Mr. Tire Auto Service Centers

Mr. Tire Auto Service Centers, located at 3938 Hickory Blvd, Granite Falls, NC 28630, USA, is a chain automotive service provider operating within the "Auto Repair Stations" category. They can be contacted at (828) 610-8959 or via mobile at +1 828-610-8959. As part of a larger network, this location aims to offer a broad spectrum of tire and auto repair services to the local community in Granite Falls and surrounding areas.

As a Mr. Tire Auto Service Center, the Granite Falls location would typically present a modern and organized facility, aligning with the brand's standards. This would include multiple service bays equipped with up-to-date diagnostic tools, lifts for vehicle maintenance, tire mounting and balancing machines, and alignment equipment. The facility would likely have a well-lit and clean customer waiting area, possibly offering amenities such as Wi-Fi, reflecting a more contemporary approach to auto service compared to smaller, independent shops. There would be a clear counter for check-in and payment, and potentially a display area for new tires. The overall environment is designed to be professional and efficient, catering to a wide customer base seeking a comprehensive range of automotive services.

Mr. Tire Auto Service Centers, including the Granite Falls location, are designed to be comprehensive service providers, offering a wide array of tire and general automotive repair services. Their offerings typically include:

• Tire Sales and Service: This is a primary focus, encompassing the sale of a wide range of new tires from various major brands. Services include tire mounting, balancing, rotation, and repair. They often provide lifetime rotations and rebalances with tire purchases.
• Wheel Alignment: A key service to ensure proper vehicle handling, tire longevity, and fuel efficiency. This involves adjusting the angles of the wheels so they are set to the car manufacturer's specifications.
• Oil Changes: Routine maintenance services, including various types of oil (conventional, synthetic blend, full synthetic) and filter replacements.
• Brake Services: Comprehensive brake system inspections, pad and rotor replacements, and hydraulic system repairs. They often offer different tiers of brake service with varying warranties.
• Scheduled Maintenance: Following manufacturer-recommended service schedules to ensure vehicle longevity and maintain warranty coverage, including fluid checks and top-offs, belt and hose inspections, and filter replacements.
• Steering and Suspension Services: Repairs and replacements of components like shocks, struts, ball joints, and tie rods, crucial for ride comfort and vehicle control.
• Battery Services: Testing, replacement, and installation of automotive batteries.
• Muffler and Exhaust Services: Inspection and repair of exhaust systems to ensure proper function and emissions control.
• Diagnostics: Utilizing computer diagnostics to identify and troubleshoot various vehicle issues, including check engine lights.
• State Inspections: Where applicable, performing state-mandated vehicle inspections.

Mr. Tire aims to be a one-stop shop for most common vehicle maintenance and repair needs.

Mr. Tire Auto Service Centers generally boast several features characteristic of a larger chain:

• Extensive Service Portfolio: Offering a wide range of services under one roof, providing convenience for customers.
• Brand Name Tires: Access to a large inventory of tires from leading manufacturers, catering to diverse vehicle types and customer preferences.
• Warranty Coverage: Services and parts often come with warranties, such as a minimum three-month/4,000-mile warranty on all parts and services, and lifetime warranties on certain parts like brake pads and shoes.
• Competitive Pricing and Promotions: As a chain, they often have the ability to offer competitive pricing, discounts, and promotions, and some locations advertise a price match guarantee.
• Online Scheduling: Many Mr. Tire locations offer online appointment scheduling, adding convenience for customers.

The provided customer reviews for Mr. Tire Auto Service Centers in Granite Falls present a stark contrast, offering both a detailed account of a highly negative experience and a general positive endorsement. This suggests a varied customer experience at this particular location.

• Highly Negative Experience: One extensive review describes a "horror story" involving multiple visits, significant inconvenience, and substantial financial loss. Key issues included:
  • Initial Dangerous Oversight: Vise grips left on a tie rod and a completely loose tie rod after an alignment, leading to a dangerous driving condition.
  • Inability to Resolve Issues: Multiple attempts (at least four visits) to fix the pulling and steering wobble problem, with different diagnoses each time, and ultimately failing to resolve the core issue.
  • Blame Shifting and Lack of Accountability: Blaming a previous shop for a stripped brake caliper bolt (which the customer claims was caused during Mr. Tire's inspection) and later blaming "no weights on front wheels" (after denying any issue).
  • Suspected Deception: The customer noted their trip odometer was reset, leading to suspicion that the shop was trying to conceal how much the truck was driven during a 7-hour diagnostic period.
  • Poor Customer Service/Refusal to Fix: Being told they "did not have time to worry about my truck" and refusing to fix it, escalating to police involvement before a district manager intervened.
  • Significant Financial and Personal Cost: The customer incurred over $1300 in additional costs (including a new tire, labor, tie rod, and diagnostics at another shop) and lost two days of PTO due to the unresolved issues and repeated visits. The truck's tie rod was severely damaged and the tire ruined, attributed to Mr. Tire's negligence.

  This review paints a picture of critical safety failures, diagnostic incompetence, poor communication, lack of accountability, and significant financial and personal distress caused to the customer. It strongly advises others to "stay clear of this place."

• Positive Experience: In stark contrast, another review describes consistently positive interactions:
  • Courteous and Knowledgeable Staff: Always found the staff to be welcoming, courteous, and knowledgeable.
  • No Upselling and Competitive Prices: Appreciated that staff did not try to "over sell" services and that prices were "very competitive."
  • Efficiency: Stated they were "safely on the road in no time."
  • Consistent Satisfaction: "Always satisfied!" with multiple visits for different reasons.

  This review suggests that for some customers, the location delivers on its promises of good service, fair pricing, and efficient work.

The highly divergent customer experiences highlight a significant inconsistency in service quality at this Mr. Tire location. While some customers may receive satisfactory and efficient service, the detailed negative account of potential negligence, lack of resolution, and poor customer handling raises serious concerns. Prospective customers considering Mr. Tire Auto Service Centers in Granite Falls, NC, should be aware of this variability in service quality. It would be prudent to clearly articulate their needs, perhaps inquire about the specific technicians assigned to their vehicle, and be prepared to monitor the repair process, especially for complex issues, given the detailed complaints outlined in the negative review.