Mossy Collision Center

From the moment I dropped my car off to get fixed, Charms made the process the easiest possible for me. She kept me informed every day to keep me abreast of the progress being made. The guys in the shop did a wonderful job and Charms handled the insurance company for me. Everyone was very friendly and efficient. I never had any worries with the whole process because they took care of everything. Im elated with the way everything turned out. My vehicle looks like new. I would recommend this shop to any of my friends and family. Thank you all so much!

Feb 05, 2025 · Charmaine Hanna

I had a horrible experience with this place. I was told (lied to) by Nissan Collision employee J. Stalcup. He told me that my car would be shuttled up to the Collision Center from Mossy Nissan (I assumed on a flatbed), instead, Mr. Stalcup himself DROVE my car all the way to Escondido from Mossy Nissan without my permission, wasting my gas and putting wear and tear on my car! He even pushed my dashcam up and away from the road so that I couldn't review the video of him driving my car, which tells me he probably drove my car pretty hard and didn't want me to know. I also noticed that he had rifled through my glove box and center console - it was pretty obvious. Stalcup was friendly in the beginning, but once my car was up in Escondido he was definitely not friendly anymore. Seemed like he had a Jekyll & Hyde thing going on. He wouldn't return my calls, and when we did speak, he was constantly treating me with the utmost disrespect. This guy was constantly cheeky with me, whether by phone or in person. I came into the shop one day to pick-up my car, and when he saw me walk in, he lifted his head back, let out a big breath and moans "uhhhh great" then rolled his eyes me, turned and walked away. I just find it hard to believe that Mossy would hire someone of such poor character, absolutely no integrity and zero people skills. This guy pretty much ruined all aspects of my experience with Mossy Collision. Hopefully he doesn't work there anymore. If he has left Mossy, I'll bet it was due to an integrity issue. In addition, the body shop itself did a horrible job fixing my 370Z. I had to drive my rental car all the way up to Escondido multiple times, wasting more gas, and my time. Not to mention the driving distance, it's about a 30-minute drive from SD (about an hour both ways). Each time I was noticing things that they missed, and thus wasn't able to take my car home. They totally failed to repair or replace my rear bumper cover twice, because they kept screwing up the installations, and not checking their work. During those two installation attempts, the technicians kept chipping paint off both sides of the bumper cover during install, right where the cover meets the panels - and this was on two separate install attempts, all the while being consistently lied to by Mr. Stalcup, who kept telling me that my car was ready to go. Clearly, they do very sloppy work, and nobody there checks the work. I'd say quality control, integrity and professionalism are all seriously lacking at this place. Why have me drive all the way up there, just to find that the repairs were not even complete, forcing me to drive back home with my rental car, wasting my gas and time. Don't these guys even check their work before telling customers that their car is ready for pick-up? Apparently not. They offered to try again for a 3rd installation attempt, using a different bumper cover, but I just couldn't take all the hassles anymore. The repairs to the missing paint chips on my bumper were still not completed. So, I ended up taking my car away from them, and took it to a local body shop here in SD. The shop in SD completed the job perfectly, insurance covered, no missing paint chips. I sure wish I had chosen the shop in SD from the get-go. What a nightmare experience this was at Mossy Collision Center. I highly recommend avoiding this place at all costs, whether you have insurance coverage or not.

Dec 19, 2024 · Jason Lund

I picked up my vehicle at the Mossy Collision Center in Escondido after it was repaired a few days ago. I was so impressed how well my vehicle looked--clean/polished, and more impressed on the ride and function from all the evaluation and then adjustments they had to do from the electronics and settings--and air in the tires! Very through! Steve was a great Captain/worker with the talented technicians/staff, and has expert information/experience in this field. I wish they would open a maintenance shop!

Nov 03, 2023 · R D

Had a great experience with this place. From beginning to end Jesse was so helpful and made sure I was happy with the details on my car. I called him often and he was always available .Kody was also great .I would definitely recommend them.

Mar 27, 2024 · karen malossi

Terrible, Very Unsatisfying service recently. Long time ago it was great after my car got hit 2x on the rear by another driver, Now, awfully ridiculous. Bring back your vehicle a million times for them to fixed what was missed, there's something that's still gonna be off from their service. I rarely leave comments like this, yet, it is overwhelming and too much to understand anymore. After they busted my battery for holding the vehicle for 2 months and I had it taken care of by Roadside assistance that charged for a service. Brought the ticket for them to make a copy to get reimbursed, they still haven't paid me back and bumper that was replaced is quite hanging in the cloud. Coming off from where it was attached, apparently, they did not fixed it accurately regardless of the fact they got paid a lot of $$$. Brought your car to get fixed, and of course, expectations should be well polished and kinda look brand new. Nope, there were still some white paints on the black lining of the window. Then, service desk personnel was giving an excuse and reason he was out for a week and couldn't follow up status of my vehicle. Like you got no Manager in charge who can communicate to customer's waiting for the status of their vehicles while you're out on personal leave. That's why they're Manager/s they're responsible when staff is short or one person is out, they replace person not available nor present at work to fulfill open responsibilities that needs to be filled temporarily. This is What a total waste of time and $$$.

Mar 14, 2023 · K M