Miller Performance & Repair

Miller Performance & Repair, situated at 6625 McClain Rd, Wapakoneta, OH 45895, USA, functions as an "Auto Repair Station" catering to various automotive needs in the local community. The business can be reached at (419) 303-6002 for both phone and mobile inquiries, making them accessible to individuals seeking their services. Operating within the broad category of auto repair, Miller Performance & Repair aims to provide solutions for vehicle maintenance, repair, and assistance, including towing.

Information specifically detailing the internal environment of Miller Performance & Repair is not readily available through public reviews or general search results. However, as an "Auto Repair Station," it is reasonable to expect a functional garage environment designed to accommodate various types of vehicles. This typically includes repair bays, diagnostic equipment, and tools necessary for automotive work. The focus of such an establishment is usually on efficient service delivery within a practical workspace. Given their reported involvement in towing, the facility likely includes a tow yard for storing vehicles, and perhaps an office area for managing paperwork and customer interactions. The business has been noted to operate since 2016 and is owned by Mr. Jack Miller. It serves a broad area including Allen County, Auglaize County, Hardin County, Mercer County, Putnam County, and Van Wert County in Ohio, indicating a significant operational reach within the region.

Miller Performance & Repair offers a range of services typically associated with an auto repair station. Based on available information, their services include general auto repairs and truck repair. They are also known to provide towing services, which is a significant aspect of their operation, particularly highlighted in customer feedback. Beyond these core offerings, specific details on specialized services, such as diagnostics, engine repair, brake service, or tire work, are not comprehensively listed. However, as a general auto repair shop, it can be inferred that they handle common mechanical issues that arise in passenger vehicles and trucks. Their classification as a motor carrier with "Motor Vehicles" and "Driveaway / Towaway" freight indicates their active involvement in transporting vehicles, further solidifying their role in roadside assistance and vehicle recovery.

One of the notable features of Miller Performance & Repair, as gleaned from customer reviews, is their involvement in towing and vehicle recovery services. One customer's experience highlights being towed by the company after an accident, indicating their capacity for roadside assistance, even for individuals far from home. However, the customer experience, particularly concerning the interaction with staff outside of the initial office contact, presents a significant point of concern. The customer reported a "threatening and verbally abusive" interaction with the individual collecting the tow bill, expressing fear for family safety and equipment. This suggests that while the service itself (towing) was provided, the manner of interaction left a very negative impression regarding customer service.

Another customer review further elaborates on perceived issues with communication and customer relations. This review describes an experience where the individual felt "rude and unwelcomed" even over the phone, leading them to "just want to hang up." The comment, "he say 'well it will be done right' any shop that cares about their reputation will do it, right the first time. he just pretty much seemed like he didn't want to do it," points to a lack of perceived enthusiasm or customer-centric approach in handling inquiries. This feedback suggests that while the business might aim for quality work ("it will be done right"), the interpersonal aspect of their service may not consistently meet customer expectations.

Due to the nature of the provided information, extensive promotional details from Miller Performance & Repair are not available. Their services appear to be accessed through various channels, including referrals from state troopers for towing services, as mentioned by a customer. The business’s contact numbers, (419) 303-6002 and +1 419-303-6002, serve as direct points of contact for service inquiries. In the absence of explicit promotional campaigns, their service provision and word-of-mouth (both positive and negative) would primarily drive their customer base. While the business may provide necessary automotive services, particularly towing, potential customers should be aware of the varied experiences reported by previous clients regarding the overall customer service interaction, which includes concerns about attitude and communication style. This feedback is crucial for individuals considering Miller Performance & Repair for their automotive needs, particularly for towing and recovery services where unexpected situations can lead to heightened stress for customers.