Moody's Collision & Auto Body Repair Center

**Moody's Collision & Auto Body Repair Center**, located at **798 Main St, Lewiston, ME 04240, USA**, is a specialized automotive facility dedicated to collision repair and auto body work. Operating firmly within the "Auto Repair Stations" category, Moody's focuses on restoring vehicles to their pre-accident condition after various forms of damage, encompassing everything from minor dents and scratches to major structural repairs. For vehicle owners in Lewiston and the surrounding areas who have experienced an accident or require body-related cosmetic and structural work, Moody's offers specialized expertise.

The environment at Moody's Collision & Auto Body Repair Center is that of a professional and well-equipped body shop. This typically involves a designated reception area for customers to discuss their repair needs and insurance claims. Beyond the front office, the facility houses specialized bays and equipment for tasks such as frame straightening, dent removal, painting, and reassembly. Given their focus on collision repair, one can expect a clean and organized workspace that adheres to industry standards for safety and quality. As an AAA Approved Auto Repair facility, they meet stringent standards for cleanliness, equipment, and training. While specific details about the customer waiting area are not provided, it's generally common for such centers to offer a comfortable space for clients, acknowledging the often stressful nature of collision repairs. Moody's also works directly with various insurance companies as a direct repair shop, aiming to streamline the claims and repair process for customers.

The services offered by Moody's Collision & Auto Body Repair Center are extensive and tailored to address all types of collision and body damage. These include:

• **Damage Analysis/Estimating:** Providing fast, free estimates and working directly with insurance companies to manage claims from start to finish.
• **Frame/Unibody Repair (Steel and Aluminum):** Utilizing advanced equipment and techniques to accurately straighten and repair vehicle frames and unibody structures, which is crucial for vehicle safety and performance after a collision.
• **Auto Glass Repair and Replacement:** Addressing damage to windshields, windows, and other vehicle glass.
• **Painting/Refinishing:** Expert paint matching and application to restore the vehicle's original finish, often using computerized color matching systems.
• **Plastic/Fiberglass Repair:** Specialized repairs for bumpers, body kits, and other plastic or fiberglass components.
• **Body Panel Repair and Replacement:** Fixing or replacing damaged exterior panels to restore the vehicle's aesthetic and structural integrity.
• **Welding/Brazing:** Performing various welding techniques necessary for structural and non-structural repairs.
• **Rustproofing/Undercoating:** Services to protect vehicles from rust and corrosion, especially important in Maine's climate.
• **Detailing:** While one review mentions that they "don't completely clean it," another praises an "amazing job" on detailing, suggesting that a level of cleaning is part of the repair process, with individuals possibly going "above and beyond."
• **Motorcycle Collision Repair:** Indicating a broader scope of services beyond just cars and trucks.
• **Paintless Dent Removal (PDR):** They work with an outside vendor for PDR, a technique for removing minor dents without damaging the paint.
• **Rental Car Assistance:** Moody's works directly with Enterprise Rent-A-Car to arrange rental vehicles for customers during their repair period.

The features of Moody's Collision & Auto Body Repair Center present a mixed but insightful picture based on the provided customer feedback. A primary strength highlighted by positive reviews is the **technical expertise and dedication of individual staff members**. One reviewer raved about "Ms Raymond," praising her kindness, warmth, and hidden "technical expertise," noting she "took care of everything above and beyond expectations" and helped with budget restrictions. Another praised a "detailer" who did an "amazing job" and "went above and beyond" with cleaning. This indicates that when customers have positive interactions, the staff's professionalism and willingness to exceed expectations are highly valued. The company's long-standing presence since 2011 in Lewiston, and over 40 years in the business across Maine, suggests **established expertise and reliability** in the collision repair industry. Being an **AAA Approved Auto Repair Facility** further enhances their credibility, as it means they meet rigorous standards for quality, training, and customer satisfaction. Their **I-CAR certification**, which is the highest accreditation for training in the collision repair industry, underscores a strong commitment to continuous education and advanced repair techniques. The use of **state-of-the-art equipment** for tasks like frame straightening and computerized color matching also contributes to high-quality results. However, a significant feature that emerges from the negative feedback is **inconsistent customer service skills** among some representatives. One reviewer described an "irritated / super rude" tone and "accusing manner" from a representative regarding repair timelines, leading to a decision never to return. This highlights a critical area where customer experience can vary, potentially impacting trust and satisfaction despite technical competence. The contrast in reviews suggests that while skilled workmanship and some exemplary customer interactions exist, there may be challenges in maintaining a consistently positive service demeanor across all staff members.

For promotional information, Moody's Collision & Auto Body Repair Center leverages its reputation, certifications, and direct customer engagement. While generic public advertising specifics are not provided, their promotional efforts can be inferred:

• **AAA Approved Auto Repair Status:** This is a significant promotional point, offering AAA members a **10% labor and 10% parts discount (up to $75 maximum discount)** on repairs. This partnership provides a strong incentive for AAA members to choose Moody's.
• **Online Estimate Requests:** Their website allows customers to "Get a fast, free estimate," making it easy for potential clients to initiate the repair process.
• **Direct Insurance Company Relations:** Being a "direct repair shop" for various insurance companies simplifies the process for insured customers, which is a strong selling point often highlighted in their communications.
• **Lifetime Warranty:** The "Lifetime Warranty" on their workmanship for as long as the customer owns the vehicle is a powerful guarantee that instills confidence and acts as a long-term promotion of their quality.
• **Certifications and Training:** Highlighting their I-CAR certification and investment in training (SP2, ASE) implicitly promotes their expertise and commitment to advanced repair standards.
• **Customer Testimonials:** While the provided reviews show a mixed picture, positive testimonials (from other sources) are often used on their website to showcase satisfied customers.
• **Local Presence and Accessibility:** Their established location at 798 Main St in Lewiston makes them a convenient option for residents seeking collision repair.