Morristown Ford, Inc. Service

Located at 1112 W Morris Blvd in Morristown, Tennessee, Morristown Ford, Inc. operates as a comprehensive automotive center, including an Auto Repair Station dedicated to servicing Ford vehicles and providing genuine Ford parts. Based on the available customer reviews, the service and parts departments appear to prioritize customer care and efficiency, offering valuable resources for local Ford owners and even those traveling through the area.

While the reviews don't provide extensive details about the physical environment of the service and parts departments, being part of a Ford dealership suggests a well-equipped facility. The service area likely includes multiple service bays staffed by trained technicians capable of handling a wide range of maintenance and repair tasks. The parts department would house a stock of genuine Ford parts and accessories, managed by knowledgeable personnel to assist customers in finding the correct components for their vehicles. The presence of service advisors and a service manager (Andrew is mentioned) indicates a structured and professional operational environment.

As a dealership-affiliated Auto Repair Station, Morristown Ford, Inc. Service likely offers a comprehensive suite of services for Ford vehicles, including:

• Routine Maintenance: Services such as oil changes, tire rotations, fluid checks, and scheduled maintenance according to Ford's recommended service intervals.
• Warranty Repairs: Addressing any issues covered under Ford's manufacturer warranty using genuine Ford parts.
• General Automotive Repair: Handling a wide range of mechanical and electrical repairs for Ford vehicles, from brake service to engine diagnostics and repair.
• Genuine Ford Parts: Providing access to and installation of authentic Original Equipment Manufacturer (OEM) Ford parts, ensuring proper fit and performance. The positive mention of Zack in the parts department highlights their expertise in this area.
• Tire Services: Offering tire sales, mounting, balancing, and potentially tire repair services. One review specifically praises the tire buying experience and the service manager's flexibility in scheduling the mounting.
• Quick Assistance for Minor Issues: As demonstrated by the traveler who stopped in with low tire pressure, the service department appears willing to provide prompt and courteous help for minor issues to get customers back on the road safely.

Several key features emerge from the customer testimonials, highlighting the strengths of the service and parts departments at Morristown Ford, Inc.:

• Knowledgeable Parts Staff: Zack in the parts department is specifically commended for his expertise and proactive customer service, even preventing a customer from purchasing the wrong part. This demonstrates a commitment to ensuring customers get the correct components for their specific vehicle application.
• Convenient Tire Services: The dealership is highlighted as a "best place in town to buy tires," and the service manager, Andrew, is praised for his accommodating approach to scheduling tire mounting around the customer's availability. This suggests a focus on customer convenience and a competitive tire offering.
• Prompt and Courteous Assistance: The positive experience of the out-of-town traveler with low tire pressure showcases the team's willingness to provide immediate and friendly help, even for non-scheduled service. This reflects a commitment to customer care and safety.
• Efficient Service: The ability to quickly address the traveler's tire issue and get them back on the road indicates an efficient service process, especially for straightforward needs.
• Focus on Customer Needs: Both reviews emphasize instances where the staff went the extra mile to assist the customer, whether it was ensuring the right part was purchased or accommodating a traveler's urgent need.

Currently, the provided information does not contain details about specific promotional offers from Morristown Ford, Inc. Service. However, it is common for dealership service departments to have various promotions to attract and retain customers. These might include:

• Seasonal Service Specials: Discounts on maintenance services like oil changes, brake inspections, or battery checks during specific times of the year.
• Tire Sales and Promotions: Special offers on select tire brands or discounts on tire installation packages.
• Parts Discounts: Promotions on specific genuine Ford parts or accessories.
• Service Coupons: Offering discounts on various services through mailers, online platforms, or the dealership's website.
• Loyalty Programs: Rewards or discounts for repeat service customers.
• New Customer Incentives: Special offers for first-time service clients.

To inquire about current promotions, specific service offerings, parts availability, or to schedule a service appointment, local Ford owners and those in the vicinity can contact Morristown Ford, Inc. Service directly at (423) 586-5520 or their mobile number +1 423-586-5520. Speaking with their service advisors or parts specialists will provide the most accurate and up-to-date information tailored to individual vehicle needs.

In conclusion, Morristown Ford, Inc. Service in Morristown, TN, appears to be a reliable Auto Repair Station for Ford owners, offering access to knowledgeable parts specialists like Zack and a service department managed by individuals like Andrew who prioritize customer convenience. The positive reviews highlight their expertise in parts, efficient tire services, and a willingness to provide prompt and courteous assistance, even in unexpected situations. For local Ford drivers seeking genuine parts and expert service, Morristown Ford, Inc. Service is a valuable resource.