Mild To Wild Offroad

For local users in and around South Amherst, Ohio, seeking an Auto Repair Station specializing in offroad vehicles and accessories, Mild To Wild Offroad, located at 227 N Lake St, South Amherst, OH 44001, presents a mixed bag of customer experiences based on recent online reviews. While operating within the Auto Repair Stations category and offering services and goods related to offroad vehicles, the feedback highlights both exceptional satisfaction and significant disappointment.

One customer expresses complete satisfaction, stating they were "100% satisfied" and that Mild To Wild Offroad "did an outstanding job." This reviewer felt they "couldn't have asked for anything better," indicating a highly positive experience with the services provided. This suggests that when Mild To Wild Offroad meets a customer's expectations, they can deliver excellent results and leave a lasting positive impression.

However, another customer recounts a significantly negative experience that raises concerns about their customer service and operational efficiency. This reviewer details making an appointment weeks in advance and providing a substantial $700.00 down payment to secure the appointment and parts for their truck. On the scheduled day, they arrived early, minimizing disruption for their family's work schedules, and were told the work should be completed by the end of the day. This customer even stayed home from work to be available for pickup.

Despite these arrangements, upon returning at the end of the day, the customer found that their vehicle appeared untouched. Upon inspection, "nothing has been done to the vehicle AT ALL!!!!!" Adding to their frustration, no one from Mild To Wild Offroad contacted them throughout the day to provide any updates on the status of their truck. When they spoke with employees, the response was described as "indifferent," with employees simply shrugging it off and citing that they were busy. While the customer acknowledged that businesses can get busy, they rightfully pointed out the lack of communication as a major failing, especially considering the pre-arranged appointment and down payment.

The situation was further compounded by the fact that it was a Friday, and the customer was left with the impression that no work would be done over the weekend. This lack of progress and communication left the customer unsure of Mild To Wild Offroad's intentions regarding their vehicle. Ultimately, this reviewer expressed deep disappointment with the customer service and shock at the indifference shown, stating they would not be returning.

Given the name "Mild To Wild Offroad" and its categorization as an Auto Repair Station, the services and goods likely offered cater specifically to offroad enthusiasts and may include:

• Installation of lift kits and suspension upgrades.
• Sales and installation of offroad tires and wheels.
• Installation of aftermarket bumpers, rock sliders, and skid plates.
• Lighting upgrades, such as LED light bars and auxiliary lighting.
• Winch installations and recovery gear.
• Performance modifications for offroad use.
• General maintenance and repair services for trucks and SUVs.
• Potentially, custom fabrication work for unique offroad builds.

The environment of Mild To Wild Offroad would likely include a service bay equipped to handle modifications and repairs on larger, offroad-oriented vehicles. They might also have a showroom or display area showcasing some of the parts and accessories they offer. The presence of knowledgeable staff familiar with offroad vehicles and modifications would be expected.

The features of Mild To Wild Offroad are somewhat contradictory based on the two reviews. The positive review suggests outstanding workmanship and complete customer satisfaction. However, the negative review highlights significant issues with customer service, communication, and potentially, the respect for scheduled appointments and financial commitments (the down payment). The indifference shown to a customer who had a pre-booked appointment and paid a deposit is a serious concern.

Currently, there is no information available regarding any specific promotional offers or discounts at Mild To Wild Offroad. Local users interested in their services are encouraged to contact them directly at (440) 986-2290 or +1 440-986-2290 to inquire about their specific service offerings, pricing, appointment availability, and any potential specials they might be running. Visiting their location at 227 N Lake St, South Amherst, OH 44001, during business hours could also provide a better sense of their operation and allow for direct interaction with their staff.

In conclusion, Mild To Wild Offroad in South Amherst, OH, presents a complex picture for local users seeking an Auto Repair Station specializing in offroad vehicles. While one customer experienced exceptional service and workmanship, another reported significant issues with communication, the handling of appointments, and overall customer care. This stark contrast suggests potential inconsistencies in their service delivery or customer management. Local users should carefully consider these differing experiences and perhaps seek additional feedback or clarification directly from Mild To Wild Offroad before entrusting them with their vehicle, especially for pre-booked appointments and after making down payments. It would be prudent to have clear expectations regarding communication and timelines before committing to their services.