10% discount for showcasing a car with their sticker, appealing to automotive enthusiasts. Despite these promotional efforts, the direct customer reviews suggest that the actual experience, especially concerning product reliability and post-sale support, can be challenging for some.