Motor Works & Machine

Located at 2650 W Valencia Rd, Tucson, AZ 85746, USA, Motor Works & Machine stands out within the "Auto Repair Stations" category for its specialized expertise in engine work, alongside a full spectrum of general automotive repair services. Operating since 1986, this establishment has built a strong reputation in Tucson and surrounding areas like Valencia West, Littletown, and Flowing Wells, for its quality craftsmanship, fair pricing, and commitment to customer satisfaction. They can be reached via phone at (520) 620-6355 or +1 520-620-6355.

Motor Works & Machine fosters an environment that blends the technical precision of a dedicated machine shop with the accessible nature of a general auto repair center. While the specific aesthetic details of their physical space are not widely publicized, the focus is clearly on functionality and the high-level technical work performed. They operate Monday through Friday from 8:00 AM to 5:00 PM, remaining closed on Saturdays and Sundays. This schedule allows for concentrated work on complex projects while still being available for general auto repair needs throughout the week. The shop's ethos is rooted in delivering quality workmanship, with customers consistently reporting that the work, though sometimes requiring patience due to its detailed nature, is ultimately "worth it."

The business is also a NAPA Auto Care Center, which means they adhere to a strict Code of Ethics. This commitment includes performing high-quality diagnostic and repair services at fair prices using quality NAPA parts, employing ASE-certified technicians, being dedicated to customer satisfaction, exercising reasonable care for customer property, and maintaining the highest standards of the automotive service profession. They also provide a system for fair settlement of customer complaints, should they occur, underlining their dedication to transparency and accountability.

Motor Works & Machine distinguishes itself with a strong emphasis on engine rebuilding and automotive machining. Their specialized services include:

• Engine Rebuilding and Boring: Customers laud their ability to perform intricate engine work, such as boring and rebuilding engines like the 351, with precision. This includes milling, balancing, and other detailed machining processes.
• Cylinder Head Reconditioning: A core machine shop service, ensuring cylinder heads are in optimal condition for engine performance.
• Engine Balancing: Crucial for smooth engine operation and longevity.
• Valve Jobs: Essential for maintaining proper engine compression and efficiency.
• Cleaning and Assembly/Tear Down: Comprehensive services related to engine components.

Beyond their specialized engine work, Motor Works & Machine also provides a wide array of general auto repair and maintenance services for various makes and models, including domestic, Asian, European, and import vehicles. Their offerings include:

• AC Repair: Addressing all aspects of vehicle air conditioning systems.
• Alignment: Utilizing advanced diagnostic tools to ensure proper wheel alignment.
• Brakes: Comprehensive brake services, from inspections to replacements.
• Car & Truck Care: General maintenance and repair for a wide range of vehicles.
• Electrical Services: Diagnosing and repairing electrical issues.
• Electronic Services: Handling vehicle electronics.
• Transmission Services: Addressing transmission issues and repairs.
• Heating and Cooling Services: Ensuring optimal climate control.
• Quick Lube Services: Efficient oil changes and fluid checks.
• Undercar Services: Including suspension, steering, and exhaust work.
• Fleet Services: Catering to the maintenance needs of commercial fleets.
• Towing: Assisting customers with vehicle transport when needed.

They are equipped with advanced diagnostic tools and the latest technology to swiftly pinpoint and address issues. They use premium quality parts, fluids, and filters to guarantee that repairs and maintenance contribute to getting vehicles back on the road efficiently.

Motor Works & Machine prides itself on several key features that contribute to its strong customer satisfaction:

• Expertise and Certifications: They boast ASE-certified technicians and are part of the Engine Builders Association, underscoring their high level of technical proficiency, particularly in complex engine work. This expertise allows them to handle "tough heavy duty jobs" and provide top-notch service.
• Honesty and Fair Pricing: Customers consistently praise their "great prices" in comparison to other shops in Tucson. Reviews emphasize that they are "very fair" and "honest," even when they could have potentially taken advantage of a customer. This commitment to integrity builds significant trust.
• Excellent Communication: Despite the technical nature of their work, customers highlight "great communication." This ensures clients are informed throughout the repair process, even if the work requires patience.
• Quality Workmanship and Durability: The common sentiment is that the work done by Motor Works & Machine is of high quality, with one customer stating, "what THEY fix....stays fixed." This speaks to the longevity and reliability of their repairs, especially for critical components like engines.
• Customer Service: Beyond the technical skills, the staff, including individuals like Luis, are noted for being "friendly" and helpful, willing to "teach a lot" and answer numerous questions, even for demanding customers.
• Warranty: They stand behind their work with a guarantee, reinforcing confidence in their services. While the specific terms of their warranty (e.g., 4 year / 40,000 mile nationwide warranty on some services, as seen in other related businesses, but not explicitly stated for Motor Works & Machine) are best confirmed directly, their affiliation as a NAPA Auto Care Center typically implies a robust warranty.

While specific, time-bound promotional offers are not detailed, Motor Works & Machine's consistent offering of "great prices" and "fair" pricing acts as a continuous value proposition. Their commitment to offering the best auto services available at reasonable prices is a core part of their business model, attracting customers who seek quality work without excessive costs. As a NAPA Auto Care Center, they likely have access to and participate in NAPA's national promotions and deals on parts and services, which customers can inquire about. They emphasize providing "easy to understand estimates before beginning any work" and discuss "options to keep auto repair costs low or upgrades to keep your car running at peak performance." This transparent approach to pricing, combined with their strong reputation for quality and expertise in engine rebuilding and general auto repair, serves as their primary promotional strategy in the competitive Tucson automotive market.