Muffler Man Of Holly

I’ve brought multiple vehicles from my fleet to Muffler Man of Holly, and every time, Randy, Lance, and the whole team have gone above and beyond. Their attitude is always positive, and they’re quick to jump in and help get my vehicles back on the road with a fast turnaround time. I’ve also noticed they’ve really cleaned up the place recently and brought in extra help—it’s looking great, and you can see the positive changes. Highly recommend them if you’re looking for honest, reliable work and a team that actually cares.

Apr 14, 2025 · Johnathon Ponce

These guys replaced both manifolds on my Chevy Silverado and did an excellent job. They make sure the job is done right and spare no expense when it comes to longevity of their repairs. I trust these guys with my business vehicles and will continue to bring them business highly recommend

Feb 05, 2025 · Patrick Wheatley

I took my car there on Monday 3/24/25 to get my resonator replaced. Said he could do it that day (that's why I went there, cause I wouldn't have a car to get to work the next day) got my car back that day and it seemed fine. The next morning I still could smell exhaust fumes in my car on my way to work but it also had the smell of burning plastic. I got home from work and noticed that my bumper was melted from the exhaust. I took it back to him on Wednesday and showed him and he said oh I see what had happened they didn't have it angled right. So yes I can fix that and put an extender on it but it will have to be tomorrow (thursday) perfect but what are you going to do about my bumper, he said that melted spot is the cutout for my exhaust, I said oh ok, not remembering if there was a cutout. So I googled pictures of the back of my car, checked my camera at home and there was no cut out on my car, even seen the same kind of car on the road with no cutout on my car. Took it back on Thursday to get it fixed and told him there was no cutout for my exhaust on my car and that it in fact had been melted by my exhaust. He was like really? Oh ok and finally after silence he said well I'll replace your bumper. Perfect I thought this place is not so bad. Told me it would take about 20 mins to put the extender on my exhaust. Almost closing time I had my ride take me back up there to see what was going on and my car was in the same spot. The owner comes back out when he sees me getting my work stuff out of my car just in case they were keeping it over night. Says to me, I forgot about you. Give me 20 min and I'll pull it in. (By this time I just wanted to go home which I had a car to use the next day) I told him to keep it and fix it tomorrow and he said that would be better cause he would have my bumper by then. Well here is Friday and as I got back to Holly around 3:15pm I drove by and yep it's up on the hoist to do the 20min job with my old bumper still on. Around 4:50 I called to see what the status was on my car and the owner says to me, well they just finished the exhaust and about to put them bumper on, I asked him did he know how much longer and he rudely says to me " I don't know they were working on it when I left" They called me around 5:20pm to come get my car, the owner processeds to open up the back of my car and tells me that the "cutout" was already there and that the bumper was like that. I said absolutely not there was nothing there when I brought it in. He kepted telling me no it was there. I said no it was not do you know how I know??? I have the melted pieces from my bumper that's how I know. He says to me "ok whatever its fixed" I said ummm no it's not whatever, you messed up and damaged my car let's just face it. My question is if there was "work already done on my bumper" then why didn't you note that on the receipt I was given? Because under notes it's says " tire sensor light on when brought it" which I know it was but he could have stated there was work done on the bumper prior to being worked on. Never will I take any of my cars back to that man, and I would suggest never to take your vehicles to him. i kick myself for not taking it to the place I wanted to take it to but I didn't have a spare car at the time. Avoid muffler man in Holly at any cost. And the owner needs to learn from his worker's, the gentleman that did my exhaust apologized for what had happened and explained to me what happened. Was super nice and apologetic towards me. Maybe learn how to treat customers right!!!

Mar 29, 2025 · Erika Guldi

Absolutely horrible experience with Holly Maintenance/Muffler Man, and the issue still was not resolved by them. 2 1/2 weeks ago we brought our Jeep in for a new catalytic converter after the existing one had been stolen. An estimated finish date by Randy came and went, and they claimed they were having some issues with the fit, so would have to order additional parts. No apologies for the prolonged service. Fast forward another week and even though Randy claimed they were working on the car, we discovered while driving by, that the car was not even in the bay when he said it was. Several phone calls later putting some pressure on Randy, he said it was ready for pick up. Within a few miles of driving after picking it up, it was clearly obvious the job they had done was incorrect, as the exhaust smelled at idle in the area of their so called welding job, the catalytic converter rattled and was clearly leaking and even worse, when a left turn was made, a terrible grinding/rubbing sound was heard. I crawled under the car and saw what a botched job of welding they had done, as well as the poor fit where the new parts met the old parts, and were rubbing against the body. I brought the vehicle back in, and Randy gave absolutely NO apology for our inconvenience or their poor workmanship, and admitted he could smell and hear the leak. Obviously no test drive had been done by them to check on their work. This was to be a $1600 job, so one would think he would take it a little more seriously that 1) the job wasn't being done correctly, and 2) we continued to be lied to, and argued with. Instead he became argumentative. 4 days later, the car still had not been worked on. After several calls by me, he said the car would be ready after the weekend. The day it was promised, I was forced to call him to find out the status of the repair. He said they had found and repaired a leak, but they could not find the source of the rubbing sounds, so obviously they still had not taken it for a drive! I told him I would be right over and that someone was going to take a ride in the car with me so I could show them exactly what was going on. When I arrived, a mechanic APPRENTICE went for the car ride and she agreed there were some definite issues in the new catalytic converter, and could hear the vibrations and rattles. She also heard the rubbing noise at left hand turns, but tried to convince me that it was a front hub, and not related to the catalytic converter replacement. I disagreed, and Randy said he would have a mechanic look at it again. Again, absolutely NO apology and nothing but belligerence over HIS inconvenience. The following day, (so at this point we are 2 1/2 weeks into the job) he said the job was done, but also said the grinding noise was NOT due to their catalytic converter replacement and claimed they had checked it out to make sure. I accepted his explanation, mainly because I was sick of the argument and at this point, picked up the car, to take it to another local repair shop just down the road to have it checked out there, and to have whatever WAS causing the rubbing at left turn, fixed. There was no way at this point I would give Holly Maintenance Man/Muffler Man another dime. The very first morning the other shop had the vehicle, they had done a full inspection and promptly called me to say that yes, the rubbing noise at left turns is definitely coming from a poor fit on the catalytic converter. He said it would be a simple repair for them, and they couldn't have been friendlier or more professional. The exact opposite of Randy at Holly Maintenance/Muffler Man. I would do anything possible to avoid EVER returning to such a hateful, filthy, unpleasant place.

Jul 04, 2024 · Carol Berger

The Muffler Man in holly is absolutely amazing. They were able to get my exhaust all fixed up for me and at a very very reasonable price. There’s something very wholesome about this shop. You can tell they aren’t out to swindle your pockets… like most car places. You guys rock!! Thanks for getting my children and I in and out today. I highly recommend The Muffler Man!

Aug 02, 2024 · Hannah Schulz